Current jobs related to Customer Success Guide - Dublin - ServiceNow
-
Customer Onboarding and Success Manager
4 weeks ago
Dublin, Ireland David Kennedy Recruitment Full timeDavid Kennedy Recruitment is searching for an Italian speaking Customer Onboarding and Success Manager, to join our client's team in Dublin. Our client is a leader in outsourced inside sales, outsourced partner enablement, and outsourced customer success teamPosition: Customer Onboarding and Success Manager Location: Dublin, Republic of IrelandWork...
-
Customer Onboarding and Success Manager
4 weeks ago
Dublin, Ireland David Kennedy Recruitment Full timeDavid Kennedy Recruitment is searching for a French speaking Customer Onboarding and Success Manager, to join our client's team in Dublin. Our client is a leader in outsourced inside sales, outsourced partner enablement, and outsourced customer success teamPosition: Customer Onboarding and Success Manager Location: Dublin, Republic of IrelandWork...
-
Customer Onboarding
4 weeks ago
Dublin, Ireland Salve.Inno Consulting Full timeRole OverviewWe are seeking a proactive and dedicated Customer Onboarding Success Manager with proficiency in French or Italian to join our growing team. In this role, you will be responsible for ensuring a seamless onboarding experience for our new clients and driving customer success by fostering long-term, strategic relationships. Your ability to...
-
Italian Customer Onboarding and Success Manager
4 weeks ago
Dublin, Ireland Cross Border Talents Full timeCareer Opportunity: Customer Onboarding and Success Manager (Italian-Speaking)Are you passionate about delivering exceptional customer experiences and helping clients achieve success? Were looking for a Customer Onboarding and Success Manager to join our team in Dublin, Ireland! If you're a proactive, client-focused professional fluent in Italian, this role...
-
French Customer Onboarding and Success Manager
4 weeks ago
Dublin, Ireland Cross Border Talents Full timeCustomer Onboarding and Success Manager (French-Speaking)We're looking for a Customer Onboarding and Success Manager to join our team based in Dublin, Ireland! If youre a proactive, client-focused professional fluent in French, and ready to help clients achieve success with our products, this could be your perfect role.Location: Remote within Ireland or...
-
Dublin, Ireland Osborne Recruitment Full timeCustomer Success Manager Are you a proactive, customer-focused professional looking for a rewarding role in a dynamic environment? Our client, a leading organisation in the fundraising sector, is seeking a Customer Success Manager to join their team. This is a fantastic opportunity to play a vital role in supporting and growing their fundraising initiatives...
-
Dublin, Ireland Google Ireland Limited Full timeMinimum qualifications: Bachelor's degree or equivalent practical experience. 8 years of sales experience in advertising, marketing, consulting, media, business development, or advertising agencies. Experience leading a sales team or developing sales professionals. Experience building a book of business. Ability to communicate in English and Polish fluently...
-
Senior Partner Success Manager
4 weeks ago
Dublin, Ireland Executive Edge Full timeSenior Partner Success Manager / IT Technology Our client is a very successfully distributor seeking a Senior Partner Success Manager to manage a team of sales account manager and drive the business unit strategy. Salary: €50K base plus €30K bonus and benefits. The Role: As Senior Partner Success Manager, responsibility will be to drive profitable market...
-
Customer Service Advisor
15 hours ago
Dublin, Ireland JS3 Recruitment Ltd Full timeOur client are looking for a positive, friendly and proactive individual to join their new Customer Service team in their new Dublin office. You will be the first point of contact for customers in-person, online and via telephone, assisting with customer queries while maintaining the exceptionally high level of service we provide.The successful candidate...
-
Executive Edge | Senior Partner Success Manager
3 weeks ago
Dublin, Ireland Executive Edge Full timeSenior Partner Success Manager / IT Technology Our client is a very successfully distributor seeking a Senior Partner Success Manager to manage a team of sales account manager and drive the business unit strategy. Salary: €50K base plus €30K bonus and benefits. The Role: As Senior Partner Success Manager, responsibility will be to drive profitable market...
-
Customer Solutions Sales Representative
1 month ago
Dublin, Ireland Sky Full timeCustomer Sales Advisor - Office hours Monday to Friday only! Join Sky Ireland as a Customer Sales Advisor! Start your career in our Dublin contact centre with a starting salary of €30,015, increasing to €32,000 upon successful completion of your probation period. Plus, enjoy the opportunity to earn up to an additional 18% in incentives! At Sky, it's...
-
Customer Service Advisor
3 weeks ago
Dublin, Ireland Sky Full timeJoin Sky as a Customer Service Advisor in our Dublin contact centre earning €30,015 per annum plus bonus and benefits It's our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. Our contact centres have embraced hybrid working which means you can split your time between home and...
-
Customer Support Specialist German
4 weeks ago
Dublin, Ireland Upliftinlife.com Full timeDescription and Requirements Location: onsite in Cork office, Ireland Hours of operation: current shift: 8.00am to 4.30 pm, 5 days a week across the full week (Mon-Sun) but subject to change Salary: 31,500 gross per annum + 1000 gross sign on bonus + performance bonus We offer up to 4 weeks accommodation for candidates relocating from outside of Ireland If...
