IT Super User

IT Super User – Mitchelstown Cork 9 Month FTC

Our client, based in Mitchelstown in Cork is looking for an Experienced IT Super User to join their team in a hybrid capacity on a 9 month Fixed Term Contract. This a is a role where you will be required to manage on-site hardware, collaborate on the National IT Systems, and keep an eye on server and network device status. This role will keep you on the go, strong co-ordination skills and interpersonal skills will be necessary to succeed in the position.

Your responsibilities will include:

Server and Network Hardware

· Swapping or installing network devices upon guidance from NIT

· Rebooting Network devices (i.e. Switches, Routers, etc.)

· Rebooting Servers post-update

· Receive/store hardware onsite prior to NIT/contractor use

· Contact for NIT UPS/Air conditioning equipment

· Status checks of Server/Network device lights

· Gather photos when requested by NIT

End User Hardware

· Purchasing IT hardware via NIT or Ariba

· Placing and installation of photocopiers

· Workstation/Laptop builds

· Desk IT hardware installations/cabling

· Managing device stock

· Setting up printer share/shortcuts

· Setting up video conferences, and troubleshooting these if required

Phone Systems (on-premises or cloud)

· Managing phone system and configuring features such as hunt-groups

· Managing user accounts

· Connections/patching

Mobile Phone Systems

· Ordering/organising mobile phones, both new and for repairs

· Re-enrolling devices for Mobile Iron

· AME requirements such as basic troubleshooting and PINs

· Provide Wi-Fi settings

· Configuration and Distribution of ALMEX devices

Troubleshooting

· Gather fault information from end users, both initial information and when requested by NIT

· Gathering information from LITAMS, creating/escalating ServiceNow tickets

· Using extended knowledge of the IT landscape to troubleshoot components in problematic devices - e.g. network cabling, workstation setup, power provision, WiFi availability and blackspots

Coordination

· Arranging downtime for services at the location under guidance from NIT

· Coordinating maintenance teams to perform IT tasks if certain access is required

· Act as onsite contact for NIT contractors

· Issues permissions/passes/keys/vending tokens to NIT staff or contractors

· Arrange hotels/taxies/pool cars

· Act as contact between NIT and onsite maintenance for power related issues

· Act as contact for requests and communications such as RFIs and Bulletins

· Advise users on current IT policies

Security and Permissions

· Set up new users and mailboxes

· Manage permission for users via ADM and Store ADM

· Regular spot-checking and auditing of permissions granted within ADM

· Password resets

· Grants access to RES mailboxes

If you feel like you have the necessary experience for the role, please contact Paul Horgan at

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