Manager, Program Implementation Management
4 months ago
About the Role
We are very excited to hire our first Leader in Dublin focusing on Program Implementation Management as we grow and scale our Professional Services team across EMEA. This role is the perfect blend of people leadership, client management and onboarding new clients as we expand our customer base. You are a leader and coach - lead with empathy, inspire your team, elevate them and bring them on the journey with you. Lead with a curious mindset and solve problems by thinking differently as you assist the team with organization, prioritization, process creation/improvement and client interaction.
A successful candidate will help ensure metrics are accurate, have an eye for change and improvement, and will celebrate team wins. You will gain experience working with HiredScore’s executive team, development and product teams, client success teams, and our client’s senior leadership. If you are a passionate people leader, and enjoy working on both tactical and strategic initiatives this is the role for you
Responsibilities:
Build and empower a distributed team of Project Implementation Managers - Hiring, training, mentorship, and development of new members
Lead a team of Project Implementation Managers while acting as a subject matter expert on HiredScore products and point of contact for all implementation processes and escalations of your team
Support and guide the team in day-to-day operations, client interactions, attending client calls when needed
Understand clients' needs, and current workflows to design a HiredScore implementation plan to address those needs, and offer creative solutions to implementations
Close coordination with internal teams to address potential issues and risks
Working closely with Customer Success to ensure a successful transition of the accounts from the sales period to the launch, training, post-launch, and adoption period
About You
Basic Qualifications
+3 years experience managing a team of Technical Project Managers/ Implementation Managers/ Professional Services Managers
Experience working in a SAAS company selling to enterprise clients in a global environment
Strong hands-on experience in implementing SAAS products / Professional services in a Software Delivery environment including configurations, system integrations, etc.
Ability to adjust to multiple demands, shifting priorities, and rapid change. Must be resilient in the face of constraints, frustrations, or adversity
Excellent verbal, presentation, and written communication skills in English.
Affinity for technology and deep understanding of software delivery lifecycle
Availability and flexibility to sometimes work US-hours (e.g. evenings)
Other Qualifications:
A good understanding of current IT standards, applications, User Acceptance Testing, and trends
Familiarity with SQL/NoSQL databases
Familiarity with ticket and knowledge management tools such as JIRA & Confluence
Industry knowledge of HR Tech Industry
Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel)
-
Business Program Manager
3 weeks ago
Dublin, Ireland myGwork Full timeThis job is with Microsoft, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Overview Microsoft Business Operations...
-
Transformation, Program Manager
2 months ago
Dublin, Ireland Enfusion Full timeEnfusion is a pioneer in developing innovative, native cloud investment management software, analytics, and managed services for asset managers and hedge funds around the globe. We underpin the investment operations of fund managers from our global offices spanning four continents. Our unique, seamless, SaaS-based platform is reshaping the global investment...
-
Technical Program Manager
1 month ago
Dublin, Ireland myGwork Full timeThis job is with Microsoft, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Overview Microsoft Cloud Operations...
-
Principal Program Manager
3 months ago
Dublin, Ireland Microsoft Full timeOverview Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Principal PM Manager - Regional IT/IAM Programs, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's dedicated online services. Microsoft’s Cloud Operations & Innovation...
-
Senior Technical Program Manager
4 months ago
Dublin, Ireland Microsoft Full timeOverview Microsoft Cloud Operations + Innovation (CO+I) is the team behind the cloud. CO+I is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering...
-
Technical Program Manager, CTAP
3 months ago
Dublin, Ireland Amazon Ireland Support Services Limited Full timeAmazon's Customer Service (CS) department is seeking an experienced Technical Program Manager to join the team. The successful candidate will be a key member of the CTAP team, which is responsible for driving high-visibility CS programs that have a direct impacting the customer experience. The ideal candidate will be an experienced Technical Program Manager...
-
Workday Program Manager
2 months ago
Dublin, Ireland ALTIMETRIK POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Full timeabout-project :For our client who is a world leader in pharmaceuticals and consumer health, we are looking for a Workday Program Manager who will be responsible for designing, configuring, testing, and deploying Workday Reporting and PRISM solutions through the project phases. Also, will ensure that the deliverables are of high-quality...
-
Manager, Device Program Lead
4 months ago
Dublin, Ireland TEAM HORIZON Full timeDescription Team Horizon is seeking a Manager, Device Program Lead for our global client based in Dublin. In this role you will ensure Project Management using advanced program management skills to lead cross-functional teams in the development and delivery of robust and high-quality injectable drug-device technologies. The role may span multiple...
-
Strategic Program Manager
2 months ago
Dublin, Ireland Square Full timeCompany Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel...
-
Program Manager, Youth Safety
1 month ago
Dublin, Ireland TikTok Full timeAbout the team : Youth Safety is a core pillar of the T&S team, bringing together the expertise of Product Managers and Program Managers into one group. Our mission is to protect young people on TikTok - and throughout the wider ecosystem - by building protections and education that help keep young people safe on our platform and participating in...
-
Workday Program Manager
1 month ago
Dublin, Ireland ALTIMETRIK POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Full timeWorkday Program ManagerMiejsce pracy: DublinTechnologies we useOperating systemWindowsAbout the projectFor our client who is a world leader in pharmaceuticals and consumer health, we are looking for a Workday Program Manager who will be responsible for designing, configuring, testing, and deploying Workday Reporting and PRISM solutions through the project...
-
Cross-Program Manager
4 months ago
Dublin, Ireland 0120 SMC Tools AB Full timeSandvik Mining and Rock Solutions (SMR) are currently looking for a highly collaborative and organized Cross-Program Manager. A chance to be a part of a genuinely global business where the passion for development and new technology is in focus – driving important shifts and advancing the world through engineering! What you’re part of We're...
-
Dublin, Ireland Cardinal Health Full timeThe Strategic Program Manager for eCommerce Transformation is responsible for developing and implementing strategic plans that drive the growth and success of the ecommerce transformation program. This role involves conducting market and competitive analysis, identifying growth opportunities, and implementing strategies that align with the company’s...
-
Quality Operations Program Manager
3 months ago
Dublin, Ireland WhatsApp Full timeResponsibilities Conduct current-state assessment of business processes and drive metric improvements, standardization of processes across programs. Report and resolve top quality issues impacting the organization. Manage large-scale, complex projects and programs that impact operations & Quality organizations. Launch/maintain quality programs for...
-
Security Program Manager
4 months ago
Dublin, Ireland Coinbase Full timeAt Coinbase, our mission is to, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s...
-
Technical Account Manager
2 months ago
Dublin 1, Ireland Workday, Inc. Full timeAbout the Role Workday Support is looking for a dedicated, high-reaching and determined Technical Account Manager with a passion for customer relations. This role requires a self-motivated professional with technical savvy that consistently brings a high level of dedication to customers and Workday teammates. The ideal candidate brings strong...
-
Implementation Manager
3 months ago
Dublin, Ireland Rippling Full timeAbout Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for...
-
Manager, Device Program Lead
4 weeks ago
Dublin, Ireland Viatris Full timeMcDermott Laboratories Limited At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access – Providing high quality trusted medicines...
-
Senior Energy Program Manager
3 days ago
Dublin, Ireland myGwork Full timeThis job is with Microsoft, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Overview Microsoft Cloud Operations &...
-
CSRD implementation
3 months ago
Dublin, Ireland Bank of Ireland Full timeCSRD implementation - Senior manager Dublin, Republic of Ireland | Hybrid Permanent | Full time Closing date: Jul 24, 2024