Customer Success Insights Analyst
5 months ago
Position Overview
As a Customer Success Insights Analyst, you will provide analytical expertise to support main strategic and operational initiatives for our Customer Success Organization. Analysts use a range of statistical methods, algorithms, and analysis techniques to advise business leaders on strategy and identify opportunities to improve business processes, customer experiences, and offerings. You will work with business stakeholders to distill your analysis into relevant recommendations.
The team you will join: Customer Success Data & Analytics. As part of the team, you will work on programs that impact our CSO overall, and the functional area that you support.
You will support the Global Renewals organization – working with the leadership team to analyze renewals performance, measuring KPIs, and informing strategies to address retention. You will provide forward-looking assessment of upcoming renewal risk, including the impact of promotions and other offers. You will also analyze the impact of retention plays, including sizing the addressable base, sensitivity analysis and reporting on campaign performance.
You will report to the Manager, of Strategic Planning/Analytics and you will work hybrid/remote in the Barcelona or Dublin office.
Responsibilities
Be an analytics business partner – supporting business stakeholders with in-depth analysis, mining for insights to lead operational improvements. Conduct research from problem definition through execution of analysis. Highlight potential areas of concern for senior management based on your analysis. Assess impact of business strategies and provide clear articulation of analysis to support decision-making for senior management. Complete qualitative and quantitative analyses, including advanced modeling, that translate raw data into insights that can be turned into applicable recommendations and built into reports and dashboards. Be a data subject matter expert for the area of the business you support – understanding dataset structure, data quality, and appropriate analysis use cases. Understand existing data models and identify and document areas for improvement to contribute to the Autodesk data infrastructure.Minimum Qualifications
3+ Years Relevant Work Experience BA / BS in STEM Discipline Familiarity with statistical analysis software (R, SPSS, STATA) Familiarity with BI / Data Visualization tools (E.g. Tableau, Alteryx, Domo, or Einstein) Experience writing SQL queries and working with large datasets Experience supporting Support, Customer Success, Consulting or Renewals organizationsThe Ideal Candidate
You're a true data expert – you can creatively mine multiple different datasets to gain insights and answer business questions You want to understand customer success – you're not just satisfied with building a cool model, you also want to make sure it's relevant in the field You tell compelling stories using data – you weave together a narrative of what is happening in the business based on your analysis You are a business partner – you engage business leaders to determine how to best answer their questions through analysis#LI-FB1
Learn More
About Autodesk
Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package. Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
-
Customer Insights Manager
3 months ago
Dublin, Ireland 0307 eBay Europe Services Ltd Full timeAt eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass,...
-
Customer Success Manager
1 month ago
Dublin, Ireland Login VSI Full timeWelcome to Login VSI, where innovation and growth converge. Login VSI's mission is to provide organizations with the solutions and insights needed to ensure a seamless and reliable digital workspace experience for their end-users. We aim to help businesses optimize the performance, scalability, and predictability of their virtualized desktop and application...
-
Dublin, Ireland Primark Full timeJob Description Because our tomorrow is in your hands. Finance, our way. As ‘Internal Controls Analyst – Analytics and Insights’ you will conduct deep dive investigations and transform Internal Controls data into meaningful reports. In this role, you will...
-
Data Analyst
2 months ago
Dublin, Ireland Openmind Networks Full timeAbout youWho Are You?Are you an experienced Data Analyst, Business Analyst, or Data Scientist looking for your next big opportunity in Ireland? Do you excel at using big data analytics to drive business value and optimise operations? As a Data Analyst at Openmind Networks, you will play a pivotal role in delivering data-driven insights to help customers...
-
Scaled Customer Success Manager
5 months ago
Dublin, Ireland Notion Full timeAbout Us: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft. ...
-
CRM Analyst
1 month ago
Dublin, Ireland Elis Ireland Full timeThe company:Elis is an international textile, hygiene & facilities services business, operating in 30 countries across the globe, delivering a complete textile rental and laundry service. We offer everything from workwear to mats, mops, bed and bath linen, hygiene supplies and pest control services.With plants and distribution hubs across Ireland, Elis...
-
Senior Quantitative Risk Analyst
1 month ago
Dublin, Ireland Allied Irish Bank Full timeRole: Senior Quantitative Analyst, Decision Analytics & Insights Location: Molesworth Street, Dublin This role is being offered on a permanent basis.Do you have 3 years’ experience in a model development, model monitoring or model validation role and a bachelor’s degree in a quantitative analytical discipline (2.1 or higher)?Do you have advanced...
