Manager, Program Implementation Management

7 months ago


Dublin, Ireland Workday, Inc. Full time

About the Role

We are very excited to hire our first Leader in Dublin focusing on Program Implementation Management as we grow and scale our Professional Services team across EMEA. This role is the perfect blend of people leadership, client management and onboarding new clients as we expand our customer base. You are a leader and coach - lead with empathy, inspire your team, elevate them and bring them on the journey with you. Lead with a curious mindset and solve problems by thinking differently as you assist the team with organization, prioritization, process creation/improvement and client interaction. 

A successful candidate will help ensure metrics are accurate, have an eye for change and improvement, and will celebrate team wins. You will gain experience working with HiredScore’s executive team, development and product teams, client success teams, and our client’s senior leadership. If you are a passionate people leader, and enjoy working on both tactical and strategic initiatives this is the role for you

Responsibilities:

Build and empower a distributed team of Project Implementation Managers - Hiring, training, mentorship, and development of new members

Lead a team of Project Implementation Managers while acting as a subject matter expert on HiredScore products and point of contact for all implementation processes and escalations of your team

Support and guide the team in day-to-day operations, client interactions, attending client calls when needed

Understand clients' needs, and current workflows to design a HiredScore implementation plan to address those needs, and offer creative solutions to implementations

Close coordination with internal teams to address potential issues and risks

Working closely with Customer Success to ensure a successful transition of the accounts from the sales period to the launch, training, post-launch, and adoption period

About You

Basic Qualifications

+3 years experience managing a team of Technical Project Managers/ Implementation Managers/ Professional Services Managers

Experience working in a SAAS company selling to enterprise clients in a global environment

Strong hands-on experience in implementing SAAS products / Professional services in a Software Delivery environment including configurations, system integrations, etc.

Ability to adjust to multiple demands, shifting priorities, and rapid change. Must be resilient in the face of constraints, frustrations, or adversity

Excellent verbal, presentation, and written communication skills in English.

Affinity for technology and deep understanding of software delivery lifecycle

Availability and flexibility to sometimes work US-hours (e.g. evenings)

Other Qualifications:

A good understanding of current IT standards, applications, User Acceptance Testing, and trends

Familiarity with SQL/NoSQL databases

Familiarity with ticket and knowledge management tools such as JIRA & Confluence

Industry knowledge of HR Tech Industry

Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel)


  • Program Manager

    2 months ago


    Dublin, Ireland Cubic Telecom Full time

    The CompanyFounded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help vehicle and IoT device manufacturers manage and grow revenue streams. Fast paced, smart, ambitious, and continually seeking new, ideas. That’s us, is it you? At Cubic you will find an environment filled with...


  • Dublin, Ireland Microsoft Full time

    Overview Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Principal PM Manager - Regional IT/IAM Programs,  you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's dedicated online services. Microsoft’s Cloud Operations & Innovation...


  • Dublin, Ireland Microsoft Full time

    Overview Microsoft Cloud Operations + Innovation (CO+I) is the team behind the cloud. CO+I is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering...


  • Dublin, Ireland Amazon Ireland Support Services Limited Full time

    Amazon's Customer Service (CS) department is seeking an experienced Technical Program Manager to join the team. The successful candidate will be a key member of the CTAP team, which is responsible for driving high-visibility CS programs that have a direct impacting the customer experience. The ideal candidate will be an experienced Technical Program Manager...


  • Dublin 1, Ireland Workday, Inc. Full time

    About the Role Workday Support is looking for a dedicated, high-reaching and determined Technical Account Manager with a passion for customer relations. This role requires a self-motivated professional with technical savvy that consistently brings a high level of dedication to customers and Workday teammates. The ideal candidate brings strong...


  • Dublin, Ireland TEAM HORIZON Full time

    Description Team Horizon is seeking a Manager, Device Program Lead for our global client based in Dublin. In this role you will ensure Project Management using advanced program management skills to lead cross-functional teams in the development and delivery of robust and high-quality injectable drug-device technologies. The role may span multiple...


  • Dublin, Ireland Square Full time

    Company Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel...

  • Cross-Program Manager

    7 months ago


    Dublin, Ireland 0120 SMC Tools AB Full time

    Sandvik Mining and Rock Solutions (SMR) are currently looking for a highly collaborative and organized Cross-Program Manager. A chance to be a part of a genuinely global business where the passion for development and new technology is in focus – driving important shifts and advancing the world through engineering! What you’re part of We're...


  • Dublin, Ireland Cardinal Health Full time

    The Strategic Program Manager for eCommerce Transformation is responsible for developing and implementing strategic plans that drive the growth and success of the ecommerce transformation program. This role involves conducting market and competitive analysis, identifying growth opportunities, and implementing strategies that align with the company’s...


  • Dublin, Ireland WhatsApp Full time

    Responsibilities Conduct current-state assessment of business processes and drive metric improvements, standardization of processes across programs. Report and resolve top quality issues impacting the organization. Manage large-scale, complex projects and programs that impact operations & Quality organizations. Launch/maintain quality programs for...


  • Dublin, Ireland Coinbase Full time

    At Coinbase, our mission is to, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s...

  • Implementation Manager

    6 months ago


    Dublin, Ireland Rippling Full time

    About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for...


  • Dublin, Ireland AECOM Full time

    Job DescriptionStart here. Grow here.  At AECOM, we are currently recruiting for a Program Management Director to join us at our Dublin office.Here’s what you’ll do: Your day-to-day will include but not be limited to the following tasks and responsibilities;Ready to push the limits of what’s possible? Here’s what we’re looking for: As the...

  • CSRD implementation

    5 months ago


    Dublin, Ireland Bank of Ireland Full time

    CSRD implementation - Senior manager Dublin, Republic of Ireland | Hybrid Permanent | Full time Closing date: Jul 24, 2024


  • Dublin, Ireland Rippling Full time

    About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding,...


  • Dublin, Ireland Rippling Full time

    About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding,...


  • Dublin, Ireland Viatris Full time

    McDermott Laboratories Limited At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access – Providing high quality trusted medicines...


  • Dublin, Ireland Clear Ventures Full time

    Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Here at Toast, our mission is to empower the restaurant community to delight guests, do what they love, and thrive. As a Principal Technical Program Manager with Toast there is an opportunity...


  • Dublin, Ireland Amazon Web Services EMEA SARL (Irish Branch) - G50 Full time

    As a Training Program Manager based at the Dublin site; you will be responsible for delivering, implementing and administering high quality training programs for technical and non-technical learning programs for Support. This role focuses on program management and co-ordination for New Hire (NH) and Tenured engineers in EMEA, you will additionally assist the...

  • Agile Program Manager

    1 month ago


    Dublin, Ireland Montu Full time

    Job DescriptionWe are seeking an experienced Agile Program Manager to manage engineering projects and collaborate with teams across Australia, Ireland, and the UK. This role entails breaking down initiatives, creating release plans, and ensuring smooth project execution. While not a managerial position, the Agile Program Manager will mentor engineers and...