IT Super User

IT Super User â Mitchelstown Cork 9 Month FTC

 

Our client, based in Mitchelstown in Cork is looking for an Experienced IT Super User to join their team in a hybrid capacity on a 9 month Fixed Term Contract. This a is a role where you will be required to manage on-site hardware, collaborate on the National IT Systems, and keep an eye on server and network device status. This role will keep you on the go, strong co-ordination skills and interpersonal skills will be necessary to succeed in the position.

 

Your responsibilities will include:

Server and Network Hardware

·       Swapping or installing network devices upon guidance from NIT

·       Rebooting Network devices (i.e. Switches, Routers, etc.)

·       Rebooting Servers post-update

·       Receive/store hardware onsite prior to NIT/contractor use

·       Contact for NIT UPS/Air conditioning equipment

·       Status checks of Server/Network device lights

·       Gather photos when requested by NIT

End User Hardware

·       Purchasing IT hardware via NIT or Ariba

·       Placing and installation of photocopiers

·       Workstation/Laptop builds

·       Desk IT hardware installations/cabling

·       Managing device stock

·       Setting up printer share/shortcuts

·       Setting up video conferences, and troubleshooting these if required

Phone Systems (on-premises or cloud)

·       Managing phone system and configuring features such as hunt-groups

·       Managing user accounts

·       Connections/patching

Mobile Phone Systems

·       Ordering/organising mobile phones, both new and for repairs

·       Re-enrolling devices for Mobile Iron

·       AME requirements such as basic troubleshooting and PINs

·       Provide Wi-Fi settings

·       Configuration and Distribution of ALMEX devices

 

Troubleshooting

·       Gather fault information from end users, both initial information and when requested by NIT

·       Gathering information from LITAMS, creating/escalating ServiceNow tickets

·       Using extended knowledge of the IT landscape to troubleshoot components in problematic devices - e.g. network cabling, workstation setup, power provision, WiFi availability and blackspots

Coordination

·       Arranging downtime for services at the location under guidance from NIT

·       Coordinating maintenance teams to perform IT tasks if certain access is required

·       Act as onsite contact for NIT contractors

·       Issues permissions/passes/keys/vending tokens to NIT staff or contractors

·       Arrange hotels/taxies/pool cars

·       Act as contact between NIT and onsite maintenance for power related issues

·       Act as contact for requests and communications such as RFIs and Bulletins

·       Advise users on current IT policies

Security and Permissions

·       Set up new users and mailboxes

·       Manage permission for users via ADM and Store ADM

·       Regular spot-checking and auditing of permissions granted within ADM

·       Password resets

·       Grants access to RES mailboxes

 

If you feel like you have the necessary experience for the role, please contact Paul Horgan at paul.horgan@cpl.ie

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