Strategic Program Manager

2 months ago

Dublin, Ireland Square Full time

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Account Management Program Management & Strategy team (AM PM & Strategy) within Growth Data & Strategy (DAS) builds data-driven programs to enhance Account Manager efficiency and effectiveness, improving the experience for businesses using Square’s ecosystem of products. Our initiatives are designed to drive business growth and customer retention by optimising the tools and strategies that support our Account Managers. We are a team of Technical Program Managers and Strategic Program Managers who collaborate closely with Account Management stakeholders: Growth Tools, Product, Analytics, Data Engineering, Marketing, and Customer Success to lead company-wide priority programs.

As a Strategic Program Manager on the AM PM & Strategy team reporting into the Strategic Program Management Lead, you will define and manage complex strategic programs that drive the organisation forward. You will identify opportunities, align cross-functional stakeholders, assess trade-offs, pursue solutions, and ensure program execution to boost Square's growth. Ideal team members have strong strategic foundations, excel in stakeholder management, and are adept at developing and driving program execution.

We offer remote working opportunities within the Republic of Ireland.

You will:

Deeply engage with our Account Management teams, understand their day-to-day operational challenges, and identify scalability issues & growth opportunities across the organisation.

Make sense of ambiguous problems, develop business strategy, define requirements, curate stakeholders, and drive execution towards a concerted goal.

Work closely with business leaders and technical partners to translate business goals into technical requirements.

Manage the roadmap for your program(s) in collaboration with leadership and stakeholders.

Establish metrics to track the impact of your programs against broader goals.

Build relationships with teams within Account Management and our closest stakeholders in Customer Success, Data Engineering, Analytics, Marketing, and Product.

Develop and iterate end-to-end solutions, ensuring on-time delivery that meets defined business goals and requirements.

Qualifications

You have:

5+ years of experience in program management, Sales / Account Management operations, consulting, product management, or strategy & operations roles within a technology company.

Proven ability to document and communicate cross-functional business requirements, program scope, and program updates (, Business Requirement Docs, Program Charters / Plans, Decision Registers, and program newsletters).

Demonstrated experience collaborating with technical teams to build and deliver end-to-end programs, with a baseline understanding of the underlying platforms and technologies.

Proficiency in segmenting and prioritizing large, multi-quarter projects into pilots and future iterations with clear roll-off plans.

Experience with front office systems and project management tools such as Salesforce, Salesforce CPQ, Salesloft, Jira, Notion, and Docusign.

Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

Excellent stakeholder management and communication skills, capable of influencing and driving alignment across cross-functional teams.

Thrive in a fast-paced, dynamic environment by adapting to changing priorities and requirements. Possess strong organisational skills, attention to detail, and a sense of ownership, ensuring projects are delivered on time and within scope. A natural curiosity and comfort with ambiguity are essential.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our .

Perks

We want you to be well and thrive. Our global benefits package includes:

Healthcare coverage Retirement Plans Employee Stock Purchase Program Wellness perks Paid parental leave Paid time off Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

  • Strategic Program Manager, eCommerce Transformation

    3 weeks ago

    Dublin, Ireland Cardinal Health Full time

    The Strategic Program Manager for eCommerce Transformation is responsible for developing and implementing strategic plans that drive the growth and success of the ecommerce transformation program. This role involves conducting market and competitive analysis, identifying growth opportunities, and implementing strategies that align with the company’s...

  • Director, Strategic Program Delivery

    3 months ago

    Dublin, Ireland Bristol Myers Squibb Full time

    Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...

  • Transformation, Program Manager

    2 months ago

    Dublin, Ireland Enfusion Full time

    Enfusion is a pioneer in developing innovative, native cloud investment management software, analytics, and managed services for asset managers and hedge funds around the globe. We underpin the investment operations of fund managers from our global offices spanning four continents. Our unique, seamless, SaaS-based platform is reshaping the global investment...

