Strategic Customer Experience Manager

1 month ago

Ireland Zoom Full time

What you can expect

The Strategic CX Manager is a passionate advocate for our customers, driving adoption and engagement.

About the Team

Workvivo is a digital experience platform that brings workplace culture to life and empowers employees to be heard and feel included, no matter where they work. We are committed to our customers, obsessed with improving employees’ working lives, and driven by results. Workvivo is part of Zoom, an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation.

Responsibilities

  • Managing programs proactively for your enterprise-level customers to ensure ongoing success
  • Understanding the motivators, strategic goals and desired business outcomes for your customers
  • Consulting with your customers on their internal communications and employee engagement strategies
  • Creating success plans for your customers and proactively influencing them to ensure adoption, expansion, and loyalty
  • Facilitating workshops on best practices around sponsorship, governance, adoption, platform maturity, and adoption techniques
  • Conducting regular Executive Business Reviews and checkpoints with customer champions within C-suite and executive leadership
  • Harvesting and building thought leadership and best practices on employee communication and employee engagement
  • Representing the Voice of the Customer by engaging with Product and Engineering teams, enabling continuous improvements

What we’re looking for

  • 8+ years of B2B SaaS customer success or consulting experience working with global enterprise level customers
  • Experience in leading technology solution implementations
  • Experience managing a revenue portfolio of enterprise-level customers
  • Experience in successful customer on-boarding
  • Experience driving user adoption and renewal rates
  • Be customer obsessed, passionate about the future of work and driving positive impact for your customers

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us .

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here .

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.


Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us .

#J-18808-Ljbffr

  • Cloud Transformation Lead

    5 days ago

    Ireland PARETO SECURITIES AS Full time

    Cloud Transformation Lead – Strategic Customer Lead Do you like leading changes for customers and leading agile or project teams in the process? Join Aeven and help us on our cloud transformation journey – we have an exciting road ahead of us. Our customers are asking for our cloud services and our assistance in the transformation journey and our team...

  • Content Specialist, Customer Experience

    2 weeks ago

    Ireland Worldcoin Full time

    About the Company: Worldcoin () is an open-source protocol, supported by a global community of developers, individuals, economists and technologists committed to expanding participation in, and access to, the global economy. Its community is united around core beliefs in the inherent worth and equality of every individual, the right to personal privacy,...

  • Strategic Business Development Executive

    2 weeks ago

    Ireland spectrum.life Ltd. Full time

    Strategic Business Development Executive -International Markets Full-Time Nationwide, GB / Nationwide, IE - Remote OK Strategic Business Development Executive -International Markets Spectrum.Life is a Mental Health, Wellbeing and Digital Health Innovator, delivering solutions for the Corporate, Insurance and Education Sectors. We support 2,500+ companies...

  • Customer Relations Manager

    2 weeks ago

    Ireland Integrity Software Systems Ltd Full time

    As a direct report to the Product Manager, the Customer Relations Manager plays a pivotal role in fostering proactive connections between Integrity Software and our customer base through a combination of remote and onsite interactions. Key performance indicators include the quantity of customer engagements and the sustained satisfaction levels achieved....

  • Manager, Technical Customer Support

    1 week ago

    Ireland Forescout Technologies Inc Full time

    Forescout Technologies is the leader in device visibility and control. Our unified security platform enables enterprises and government agencies to gain complete situational awareness of their extended enterprise environments and orchestrate actions to reduce cyber and operational risk. Our technology works with disparate security tools to help accelerate...

  • Cloud Manager

    5 days ago

    Ireland PARETO SECURITIES AS Full time

    Do you like leading highly skilled people, taking responsibility in strategic growth of our cloud area and also an eagerness to lead changes for customers in the process? Join Aeven and help us on our cloud transformation journey – we have an exciting road ahead of us. Our team is growing, and we need Cloud Managers to help lead the teams of skilled...

  • Revenue Operations Manager

    3 days ago

    Ireland Circit Full time

    Circit is a fast-growing B2B SaaS company that is on a mission to make business verifiable in real-time. We are a Fintech, creating a global asset verification platform that allows auditors to deliver higher quality financial audits and spend more time helping businesses to create greater value for all economic stakeholders. Our current customer base...

  • DV360 Specialist, Google Customer Solutions

    3 days ago

    Ireland Google Inc. Full time

    DV360 Specialist, Google Customer Solutions (Italian) corporate_fare Google place Dublin, Ireland Apply Bachelor's degree or equivalent practical experience. Candidates will typically have 5 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring digital advertising campaigns and providing...

