Training Program Manager, Global Learning

5 months ago


Dublin, Ireland Amazon Web Services EMEA SARL (Irish Branch) - G50 Full time
As a Training Program Manager based at the Dublin site; you will be responsible for delivering, implementing and administering high quality training programs for technical and non-technical learning programs for Support. This role focuses on program management and co-ordination for New Hire (NH) and Tenured engineers in EMEA, you will additionally assist the global program owner build NH mechanisms to improve training experience and business performance. You will play a significant role in the training and development of a successful and effective global support team.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the
largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The
AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer
success. AWS Support also partners with a global list of customers that are building mission-critical applications on top
of AWS services.

Key job responsibilities
•Coordinate, plan, design, deliver and facilitate Support Engineering (SE) trainings such as new hire, continuing education, launch training for new services, and other SE specific training as needed. This includes classroom and/or remote instructor led training, webinars, and blended instructor-led learning and online self-directed modules or materials.
•Prepare for Training Delivery by granting tool permissions to trainees prior to the class, create Adobe Connect training room, send trainee invites based on training dates communicated by global PM, review the training materials and complete the curriculum preparation.
•Identify knowledge gaps through observations, focus groups, quality checks, and data analyses and propose specific training topics based on findings.
•Monitor, track and report on training completion metrics.
•Establish and maintain subject matter expertise on SE workflows.

About the team
As a member of the AWS Support team; you will be at the forefront of Cloud technologies and the full breadth of AWS services. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. The Global Learning team is responsible for providing training resources to ensure learning and development for the AWS Support organization across the entire builder lifecycle.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job
description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or
includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered
cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500
companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is
why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion
that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations
on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our
uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find
endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-
rounded professional.

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent
- 2+ years of program or project management experience
- 2+ years of working cross functionally with tech and non-tech teams experience
- 2+ years of defining and implementing process improvement initiatives using data and metrics experience
- 2+ years of facilitating training or learning & development experiences

PREFERRED QUALIFICATIONS

- Experience managing new hire training programs, continuing education programs, or similar training and development projects/initiatives.
- Experience using e-learning software (Articulate Storyline 2, Camtasia, or similar), Cornerstone LMS (or similar), and conferencing tools.
- Experience developing and supporting training for technical/IT-related positions
- Experience with technical customer service organizations
- Meets/exceeds Amazon’s leadership principles requirements for this role
- Meets/exceeds Amazon’s functional/technical depth/complexity for this role
- Experience creating/editing resources and communication for knowledge transfer and skill development; includes collaborating with subject matter experts and managers to write/develop technical content.


  • EMEA Training Manager

    5 months ago


    Dublin, Ireland Baxter Full time

    This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...


  • Dublin, Ireland SGS Full time

    Job Description As Global Technical Manager, you will be responsible for overseeing the technical development, deployment, and management of customized audit programs and food certification schemes within Business Assurance, including support, optimization, and acting as the lead technical contact and project manager for assigned Global Key Accounts. ...


  • Dublin, Ireland Eaton Corporation Full time

    We are more than just a power management company, we are committed to inclusion, diversity, and sustainability. You will be part of a global team committed to delivering on our brand promise: "Make what matters work" We pride ourselves on building a culture that reflects our shared goals, beliefs, and attitudes. We are ethical - We are passionate - We are...


  • Dublin, Ireland TD Global Finance Unlimited Company Full time

    Description : KEY ACCOUNTABILITIES CUSTOMER Ensure team provide technical expertise and consultation to partners and/or stakeholders on a broad range of Technology Controls / Information Security programs / policies / standards and incidents for own specialized discipline / practice area  Oversee and assign expert resources on project consulting...

  • Program Manager

    4 months ago


    Dublin, Ireland PM Group Full time

    Overview Who we are PM Group is an employee owned, international project delivery firm with a team of 3,700 + people. We are world leaders in the pharma, food, medtech and mission critical sectors. From our network of offices in Europe, Asia and the US, we work with the world's leading organisations. We are focused on growing a sustainable business centred...


