Client Services

2 months ago

Kilkenny, Ireland State Street Full time

Client Service Officer

Job Summary

The successful candidate will act as primary client contact for a portfolio of clients. This role will provide the candidate with exposure to all aspects of client service, including responding to client queries, the on-boarding of new funds/clients and ad hoc project work. It is a unique role that requires an understanding of how different departments and geographical locations within State Street interact and work together to service our clients.

Job Duties and Responsibilities

  • Primary point of contact for portfolio of clients
  • Build effective working relationship with clients, based on mutual respect and trust
  • Ensure excellent level of service provided to clients at all times
  • Ensure timely escalation of any client issues as required
  • Point of receipt for all Client change requests; log and work with internal departments to ensure timely delivery of change agenda for clients.
  • Management of Client Reporting process
  • Manage the on-boarding of additional clients/funds as required
  • Log and resolve client queries, involving other internal departments as needed, in a timely and professional manner
  • Ensure that sufficient controls are in place and consistently followed for all client service processes
  • Help foster culture of collaboration with colleagues, clients and external parties
  • Run and maintain log of client service calls and action logs
  • Attendance at client board meetings as required
  • Ad hoc projects as directed
  • Work as part of a client service team, covering for colleagues as required.

Qualifications

  • Primary Degree or a Professional or Accounting qualification or equivalent.
  • Significant experience working in the financial Services Industry, preferably with direct exposure to working with clients.

#LI-HYBRID

Why you should join us 

  • Generous holiday entitlements, including additional Birthday Day Off and Paid Volunteer Days 
  • Supportive and encouraged hybrid work-life balance 
  • Expansive inclusion, diversity and equity programme 
  • Private medical insurance, health screenings, flu vaccinations and eye testing 
  • Employee wellbeing and mental health support programme 
  • Parental and caretaker support 
  • Attractive pension plan 
  • Life assurance and long-term disability support 
  • Multiple local community volunteering opportunities 
  • Profit sharing scheme 

Inclusion, Diversity and Equity 

Inclusion, diversity and equity is our company-wide effort strongly supported by our State Street Ireland senior management team, which recognizes unique talents of our employees to ensure that they feel engaged and valued. 

We provide local support to more than 24 employee networks with over 100 chapters across the globe, regional/country teams and business unitsâ employee action committees. We are very proud of our employees ongoing engagement in developing our culture and values. We recognize and value the strength that comes from diversity and engage with industry partners to drive this forward collectively. 

We will continue to nourish our culture, so every employee feels valued, inspired and empowered to leverage their diverse experiences and identities, which provide innovative, authentic and enhanced service to our clients and to our community, and each other. 

About State Street 

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, weâre making our mark on the financial services industry. For more than two centuries, weâve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. 

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. Youâll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. 

Inclusion, Diversity and Social Responsibility. We truly believe our employeesâ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. 

State Street is an equal opportunity and affirmative action employer. 

Discover more at StateStreet.com/careers 

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