  • Display and Video 360 Specialist, Google Customer Solutions

    5 hours ago

    Ireland Google Inc. Full time

    Display and Video 360 Specialist, Google Customer Solutions corporate_fare Google place Dublin, Ireland Apply Bachelor's degree or equivalent practical experience. Experience in Google Ads sales. Experience working with ad networks, DSPs, programmatic, and Google platforms. Preferred qualifications: Experience with the display ecosystem of ad...

  • Account Strategist, Google Customer Solutions

    4 days ago

    Ireland Google Inc. Full time

    Account Strategist, Google Customer Solutions (Italian, English) corporate_fare Google place Dublin, Ireland Apply Bachelor's degree in Marketing, Advertising, or equivalent practical experience. Candidates will typically have 5 years of experience in advertising, consultative sales, business development, online media environment, or marketing role. ...

  • Customer Solutions Architect

    4 weeks ago

    Ireland PARETO SECURITIES AS Full time

    Do You have a passion for creating good customer relations and have a good understanding of IT infrastructure and Architecture, then join Aeven’s team of Customer Solutions Architect in Copenhagen (Soeborg). Your responsibilities You have a good understanding of our customers’ business needs and the overall IT landscape, and you are responsible for...

  • Accelerated Growth Consultant, Google Customer Solutions

    3 days ago

    Ireland Google Inc. Full time

    Accelerated Growth Consultant, Google Customer Solutions (Spanish) corporate_fare Google place Dublin, Ireland Apply Bachelor's degree in Marketing, Advertising, or equivalent practical experience. Candidates will typically have 5 years of experience in advertising, consultative sales, business development, online media environment, or marketing...

  • Customer Service Specialist

    4 days ago

    Ireland Reliance Talent Solutions Full time

    Are you ready to embark on a rewarding journey where your passion for customer satisfaction shines? 24th April, 2024 Are you ready to embark on a rewarding journey where your passion for customer satisfaction shines? We're seeking a talented individual like you to join a dynamic team. This established food manufacturer is proud of their culture, where...

  • Customer Service Specialist

    3 weeks ago

    Ireland Reliance Talent Solutions Full time

    Are you ready to embark on a rewarding journey where your passion for customer satisfaction shines? 24th April, 2024 Are you ready to embark on a rewarding journey where your passion for customer satisfaction shines? We're seeking a talented individual like you to join a dynamic team. This established food manufacturer is proud of their culture, where...

  • Customer Operations Specialist

    5 days ago

    Ireland Stryker Group Full time

    Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do!Here, you willbe a part of a dynamic and supportive team that provides solutions to our customers in their time of need....

  • Programme Manager- Digital

    5 days ago

    Ireland Voluntary Health Insurance Full time

    Job Main Purpose: Achieving the vision of Health & Wellbeing DAC will require exceptional levels of planning and management to deliver its key strategic change programmes. Working within the Health & Wellbeing DAC Enterprise Programme Management Office (EPMO) and reporting to the H&W Head Strategic Development and Delivery, this role will have...

  • Accelerated Growth Consultant, Google Customer Solutions

    4 weeks ago

    Ireland Google Inc. Full time

    Accelerated Growth Consultant, Google Customer Solutions (Spanish, English) corporate_fare Google place Dublin, Ireland Apply Bachelor's degree in Marketing, Advertising, or equivalent practical experience. Candidates will typically have 2 years of advertising, consultative sales, business development, online media environment, or marketing role. ...

  • Customer Support Engineer

    2 weeks ago

    Ireland Contentful Full time

    Contentful’s Customer Support Engineers (f/m/d) are at the forefront of our efforts to assist customers who are building amazing websites, apps, and other digital experiences using cutting-edge technologies. Working directly with developers from our customers, our Customer Support Engineers help some of them with massive scaling and others with getting...

  • Process Excellence Manager

    2 weeks ago

    Ireland Acresecurity Full time

    The Process Excellence Manager will introduce benchmark lean methodologies to our processes. Our regional offices have legacy processes that must be assessed, measured, redefined, and set up or improved. This role will focus on the operational as well as strategic cross functional initiatives within the Business Excellence department. The Process...

  • Area Sales Manager

    7 days ago

    Ireland Kilwaughter Minerals Limited Full time

    This is a fantastic opportunity to join our team and work as part of a growing business that is prepared to invest in your future. Job Title: Location: Reporting To: This role is field based for the Cumbria & Lancashire Region Starting salary commensurate with experience and qualifications Purpose: This is a fantastic opportunity to join our team and...