-
Collections Planner
1 month ago
Dublin, Ireland Hannon Logistics Ltd Full timeJob Title:Collections Planner Department:Transport Operations Reports To:Operations Manager Location:Lusk, Co. Dublin Our Ideal Person Are you well organised and have good attention to detail looking to join a growing, progressive company who has a high level of commitment to customer service. In this role, the successful candidate will need to be constantly...
-
Truck Helper
5 months ago
Dublin, Ireland Thorntons Recycling Full timeThe Truck Helperwill be responsible for: Collecting and emptying bins Learn runs & guide driver on routes Reporting any issues to office Ensuring that each customer issue is dealt with in a polite manner Acting as Banksman to guide the driver when reversing Working as a team Person Specifications - Excellent interpersonal and customer service skills...
-
Loss Prevention Manager
6 months ago
Dublin, Ireland Dunnes Stores Full timeWe are Ireland's largest retailer providing fashion, homewares and food for our loyal customers. We operate 134 stores across Ireland, Northern Ireland, and Spain, as well as a growing online store. Our guiding principle is to deliver excellent quality products at competitive prices and we are constantly developing our product ranges. The primary...
-
Dublin, Ireland St. James Hospital Full timeAbout us: St Jamess Hospital is Irelands largest acute academic teaching hospital and is based in Dublins south inner city. Our fundamental purpose is the delivery of health treatment, care and diagnosis as well as health promotion and preventative services at local, regional and national levels. Our academic partner is Trinity College Dublin. Purpose of the...
-
Site Manager
15 hours ago
Dublin, Ireland Executive Edge Full timeOperations Supervisor / Dublin West Our client is part of a global distributor seeking a Operations Supervisor for their local depot. Key responsibility will be to effectively run the depot operations and contribute to achieving and maximising agreed budgeted EBITDA. The successful management of all operational matters, personnel, health and safety, plant,...
-
Permanent TSB | Customer Experience Advisor
4 weeks ago
Dublin, Ireland Permanent TSB Full timePTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Digital & Direct Customer Experience Advisor, you will work collaboratively with your...
-
Dublin, Ireland Google Ireland Limited Full timeMinimum qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience in new business sales (e.g., business development, sales acquisition, lead generation, outbound sales) and with quota attainment. Preferred qualifications: Experience working with C-level clients to achieve business and marketing goals through a full suite of...
Customer Success Guide
2 months ago
This role is an exciting opportunity to be a Valued team member in the newly created Customer Excellence Group, working from the Regional Success Centre in Dublin, Ireland to drive customer success and platform adoption across EMEA. You’ll work with some of the most important customers, helping them unlock the full potential of our products while contributing to strategic growth initiatives.
Job Description:
As a Customer Success Guide, you will be part of a newly formed Customer Excellence Group, responsible for driving customer success, growth, and adoption within the EMEA region. Operating out of the regional hub, you will serve as the trusted point of contact for customers, helping them achieve their business goals while ensuring they get the most out of our products and services. You'll work on time-bound engagements to accelerate adoption, retention, and expansion, collaborating with internal teams and executive stakeholders.
Key Responsibilities:
- Customer Success Focus: Serve as a customer advocate, onboarding customers understanding their business needs and helping them achieve measurable outcomes.
- Cross-functional Collaboration: Partner with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace.
- Executive Engagement: Manage and nurture relationships to align customer needs with business outcomes and ensure ongoing value realization.
- Best Practices and Enablement: Support customers to attend our workshops on governance, adoption models, internal champions, and platform maturity to accelerate customer success.
- Escalation Management: Quickly resolve escalated customer issues by leveraging resources from across the company and maintaining high levels of customer engagement.
- Outcome-Driven Engagement: Support execute customer success plans with clear goals, timelines, and success metrics, ensuring customers see the value in our solutions.
What You’ll Do:
- Work with a Large Portfolio of EMEA customers, to understand their business drivers, challenges, and desired outcomes.
- Serve as the trusted advisor to your customers, providing prescriptive guidance on how to best leverage our platform to meet their goals.
- Engage in cross-functional partnerships within the regional hub, collaborating with internal teams to deliver seamless customer experiences.
- Facilitate Business Reviews and other strategic sessions, ensuring alignment between customer needs and our solutions.
- Contribute to the Customer Excellence Group's thought leadership by developing case studies, customer success assets, and best practices.
Qualifications
What we need from you:
- Business-related degree preferred.
- 2- 5 years relevant work experience in customer-facing roles such as Business Development, IT Consulting, Customer Success, or Strategic Consulting.
- SaaS experience preferred, with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures.
- Strong emotional intelligence, organizational skills, with a demonstrated ability to prioritize and manage competing tasks.
- Program management experience, passion for customer success and improving workplace productivity through innovative technology solutions.
- Additional language preferred
Not sure if you meet every qualification? We still encourage you to apply We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
