Strategic Customer Success Manager
4 months ago
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.
Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. This is a relatively new role at MongoDB, so we are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.
We are looking to speak to candidates who are based in Dublin ( EMEA headquarters) and London for our hybrid working model.
Our ideal candidate will have
9+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role. 6+ years experience working within or supporting large enterprisesA background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDBA mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those conceptsThe ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional servicesDemonstrated experience building relationships and delivering value to technical decision makers, economic buyers, and executives (CTO, CIO)An entrepreneurial mindset - this is a new team at MongoDB where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segmentTeam player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystemTechnical product experience or education, software development experience preferred, certifications preferredProven experience contributing to global CS programsBachelor's degree, technical degree preferred, MS preferredOn a given day in this role you will
Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growthCollect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organizationAct as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this fieldDe-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the sameBuild and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolioLead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success planWork on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organizationDocument all customer interactions in internal systems, including Gainsight and Salesforce.comProvide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teamsManage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer SuccessForecast expected churn and growth to your senior leadership teamHelp interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the teamAct as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow-
Sr. Customer Success Manager
4 weeks ago
Dublin, Ireland Pluralsight Full timeThis position is also available for employment in these areas:Dublin, Ireland, Remote - United KingdomJob Description:We are looking for a strategic, data-oriented, results-driven Customer Success Manager (CSM) to engage and retain some of Pluralsight’s largest customers and achieve their desired business outcomes. This role requires you to be a strategic...
-
Customer Success Guide
1 month ago
Dublin, Ireland ServiceNow Full timeJob DescriptionThis role is an exciting opportunity to be a Valued team member in the newly created Customer Excellence Group, working from the Regional Success Centre in Dublin, Ireland to drive customer success and platform adoption across EMEA. You’ll work with some of the most important customers, helping them unlock the full potential of our products...
-
Sr. Customer Success Manager
4 weeks ago
Dublin, Ireland Pluralsight Full timeThis position is also available for employment in these areas:Dublin, Ireland, Remote - United KingdomJob Description:We are looking for a strategic, data-oriented, results-driven Customer Success Manager (CSM) to engage and retain some of Pluralsight’s largest DACH based customers and achieve their desired business outcomes. This role requires you to be a...
-
French Customer Onboarding and Success Manager
1 month ago
Dublin, Ireland Cross Border Talents Full timeCustomer Onboarding and Success Manager (French-Speaking)We're looking for a Customer Onboarding and Success Manager to join our team based in Dublin, Ireland! If youre a proactive, client-focused professional fluent in French, and ready to help clients achieve success with our products, this could be your perfect role.Location: Remote within Ireland or...
-
Dublin, Ireland Cross Border Talents Full timeCustomer Onboarding and Success Manager (French-Speaking)We're looking for a Customer Onboarding and Success Manager to join our team based in Dublin, Ireland! If youre a proactive, client-focused professional fluent in French, and ready to help clients achieve success with our products, this could be your perfect role.Location: Remote within Ireland or...
-
Scaled Customer Success Manager
7 months ago
Dublin, Ireland Notion Full timeAbout Us: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft. ...
-
Enterprise Customer Success Manager
7 months ago
Dublin, Ireland Datadog Full timeEnterprise Customer Success Manager (DACH) Dublin, Ireland As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in...
-
Italian Customer Onboarding and Success Manager
1 month ago
Dublin, Ireland Cross Border Talents Full timeCareer Opportunity: Customer Onboarding and Success Manager (Italian-Speaking)Are you passionate about delivering exceptional customer experiences and helping clients achieve success? Were looking for a Customer Onboarding and Success Manager to join our team in Dublin, Ireland! If you're a proactive, client-focused professional fluent in Italian, this role...
-
Dublin, Ireland Cross Border Talents Full timeCareer Opportunity: Customer Onboarding and Success Manager (Italian-Speaking)Are you passionate about delivering exceptional customer experiences and helping clients achieve success? Were looking for a Customer Onboarding and Success Manager to join our team in Dublin, Ireland! If you're a proactive, client-focused professional fluent in Italian, this role...
-
Customer Onboarding and Success Manager
1 week ago
Dublin, Ireland David Kennedy Recruitment Full timeDavid Kennedy Recruitment is searching for a French speaking Customer Onboarding and Success Manager, to join our client's team in Dublin. Our client is a leader in outsourced inside sales, outsourced partner enablement, and outsourced customer success teamPosition: Customer Onboarding and Success Manager Location: Dublin, Republic of IrelandWork...
-
Customer Onboarding and Success Manager
1 week ago
Dublin, Ireland David Kennedy Recruitment Full timeDavid Kennedy Recruitment is searching for an Italian speaking Customer Onboarding and Success Manager, to join our client's team in Dublin. Our client is a leader in outsourced inside sales, outsourced partner enablement, and outsourced customer success teamPosition: Customer Onboarding and Success Manager Location: Dublin, Republic of IrelandWork...
-
Customer Success Manager
2 months ago
Dublin, Ireland LEAP Legal Software Full time“I’m transforming new LEAP users into highly productive practitioners almost every day.”Customer Success Manager, Dublin Office You will ensure long-term retention of our customers, maximising their satisfaction of, and loyalty to, LEAP and minimising customer churn. You are an ambassador for LEAP & an expert in our software. You will be talking to...
-
Customer Onboarding
1 week ago
Dublin, Ireland Salve.Inno Consulting Full timeRole OverviewWe are seeking a proactive and dedicated Customer Onboarding Success Manager with proficiency in French or Italian to join our growing team. In this role, you will be responsible for ensuring a seamless onboarding experience for our new clients and driving customer success by fostering long-term, strategic relationships. Your ability to...
-
Customer Success Insights Analyst
6 months ago
Dublin, Ireland Autodesk Full timePosition Overview As a Customer Success Insights Analyst, you will provide analytical expertise to support main strategic and operational initiatives for our Customer Success Organization. Analysts use a range of statistical methods, algorithms, and analysis techniques to advise business leaders on strategy and identify opportunities to improve...
-
Dublin, Ireland Osborne Recruitment Full timeCustomer Success Manager Are you a proactive, customer-focused professional looking for a rewarding role in a dynamic environment? Our client, a leading organisation in the fundraising sector, is seeking a Customer Success Manager to join their team. This is a fantastic opportunity to play a vital role in supporting and growing their fundraising initiatives...
-
Customer Success Manager, EMEA
7 months ago
Dublin, Ireland Notion Full timeAbout Us: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft. ...
-
Customer Success Manager
7 months ago
Dublin, Ireland Datadog Full timeCustomer Success Manager (MENA) Dublin, Ireland As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions...
-
Customer Success Manager
2 months ago
Dublin, Ireland PRAGMATIKE Full timeJob Description: Location: Fully remote, EU timezone (CET +/- 2hours)Start date: ASAPLanguages: Fluent English is mandatoryOur client: SaaS specialized in outbound sales automation Responsibilities: Directly engage with customers across all communication channels, respond to inquiries and feedback to build trust and loyalty.Champion the customer's voice and...
-
Strategic Program Manager
5 months ago
Dublin, Ireland Square Full timeCompany Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel...
-
Customer Success Manager
4 months ago
Dublin, Ireland MongoDB Full timeMongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...
