Field Service Engineer

Found in: beBee S IE - 3 weeks ago

Ireland Collins McNicholas Recruitment Full time

Our client,a global player inproviding semi-conductor production equipmentsystems,is seekinga Field Service Engineer / FSE to join their growing team, onsite at their new facility in Kildare.

Reporting to the senior engineer you willbe responsible forprovidingfield service engineering activities to thecompany’s customers onsite.This position troubleshoots more complicated products andproblems.As a Field ServiceEngineer,you will be customer-facing, onsite,and ensure all products/equipmentaremaintained. There is an excellent compensation package on offer for this position.

Core Duties Include:

  • Managesservice calls and determinescustomerneedsorproblemsand responds accordingly.
  • Mayprovideover-the-phone consultation and advice to the customer, may need to respond to emergency customer situation or may schedule and repair Company’s products at customer site.
  • Performspreventativemaintenance on Company products.
  • Establishes and manages a local maintenance service structure.
  • Inspects and evaluates customer usage of Company products.
  • Providestraining to customers in usage and maintenance of Company products.
  • Providesapplication support on Company products to customers.
  • Liaises between the customer and applications programmer for customer requests involving changes in applications.
  • Ability to researchmarket needs and customer applications of Company products.
  • Submits application reports to managementin a timely manner.
  • Supports sales activities and establishes andmaintainsgoodrelationshipswith customers.
  • Providestraining to other Company field service engineers as needed.
  • Submits various reports, such as service reports, weeklyreports, and expensereportsto managementin a timely manner.
  • Responsible formaintainingcompany parts and toolsand ensuring downtimes are at a minimum.
  • Effectively communicateswith headofficeengineersregardingproduct applications and technical issues.
  • Maintainshigh ethical standards in theworkplaceandcomplies withall company policies andprocedures.

Qualifying Criteria:

  • Bachelors / Masters / Ph.D. degree in Electrical Engineering / Mechanical Engineering.
  • Ideally 2-5 years experience working as a FSE in the Semi-Conductor Industry (New graduates with internship experience would also be considered).
  • Experience / Exposure to Lithography, Optics, Plasma, Laser, robotics, is highly preferred.
  • Experience in troubleshooting/repair of optics/laser, and any mechanic under vacuum environment experience.
  • Eligibility to travel overseas on occasion.
  • Experience withHand tools, electronic diagnostic equipment, test fixtures equipment.
  • Efficient use of office equipmentandSoftware includes the use of Windows operating system & MS Office.
  • Excellent communicationskills and solution-focused attitude.

For more information on this exciting position please reach out to cathal.herron@collinsmcnicholas.ie / paul.dunican@collinsmcnicholas.ie

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