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Analyst,Technical Account Manager
2 months ago
At Qualtrics, we create software the worldâs best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformâwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for conventionâbut most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, youâll be part of a nimble group thatâs empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You wonât have to look to find growth opportunitiesâready or not, theyâll find you. From retail to government to healthcare, weâre on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think thatâs work worth doing.
Why We Have This Role
The XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for scrappy individuals to join our team and have a huge impact on customer retention and expansion. We have impressive members on this team, and are always looking for more amazing talent
How Youâll Find Success
- We hire the best with the intention of developing and promoting within. Our interview process is held at a high standard, however our company's success cannot be done without the success of our people.
- We lead from the front on important issues. We have several teams focused on Diversity and Inclusion (MOSAIQ), cancer research (Five For The Fight) and Women in Leadership (WLD).
- To learn more about what we value read about it directly from our employees' Qualtrics Life stories
How You'll Grow
- Enhance your software platform knowledge and technical troubleshooting skills.
- Build your problem-solving, critical-thinking and client-facing skills.
- Learn critical commercial skills and strategic account management.
Things Youâll Do
Thought Partnership & Cross-Functional Partnerships- Partner with XM Success Managers and work cross-functionally within Qualtrics to prioritize and advocate for software feature enhancements on their behalf
- Collaborate within Customer Units and Qualtrics leadership on high-level client relationships and technology solutions
- Become an expert at the company for our most strategic platform capabilities and understanding the customersâ platform needs
- Help customers optimize their use of the Qualtrics platform and increase adoption of technical capabilities where possible
- Build systems to facilitate program objectives and system effectiveness and measure reliability of services
- Assist clients with executing regular maintenance activities (e.g., handling outages, assisting with root cause analysis, troubleshooting technical questions and issues)
- Design and document functional and technical requirements and help scope projects by understanding timelines and associated levels of effort
- Seamlessly integrate new product features into existing programs
- Proactively identify implementation process improvements, determine root causes and overcome roadblocks.
- Drive adoption and expansion of key platform features by demoing and developing proof of concepts/pilots for key platform features while leveraging best practice.
- Execute build and configuration services that align to client objectives and strategic goals
What Weâre Looking For On Your Resume
- Bachelorâs degree minimum
- Native or professional level of written a verbal communion skills in English and French
- 4-8 years experience working in a technical, consulting, or client-facing role
- Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
- Comfort in working both autonomously and collaboratively
- Ability to articulate technical concepts to a non-technical audience
- Familiarity with software and front-end development
- Excellent verbal and written communication skills
- Strong problem-solving skills
What You Should Know About This Team
- This is a high performing team with a do-what-it-takes approach to problem solving
- We believe that success comes through teamwork and collaboration, not through individual success. You win when the team wins.
Our Teamâs Favorite Perks and Benefits
- On top of our benefits (Healthcare, Pension, Bike to work, Travel tax, Wellness bonus etc.), we are offering an exciting âExperience Bonusâ after a year of service. The purpose is to fund a dream youâve always dreamt of it could be from attending a sporting event or concert or visiting somewhere exotic or staying at a 5 star hotel
- A comprehensive package consisting of base, bonus and equity
