Technical Solutions Manager, Publishers

4 weeks ago

Ireland Google Inc. Full time
Technical Solutions Manager, Publishers (German)

corporate_fare Google place Dublin, Ireland

Apply

  • Experience with coding in languages such as Python or Java, and experience with SQL.
  • Experience in customer-facing roles, explaining technical concepts and solutions to a range of audiences.
  • Ability to communicate in English and German fluently.
Preferred qualifications:
  • Ability to collaborate and work across geographically dispersed functions.
  • Excellent data analysis and data-driven decision making skills.
  • Excellent project management skills and attention to detail.
  • Excellent business communication and presentation skills.
About the job

As a Technical Solutions Manager, you will help customers of Google Ad Manager with complex technical troubleshooting. Through your work with customers and the product, you will identify opportunities for process and product improvements. You use these insights to propose and work on technical or non-technical projects to improve our operations. In this role, you will be part of Global Customer Care, a team that supports millions of customers worldwide. In addition to troubleshooting with customers, we work with Sales, Product, and Engineering teams within Google to develop better tools and services both for our team and for our customers.

This role may require occasional on-call rotations to allow us to provide support to our users outside of normal business hours.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video . Responsibilities
  • Deliver high-quality technical solutions to our customers' problems, troubleshooting their issues, providing technical guidance, and performing implementation reviews.
  • Advocate new product features and ensure the resolution of technical challenges.
  • Work to improve product offerings by providing client feedback on features to Product Management and Engineering teams.
  • Develop scalable solutions to business problems, streamline processes, and develop automated solutions.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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