  • Strategic Account Manager

    3 weeks ago

    Dublin, Dublin City, Ireland INFICON AG Full time

    On this journey the SAM will play a strategic and vital role in unlocking INFICON potential and in achieving the company's long term strategic goals. The SAM will be responsible for managing the relationship with one of INFICON's strategic and most important customers. As a SAM for this specific role your overall responsibility is to orchestrate all...

  • Strategic Customer Success Manager

    1 month ago

    Dublin, Ireland MongoDB Full time

    Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. This is a relatively new role at MongoDB, so we are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program....

  • Business Program Manager

    6 days ago

    Dublin, Ireland myGwork Full time

    This job is with Microsoft, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Overview Microsoft Business Operations...

  • Strategic Customer Success Manager

    3 weeks ago

    Dublin, Ireland MongoDB Full time

    MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...

  • Cross-Program Manager

    4 months ago

    Dublin, Ireland 0120 SMC Tools AB Full time

    Sandvik Mining and Rock Solutions (SMR) are currently looking for a highly collaborative and organized Cross-Program Manager. A chance to be a part of a genuinely global business where the passion for development and new technology is in focus – driving important shifts and advancing the world through engineering! What you’re part of We're...

  • Strategic Sourcing Manager

    1 month ago

    Dublin, Ireland Tate Full time

    About Tate: At Tate we are passionate about everything we do. Tate has been recognised worldwide as an industry leader in the development and manufacturing of data centre infrastructure solutions, for over 60 years. We have expanded our manufacturing footprint across the US, Europe, Canada, and Australia and are excited to have added a new 14,000 square...

  • Director, Technical Strategic Sourcing

    3 months ago

    Dublin, Ireland West Pharmaceutical Services Full time

    Job Summary : In this role, the individual will be a key member of the Global Strategic Sourcing Team for Drug Delivery Devices business. This role is responsible for developing, implementing, and sustaining strategic sourcing plans and strategies that are directly supportive of global strategic sourcing business objectives and professional/ethical...

  • Security Program Manager

    4 months ago

    Dublin, Ireland Coinbase Full time

    At Coinbase, our mission is to, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s...

  • Program Manager

    2 months ago

    Dublin, Ireland Manpower Ireland Full time

    Program ManagerJob Description We are currently recruiting for a Program Manager to work with our client who is a global leader in banking and wealth management which provide consumers, corporations, governments, and institutions with a broad range of financial services and products to achieve the best outcomes for clients and customers with financial...

  • Principal Program Manager

    3 months ago

    Dublin, Ireland Microsoft Full time

    Overview Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Principal PM Manager - Regional IT/IAM Programs,  you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's dedicated online services. Microsoft’s Cloud Operations & Innovation...

  • Quality Operations Program Manager

    2 months ago

    Dublin, Ireland WhatsApp Full time

    Responsibilities Conduct current-state assessment of business processes and drive metric improvements, standardization of processes across programs. Report and resolve top quality issues impacting the organization. Manage large-scale, complex projects and programs that impact operations & Quality organizations. Launch/maintain quality programs for...

  • Accounting Program Manager

    6 days ago

    Dublin, Ireland myGwork Full time

    This job is with Microsoft, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Overview We are seeking a highly...

  • Program Manager, Regulatory Compliance

    2 months ago

    Dublin, Ireland TikTok Full time

    About the team : Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.As our international organization expands rapidly and becomes more complex, so too does the regulatory and legal...

  • Associate Program Manager, Player Operations

    2 months ago

    Dublin, Dublin City, Ireland 2K Full time

    Who We Are:Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K's portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB...

  • Associate Program Manager, Player Operations

    3 months ago

    Dublin, Ireland 2K Full time

    Who We Are: Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union,...

  • Program Manager, Business Operations

    3 months ago

    Dublin, Ireland Microsoft Full time

    Overview Organization Summary: If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique...

  • Strategic Business Development Manager

    3 months ago

    Dublin, Ireland Humanscale Full time

    Overview The Strategic Business Development Manager is responsible for identifying and driving new business opportunities through four main functions; ensure effective relationship management of existing clients, seek and onboard new clients and new business, facilitate/attend networking events and coordinate communications around key projects. The...