Manager, Technical Account Management

4 months ago

Dublin, Ireland Workday, Inc. Full time

About the Role

Workday Support is looking for a dedicated, and determined leader for our Technical Account Management team for EMEA. This person will focus on leading a team of technical and dedicated individuals (TAMs) supporting customers across all different segments and industries. This role requires shown leadership experience, excellent interpersonal skills, including but not limited to C-Level executives, as well as strong technical background and the ability to strategically and tactically navigate the challenges with large and sophisticated customers.

A true customer centric demeanor and problem solving expertise, will enable this leader to provide the direction and insight needed to the TAMs on this team, to unblock any issues and create outstanding experiences to our customers.

You will:

Lead a team responsible for building strong customer relations

Be responsible for hiring, coaching, developing, training, and skills management of the team.

Build and foster the growth of a cohesive team which includes resources that are co-located as well as virtual

Review customer pipeline, identify potential customer candidates for our service and assist Sales in customer conversations

Closely collaborate with the Global Support teams and their leadership to provide a superb experience to our Workday Success Plans Accelerate Plus and WSP Technical Account Management customers

Establish strong working relationships with customer-facing teams (Account Executives, Managing Partners, CSMs, Advisory Services)

Guide the team on raised and sophisticated issues, with effective use of resources, and handle the communications and expectations within Workday and with the client

Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems

Work with the team to drive continuous improvement initiatives for Workday Success Plans Accelerate Plus and WSP Technical Account Management customers

Lead by example to champion and maintain Workday's culture and uphold our core values

Become an expert in Workday's Architecture to support the team and their customers as needed

Participate in our 24X7 global coverage plan.

About You

Basic Qualifications

BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen

8+ years validated experience in product support, customer success, account management or consulting for large, sophisticated HCM/Financial systems (SaaS preferred) with a minimum of 5+ years in a supervisory role

Confirmed Experience leading and mentoring a team supporting Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar in a SaaS environment

5+ years of experience with HR, Time Tracking, Recruiting, Financials, Planning, Payroll applications (preferably Workday) or like ERP Systems.

​

5+ years validated experience in product support, customer success, account management or consulting for large, sophisticated HCM/Financial systems (SaaS preferred) with a minimum of 3+ years in a supervisory role

Confirmed Experience leading and mentoring a team supporting Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar in a SaaS environment

5+ years of experience with HR, Time Tracking, Recruiting, Financials, Planning, Payroll applications (preferably Workday) or like ERP Systems.

Other Qualifications:

Confirmed capability of delivering on departmental goals

Excellent understanding of standard support metrics like Initial Response, SLA, TTR, CSAT, NPS

A customer-first mentality, ability to appropriately prioritise and raise customer issues

Established history of successfully leading critical issues through resolution at both the business owners and executive levels

Teammate with ability to engage and influence across corporate functions (Managing Partners, Customer Support, Professional Services, Development and Product Management) gaining consensus from multifaceted collaborators to develop action plans in areas where there is no direct owner due to the environment complexity

Demonstrated leadership skills and excellent communications with high-level customers. Experience interacting at C-Level

Ability to foster change and navigate ambiguity through dedication with an action-orientation approach

A reputation for fairness, dependability, and adherence to high ethical standards

A track record of successful performance management in a hyper-growth environment

Strong analytical and problem-solving skills

Ability to read, anticipate and assess high stress situations quickly

Ability to listen to feedback and come up with improvement plans

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

  • Technical Account Manager

    5 months ago

    Dublin 1, Ireland Workday, Inc. Full time

    About the Role Workday Support is looking for a dedicated, high-reaching and determined Technical Account Manager with a passion for customer relations. This role requires a self-motivated professional with technical savvy that consistently brings a high level of dedication to customers and Workday teammates. The ideal candidate brings strong...

  • Technical Project Manager

    6 months ago

    Dublin 1, Ireland Workday Limited Full time

    About the Role Our team promotes with ‘Employees’ being the first of them! This is why we: offer remote working schedules aligned to our 'Flex' model empower you to follow your desired career path & achieve professional and personal goals encourage work-life balance and wellbeing; are proud to champion equal opportunities for...

  • Technical Sales Account Manager

    5 months ago

    Dublin, Ireland Arrow ECS (Ireland) Limited Full time

    Description : Arrow’s Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world’s leading technology manufacturers and their...

  • Technical Sales Account Manager Dublin

    7 months ago

    Dublin, Ireland Hilti Group Full time

    What's the role? What an exciting time at Hilti Ireland! We have experienced exponential growth and success, celebrating extensive promotions, the introduction of awesome innovation and the recognition of being #12 ranking on world’s best workplace list for 2023! We are currently looking to recruit a Technical Sales Account Manager for our IF...

  • International Tax Manager

    7 months ago

    Dublin 1, Ireland Workday Limited Full time

    About the Role You will support all aspects of our non-US corporate income tax matters. This individual will also have opportunities to assist other aspects of the corporate tax function. Our ideal candidate is a highly motivated and collaborative individual with relevant corporate tax experience and an eagerness to learn. Responsibilities include, but...

