Technical Pre Sales Engineer

Found in: beBee S IE - 1 month ago

Ireland Kooomo Commerce Limited Full time

About Kooomo:
Kooomo emerged in Europe in 2015 as a visionary eCommerce SaaS platform. Today, we stand as a robust alternative to industry titans, offering unmatched cross-border capabilities, flexibility, and customization. As we gear up for a strategic relaunch, we're targeting focused, high-growth market segments in both D2C and B2B. We're not just another platform; we're the solution for merchants seeking to break free from the constraints of the giants.

The Role:

As a Technical Pre-Sales Sales Engineer, your mission is to support the sales team in driving revenue growth by providing technical expertise and solutions during the pre-sales process. 

You will work closely with potential clients, understanding their needs, and presenting the technical capabilities and benefits of our products or services. 

Your goal is to build strong relationships with clients, demonstrate the value of our offerings, and contribute to the successful conversion of leads into sales

A willingness to travel throughout Europe to customer sites if required is essential.

  • Collaborating with the sales team to understand customer requirements and develop tailored technical solutions to meet their needs.


  • Conducting product demonstrations and presentations to potential clients, showcasing the features, functionality, and value of our products or services.


  • Assisting in the preparation of proposals, RFP responses, and technical documentation to support the sales process.


  • Providing technical guidance and answering technical questions from potential clients.


  • Conducting product evaluations and proof-of-concept activities to demonstrate the capabilities and effectiveness of our solutions.


  • Collaborating with internal teams, such as product development, engineering, and marketing, to gather technical information and ensure accurate and up-to-date knowledge of our offerings.


  • Staying up-to-date with industry trends, competitive landscape, and emerging technologies to effectively position our products or services in the market.


  • Participating in trade shows, industry events, and customer meetings to promote our offerings and build relationships with potential clients.


  • Providing feedback to the product team based on customer needs and market demands.

  • Technical Proficiency: Expertise in PHP7/OOP and familiarity with other OOP languages, strong knowledge of main PHP frameworks (Zend, Symfony, Laravel, etc.), MySQL Databases, JSON/XML, REST/, and software design patterns. Proficiency with LEMP environment (Linux, Ngnix-Engine, Mysql, PHP), HTML5, modern Javascript, and CSS is also crucial.

  • System Integration: Experience in integrating various third-party systems like Suppliers, Logistics, Couriers, Payment Gateways, and Business Intelligence into the existing platform.

  • Problem-Solving: Ability to diagnose, troubleshoot, and resolve technical issues swiftly and effectively. This also includes debugging complex web applications.


  • Collaborating closely with the sales team to provide technical expertise and support throughout the sales cycle.


  • Providing accurate and detailed documentation of customer requirements, technical solutions, and customer interactions.


  • Regularly reporting on pre-sales activities, including product demonstrations, customer engagements, and sales pipeline updates.


  • Collaborating with internal teams, such as product development and engineering, to communicate customer feedback and requirements.

Qualifications:

  • Strong technical expertise: Possess a deep understanding of relevant technologies and solutions, and be able to effectively communicate their value and benefits to potential clients.
  • Excellent presentation and communication skills: Ability to deliver engaging and impactful presentations, demonstrations, and product explanations to both technical and non-technical audiences.
  • Problem-solving and analytical skills: Capable of understanding customer needs, identifying their pain points, and developing tailored technical solutions to address those needs.
  • Business acumen: Understand sales processes, strategies, and the overall business context to align technical solutions with customer requirements and drive sales conversions.
  • Collaboration and relationship-building: Work effectively with internal teams, such as sales, product, engineering, and marketing, to gather information, provide support, and ensure alignment. Build strong relationships with potential clients and industry partners.
  • Organisational and multitasking skills: Ability to manage multiple priorities, deadlines, and customer engagements simultaneously, while maintaining a high level of attention to detail and accuracy.
  • Continuous learning mindset: Stay updated with industry trends, emerging technologies, and product developments to provide the most relevant and innovative solutions to potential clients.
  • Adaptability and flexibility: Thrive in a fast-paced sales environment and be able to quickly adapt to changing customer needs, market dynamics, and product enhancements.
  • Technical documentation and reporting: Proficient in creating accurate and detailed documentation of customer requirements, technical solutions, and sales activities. Provide regular reports on pre-sales activities and sales pipeline updates.
  • Customer-centric approach: Place a strong emphasis on understanding and addressing customer needs, providing exceptional customer service, and building long-term relationships with clients.
  • Product knowledge and market awareness: Maintain a deep understanding of the company's products or services, their features, advantages, and competitive differentiation. Stay aware of market trends, competitor offerings, and industry best practices.

  • Experience: Minimum of three years experience in a similar role

  • Language and proficiency: Fluent in English

  • Industry experience: Prior experience working in an e-commerce platform company or similar SaaS based solution, providing a deep understanding of customer needs and pain points within the industry.

Why Kooomo?

  • Spearhead the development of a platform that's redefining the rules of eCommerce.
  • Be part of a company that's rapidly scaling and carving out a niche against industry giants.
  • Work in an environment that values developers entrepreneurial spirit and strategic innovation.
  • Competitive compensation package and benefits

No Agencies

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