-
CRM Analyst
3 months ago
Dublin, Ireland C&C Group plc Full timeAbout the role The CRM Analyst will be responsible for analysing customer and consumer data or insights, providing insights, and supporting the development and optimization of CRM strategies. This role requires a data-driven individual with a keen eye for detail, strong analytical skills, and a good understanding of CRM systems. The ideal candidate...
-
Customer Success Manager, EMEA
5 months ago
Dublin, Ireland Notion Full timeAbout Us: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft. ...
-
Senior Business Intelligence Analyst
4 weeks ago
Dublin, Ireland Reperio Human Capital Full timeJob Title: Senior BI Analyst Location: Dublin Salary: €(phone number removed)HybridReperio are working with a multi-national company in the sports industry who are seeking a skilled Senior BI Analyst to join their Insights and Data team here in Ireland. The successful candidate will work closely with key stakeholders to understand business needs, gather...
-
eCommerce Analyst
1 month ago
Dublin, Ireland Sysco Ireland Full timeAs the leading foodservice provider across the island of Ireland, Sysco's success is driven by a team of passionate and dedicated individuals who go above and beyond to deliver every day. We deliver the potential of food and drink to our customers. We deliver new thinking, technology and talent to our industry. We deliver opportunities - to ourselves and to...
-
Customer Success Guide
3 weeks ago
Dublin, Ireland ServiceNow Full timeJob DescriptionThis role is an exciting opportunity to be a Valued team member in the newly created Customer Excellence Group, working from the Regional Success Centre in Dublin, Ireland to drive customer success and platform adoption across EMEA. You’ll work with some of the most important customers, helping them unlock the full potential of our products...
-
Quality Assurance Analyst
3 weeks ago
Dublin, Ireland UniJobs Full timeQuality Assurance Analyst Unijobs on behalf of our public sector client have a requirement for a Quality Assurance Analyst to join their team. The duration of the post is initially 6 months with possible extensions thereafter. Working 35 hours per week the successful candidate will be employed as an agency employee and will be paid an hourly rate of €29.87...
-
Commercial Analyst
5 months ago
Dublin, Ireland Apleona HSG Facility Management Full timeAdvert Text Position Title: Commercial Analyst Location : Landscape House Reporting to: Commercial Manager Overall Purpose of the Job The Commercial Analyst will oversee the analytical running of their dedicated contractsacross Ireland, working closely with the wider commercial, finance and operations teams todeliver overall profitability for...
-
Credit Risk Analyst
3 weeks ago
Dublin, Ireland REALTIME recruitment Full timeSAS/Risk Analyst - 3-6 Month Contract Location: Dublin, Ireland Contract Duration: 3 Months Type: Contract Position About the Role We are seeking an experienced SAS/Risk Analyst to join our clients team on a daily rate contract basis. The successful candidate will play a key role in supporting our risk management initiatives and delivering analytical...
-
FP&A Analyst
3 months ago
Dublin, Ireland Artemis Human Capital Full timeWe are thrilled to partner with this rapidly growing SaaS company, which has already achieved remarkable success to date. This pivotal role is crucial as the company navigates its growth trajectory, focusing on enhancing financial forecasting, budgeting, and strategic planning. The ideal candidate will possess strong analytical capabilities, experience with...
-
FP&A Analyst
3 months ago
Dublin, Ireland Artemis Human Capital Full time €65,000We are thrilled to partner with this rapidly growing SaaS company, which has already achieved remarkable success to date. This pivotal role is crucial as the company navigates its growth trajectory, focusing on enhancing financial forecasting, budgeting, and strategic planning. The ideal candidate will possess strong analytical capabilities, experience with...
-
Analyst Commercial Modelling
3 weeks ago
Dublin, Ireland Permanent TSB Full timePTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. The primary purpose of this role is to develop credit strategies for new business lending,...
-
Senior Software Engineer
4 weeks ago
Dublin, Ireland Bounce Insights Full timeJob Title: Full-time Senior Software EngineerLocation: Dublin (Hybrid: 3 days on-site, 2 days remote)Department: EngineeringReports to: Software Engineering ManagerStandard Work Hours: Monday to Friday, 9:00 AM to 6:00 PMCompany Overview: Bounce is a consumer research platform that enables consumer-facing brands to gather authentic consumer data from anyone...
-
People Insights Manager
4 months ago
Dublin, Ireland Flutter UK & Ireland Full timePeople Insights Manager Your team We are seeking a proactive People Insights Manager to join our People Team on a reduced hours basis (3 days per week). This role will be crucial for transforming People data into actionable insights that support strategic decisions and embrace our core values (Change the Game, Win Together, Free to be Me and Customer...