  • Manager, Program Implementation Management

    7 months ago

    Dublin 1, Ireland Workday, Inc. Full time

    About the Role We are very excited to hire our first Leader in Dublin focusing on Program Implementation Management as we grow and scale our Professional Services team across EMEA. This role is the perfect blend of people leadership, client management and onboarding new clients as we expand our customer base. You are a leader and coach - lead with...

  • Account Manager

    4 weeks ago

    Dublin, Ireland Johnson Controls Full time

    Regional Account ManagerWhat we offerCompetitive salary and company car & commission.Paid holidays and sick payComprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security productsExtensive...

  • Account Manager

    4 weeks ago

    Dublin, Ireland Johnson Controls Full time

    Regional Account Manager What we offer Competitive salary and company car & commission. Paid holidays and sick pay Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security...

  • Technical Success Manager

    7 months ago

    Dublin, Ireland New Relic, Inc. Full time

    Technical Success Manager Technical Success Manager Technical Account Manager I Req ID FY|S&M|#3 Location(s) Dublin, Ireland; Your opportunity The Technical Success Manager (TSM) will be responsible for the technical relationship with our largest enterprise customers, acting as their technical champion with accountability to drive customer adoption and...

  • Technical Project Manager

    2 months ago

    Dublin, Ireland Test Triangle Full time

    Technical Project ManagerPrimary Skill: Stakeholder Management, O/S, Infrastructure, MiddlewareSecondary Skill: UNIX, Windows and back-end systems like mainframe/AS400 JDKey Accountabilities Manage Stakeholders use of shared resources using plans, schedules etc.Maintain working environments, initiate troubleshooting with key stakeholders as requiredMonitor...

  • Senior Technical Success Manager

    7 months ago

    Dublin, Ireland New Relic, Inc. Full time

    Senior Technical Success Manager Senior Technical Success Manager Senior Technical Account Manager Req ID FY|S&M|#7 Location(s) Dublin, Ireland; Your opportunity The Technical Success Manager (TSM) will be responsible for the technical relationship with our largest enterprise customers, acting as their technical champion with accountability to drive...

  • Technical Project Manager

    2 months ago

    Dublin, Ireland Test Triangle Full time

    Job DescriptionTechnical Project ManagerPrimary Skill: Stakeholder Management, O/S, Infrastructure, MiddlewareSecondary Skill: UNIX, Windows and back-end systems like mainframe/AS400 JDKey Accountabilities Manage Stakeholders use of shared resources using plans, schedules etc.Maintain working environments, initiate troubleshooting with key stakeholders as...

  • Senior Accountant Manager

    2 weeks ago

    Dublin, Ireland Total Talent Solutions Full time

    We are seeking an experienced Senior Manager to join their Audit and Accounts Department. This role offers opportunities for growth and development, working directly with partners and the audit/accounts director. Strong organizational, time-management, and communication skills are essential. Responsibilities: The Senior Manager will Manage client...

  • Technical Platform Manager

    1 month ago

    Dublin, Ireland US012 Marsh & McLennan Agency LLC Full time

    Description: Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how...

  • Audit And Accounts Manager

    2 months ago

    Dublin, Ireland Puro Accountancy Full time

    Job Opportunity: Audit and Accounts Manager – Dublin 12A well-established, family-run accountancy practice in Dublin 12 is seeking an experienced Audit and Accounts Manager to join their growing team. With a close-knit environment of around 20 staff, this role offers a fantastic opportunity to manage a varied portfolio of clients while maintaining a strong...

  • Dermalogica, Business Account Manager, Full Time, Permanent

    5 months ago

    Dublin 1, Ireland Brown Thomas Full time

    GET TO KNOW USWe are the number 1 professional skincare brand globally and we are passionate about bringing everyone skin confidence. At Dermalogica we are on a mission to change and revolutionise this industry. The way we do this is by our 3 pillars which form our brand DNA. Education, Personalisation, and Human Touch. Do you dream of being part of this...

  • Senior Technical Program Manager

    6 months ago

    Dublin, Ireland Microsoft Full time

    Overview Microsoft Cloud Operations + Innovation (CO+I) is the team behind the cloud. CO+I is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering...

  • Technical Sales Manager

    3 weeks ago

    Dublin, Ireland Excel Construction Recruitment Full time

    PROJECT SALES MANAGER - GLOBAL LEADING CEILING & ACOUSTIC SOLUTION MANUFACTURER - IRELANDJob DescriptionExciting opportunity to join a global leading manufacturer of ceiling and acoustic products aligned for commercial refurbishment and new build projects. Fantastic opportunity to join a well respected company known for their employee benefits, strong name...

  • Specialized Account Executive

    6 months ago

    Dublin 1, Ireland Workday, Inc. Full time

    About the Role Here at Workday, our Specialized Account Executives are key players in our Field Sales organization. With a net new revenue focus, they are the fuel for Workday’s new customer growth of Workday Specialized Products (e.g., Adaptive Planning, Scout, HiredScore and Peakon today). This fantastic team of hardworking professionals play a key...

  • Finance Manager

    4 weeks ago

    Dublin 1, Ireland Sodexo Full time

    Job Introduction Finance Manager Location:  Central Bank Site/WFH Salary: 65,000 Euros As a Finance Manager at Sodexo based at the Central Bank Site, you are a skilled financial leader and a strategic partner. You will play a pivotal role in supporting Sodexo's corporate services activity in Ireland, primarily...