Technical Success Manager

5 months ago


Dublin, Ireland New Relic, Inc. Full time
Technical Success Manager Technical Success Manager Technical Account Manager I Req ID FY|S&M|#3 Location(s) Dublin, Ireland; Your opportunity The Technical Success Manager (TSM) will be responsible for the technical relationship with our largest enterprise customers, acting as their technical champion with accountability to drive customer adoption and value realization with our platform. You will be explicitly driving consumption through the usage of our platform. This role involves close collaboration with Account Executives to articulate and demonstrate the technical benefits of New Relic’s solutions, ensuring customers understand the value and efficiency our platform brings to their operations. As a TSM, you will lead the customer journey, taking the customer from onboarding adoption to value realization and beyond, ensuring a high level of customer satisfaction. 
What you'll do Guiding Customer to Initial Committed Consumption: Work alongside customers during the onboarding process, understanding their needs and guiding them through onboarding best practices. Monitor adoption and address any hurdles to ensure prompt achievement of committed usage levels. Through value-based activities, TSMs will plan and proactively drive consumption and usage across our customer accounts. Their actions will improve customer experience with the New Relic platform, increasing adoption and consumption.  Owning User Success through Training and Enablement: Lead personalized training sessions and create resources like documentation, videos, and articles to empower users to fully leverage New Relic solutions. Promote a culture of continuous learning and development. Managing Mutual Activity Plan Milestones: Designs and executes Mutual Activity Plans tied to Value/Outcomes. Set and oversee clear project milestones, adjust plans as necessary, celebrate customer achievements and moments of value, and address deviations in a timely manner. Providing Customer Business Review Inputs: Utilize insights from customer interactions and data analytics to contribute valuable information for business reviews and identify successes, challenges, and growth opportunities. Maintaining Committed Consumption Levels: Engage proactively with customers to mitigate churn risks, demonstrating ongoing value and addressing concerns promptly. Owning Technical Relationships: Build strong connections with technical stakeholders, understand their challenges and goals, and advocate for them within New Relic. Facilitating Ongoing User Training: Keep users informed about new features and enhancements and provide refresher training to ensure continued proficiency and satisfaction. Supporting Business Case Development for New Opportunities: Work with sales to identify and develop expansion opportunities, using success stories and ROI evidence to support business cases Supporting Measuring and Communicating Value to Technical Stakeholders: Work closely with technical decision-makers. Quantify the impact of New Relic's solutions on their business. Provide regular reports and dashboards showcasing value metrics. This role requires

BS or equivalent in Computer Science or Computer Engineering plus demonstrated experience as Principal Technical Support, Solutions Engineering, or Technical Account Management for a SaaS enterprise software company

Certified or equivalent experience in Cloud technology (AWS, Azure, or Google Cloud Platform)

Deep understanding working with containerized applications (K8) 

Proven experience with Java or another programming language (javascript, Python, Ruby, Go) 

Experience with supporting SaaS products focused on Observability (New Relic, Dynatrace, DataDog, Sumo)

Excellent English verbal and written communications

Experienced with orientation and excellent interpersonal skills

Excellent analytical and problem solving skills

Mastery at mapping technical solutions to meet customer business needs.

Proven ability to cultivate relationships and becoming a trusted advisor

Excellent client management skills, bias for action, taking accountability, a validated ability to perform hands on technical work, and ability to lead projects and global teams.

Bonus points if you have Experience with Software Application requirement gathering, design, and product development Experience with Continuous Deployment and Deliver tools; Chef, Puppet, Ansible Experience with Continuous integration tools: CI Server, VCS, Artifactory, Jenkins, And, Hudson, Maven, Chef, Docker, Gradle, NPM An uncompromising desire to learn Experience with customer success and sales frameworks (medpic, meddipicc)

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

New Relic currently has offices in Germany, Ireland, Spain, and the United Kingdom, and based on business needs may approve work in Belgium, France, Italy, The Netherlands, Switzerland, UAE, and other locations throughout the region. Some of our opportunities are limited to specific hiring locations. Talk with your recruiter about your goals.

Our hiring process

Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at

#LI-KM1 This field has no functionality and it was added so that we could display the separator above

  • Dublin, Ireland New Relic, Inc. Full time

    Senior Technical Success Manager Senior Technical Success Manager Senior Technical Account Manager Req ID FY|S&M|#7 Location(s) Dublin, Ireland; Your opportunity The Technical Success Manager (TSM) will be responsible for the technical relationship with our largest enterprise customers, acting as their technical champion with accountability to drive...


