Front of House Manager

4 weeks ago

Dublin Airport, Ireland Ryanair Full time

Ryanair is currently recruiting for a Front of House Manager to join Europe's Largest Airline.

The successful candidate will be based in Dublin Airport to support our largest ever Summer schedule

Duties include:

  • Ensuring company policies, roles and responsibilities are upheld by the PSMs/APSMs
  • Have a high level of professionalism when working alongside colleagues, customer airlines and passengers.
  • Management of all front of house activities to ensure the highest standards of customer service and punctuality are maintained.
  • Managing a busy check-in crew to ensure that duties are carried out in an efficient, professional manager.
  • Rostering adequate numbers of staff to work in check-in, ticket desk, boarding gates and arrivals.
  • Management of all front of house activities to ensure the highest standards of customer service and punctuality are maintained.
  • Managing a busy check-in crew to ensure that duties are carried out in an efficient, professional manager.
  • Rostering adequate numbers of staff to work in check-in, ticket desk, boarding gates and arrivals.
  • Ensuring KPIs are met weekly including but not limited to Revenue, Short shipped bags, On time performance and recovery.
  • Assessment, monitoring and training of all staff under your supervision in the performance of their duties, customer service skills, motivation and personal development.
  • Ensuring that the appropriate baggage allowances are observed and all relevant excess baggage fees are collected.
  • Monitoring the collection of all relevant additional fees and charges.
  • Ensuring that staff observe and adhere to all relevant security regulations.
  • Ensuring all relevant operational information is passed on to CSAs, e.g. flight delays, cancellations, etc.
  • Ensuring only appropriate baggage is accepted for travel and all security procedures are adhered to.
  • Monitoring and supervising the Arrivals department, Ticket Desk and Boarding Gates.
  • Ensuring that passengers are kept updates as soon as possible during any disruptions to our service.
  • Assisting CSAs with queries on passport/documentation requirements and ensuring all passengers travelling possess the required valid documentation.
  • Ensuring all relevant documentation and signage is displayed a check-in and the boarding gates.

 

Person Specification:

  • Excellent customer service skills
  • Strong written and spoken communication skills
  • Team working
  • Multi-tasking
  • Attention to detail
  • Punctuality
  • Good at working under pressure
  • Ability to solve problems

 

NOTE

This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the postholder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.


•             Minimum of 2 years relevant experience is required for this position.

•             Strong organizational skills

•             Full knowledge of Requirements

•             Ryanair Policies & Procedures

•             Capable of working on your own initiative /be a quick thinker / problem solver

•             Strong leadership skills

•             Work well in a pressurized environment

•             Excellent communication skills

•             Ability to work to deadlines

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