  • Dublin, Ireland The Address Connolly Full time

    OverviewThe Address Collective are hiring a Learning & Development Manager (Operations)You will work with highly experienced, culturally diverse,and passionate teams nurturing a strong social dynamic and ashared sense of achievement. You will gain vast industry experience that willopen doors for you, extend your skillset and expand your perspective. We...

  • Training Coordinator

    6 months ago


    Dublin, Ireland Apleona HSG Facility Management Full time

    Advert Text Overall Purpose of the Job Training Coordinator responsibilities will include communicating with Managers to identify training needs and mapping out development plans for teams and individuals. The Training Coordinator will be responsible for managing, organising and coordinating all training programs. Our ideal candidate has experience...


  • Dublin, Ireland Microsoft Full time

    Overview Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Principal PM Manager - Regional IT/IAM Programs,  you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's dedicated online services. Microsoft’s Cloud Operations & Innovation...


  • Dublin, Ireland Concern Worldwide Full time

    C3 2021 Our vision, our mission and our work are all defined by one goal - ending extreme poverty, whatever it takes. We believe that no-one should have to live in fear that they won't have a home to sleep in or enough food to feed their children. For over 50 years, we have been working with the world's poorest people to transform their lives. Today we are a...

  • Program Manager

    4 weeks ago


    Dublin, Ireland Cubic Telecom Full time

    The CompanyFounded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help vehicle and IoT device manufacturers manage and grow revenue streams. Fast paced, smart, ambitious, and continually seeking new, ideas. That’s us, is it you? At Cubic you will find an environment filled with...


  • Dublin, Ireland Amazon Data Services Ireland Limited Full time

    The EMEA Construction Program Team is looking for a team leader to manage a team that delivers a consistent approach to Data Center Capacity Delivery. If you like ensure the construction organization uses a scalable approach to all project processes, we’d like to meet you. Your work will a myriad of operational needs, including influencing Construction...


  • Dublin, Ireland Enfusion Full time

    Enfusion is a pioneer in developing innovative, native cloud investment management software, analytics, and managed services for asset managers and hedge funds around the globe. We underpin the investment operations of fund managers from our global offices spanning four continents. Our unique, seamless, SaaS-based platform is reshaping the global investment...


  • Dublin, Ireland Tarrant County College Full time

    Job Summary Reporting to the Divisional Dean, the Learning Lab Manager is responsible for organizing, managing, and coordinating the instructional laboratory operation with faculty to support instructional effectiveness. Primary Duties and Responsibilities Essential Performance Requirements* Maintains inventory records and an accurate accountability...


  • Dublin, Ireland Square Full time

    Company Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel...

  • Program Manager

    4 weeks ago


    Dublin, Ireland Avantor Full time

    Program Manager Hydration Europe (M/F/D) Available in 10 locations Category Corporate Functions Job IDR-159438 The Opportunity: Program Manager Biopharma Production & Hydration Manufacturing Europe at Avantor Avantoris looking for a strategic and dynamicProgram Manager, based remotely in Gliwice, Poland, to lead and grow their Hydration European...


  • Dublin, Ireland Flogas Ireland Full time

    About the role: We are seeking an experienced and dynamic Energy Training Specialist to develop, deliver, and maintain high-quality training programs for all operational and sales departments (Customer Service, Billing, Banking, Collections and Sales teams). You will play a key role in ensuring staff are equipped with the necessary knowledge and skills to...


  • Dublin, Ireland 0307 eBay Europe Services Ltd Full time

    At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass,...


  • Dublin, Ireland Microsoft Full time

    Overview Organization Summary: If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique...


  • Dublin, Ireland Coinbase Full time

    At Coinbase, our mission is to, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s...


  • Dublin, Ireland Flogas Full time

    About the role:We are seeking an experienced and dynamic Energy Training Specialist to develop, deliver, and maintain high-quality training programs for all operational and sales departments (Customer Service, Billing, Banking, Collections and Sales teams). You will play a key role in ensuring staff are equipped with the necessary knowledge and skills to...