  • Dublin, Ireland Login VSI Full time

    Welcome to Login VSI, where innovation and growth converge. Login VSI's mission is to provide organizations with the solutions and insights needed to ensure a seamless and reliable digital workspace experience for their end-users. We aim to help businesses optimize the performance, scalability, and predictability of their virtualized desktop and application...


  • Dublin, Ireland MongoDB Full time

    MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...

  • Technical Manager

    1 month ago


    Dublin, Ireland Excis Compliance ltd Full time

    Are you a seasoned technical leader ready to make a significant impact on innovation in the healthcare industry?Excis is seeking a dynamic Technical Manager to join our team. As a key member of our engineering team, you will play a pivotal role in driving the development and implementation of cutting-edge technical solutions for a leading healthcare...

  • Technical Manager

    1 month ago


    Dublin, Ireland Excis Compliance ltd Full time

    Job DescriptionAre you a seasoned technical leader ready to make a significant impact on innovation in the healthcare industry?Excis is seeking a dynamic Technical Manager to join our team. As a key member of our engineering team, you will play a pivotal role in driving the development and implementation of cutting-edge technical solutions for a leading...


  • Dublin, Ireland Landa Corporation Full time

    Landa is seeking an experienced Account Success Manager to drive press performance in a specific customer’s production workflow to ensure customer success in Ireland.In this role, you will be responsible for customer productivity and will work closely with other functions to drive faster and better outcomes for the customer. Responsibilities: Work closely...


  • Dublin, Ireland Taylor Higson Full time

    Account Success Manager – Digital Print Open DOE + Company Car, Mobile, Health InsuranceDublin   Do you have an excellent technical understanding of digital print production? Due to growth, our client is seeking an experienced Account Success Manager to drive press performance in a specific customers production workflow. You will be responsible for...


  • Dublin, Ireland Elwood Roberts Full time

    Job: Technical Delivery Manager Location: Dublin, Ireland Working arrangement: Hybrid (3 days onsite) Type: Permanent Salary: TBC We are looking for a talented and dedicated person to help transform the financial services landscape with our innovative digital solutions. Our customers technology is helping transform a complex banking issue with an easy SAAS...


  • Dublin, Ireland Lincoln Recruitment Full time

    Role Overview: Do you have experience in the delivery and maintenance of critical hard services in pharmaceutical plants, data centres, and large commercial buildings? Here youll manage day-to-day technical services for the facility, leading the technical team and subcontractors. Youll ensure compliance with safety regulations, manage budgets, and provide...


  • Dublin 8, Ireland ST Engineering Full time

    Title: Assistant Technical Manager Job ID: Location: Digital Hub, SG Description: ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than countries. The Group uses technology and innovation to solve real-world problems and improve...


  • Dublin, Ireland Notion Full time

    About Us: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft. ...


  • Dublin, Ireland Notion Full time

    About Us: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft. ...


  • Dublin 1, Ireland Workday Limited Full time

    About the Role Our team promotes with ‘Employees’ being the first of them! This is why we: offer remote working schedules aligned to our 'Flex' model empower you to follow your desired career path & achieve professional and personal goals encourage work-life balance and wellbeing; are proud to champion equal opportunities for...


  • Dublin 1, Ireland Workday, Inc. Full time

    About the Role Workday Support is looking for a dedicated, and determined leader for our Technical Account Management team for EMEA. This person will focus on leading a team of technical and dedicated individuals (TAMs) supporting customers across all different segments and industries. This role requires shown leadership experience, excellent...


  • Dublin, Ireland Travelport Full time

    Travelport is a place of opportunity. It’s our incredible team that makes our company great – our people drive our winning culture.  What’s Travelport? Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and...


  • Dublin, Ireland Dunnes Stores Full time

    Food Technical Manager Dunnes Stores is Ireland's largest and leading retailer positioned at the cutting edge of food and fashion retailing. We have over 136 stores throughout Ireland, Northern Ireland and Spain, and are developing our service and product offer all the time. We are expanding our private label ranges to further enhance our reputation for...


  • Dublin, Ireland Cubic Telecom Full time

    The Company Founded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help vehicle and IoT device manufacturers manage and grow revenue streams. Fast paced, smart, ambitious, and continually seeking new, ideas. That’s us, is it you? At Cubic you will find an environment filled...


  • Dublin, Ireland myGwork Full time

    This job is with Microsoft, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Overview This role is for the Small,...


  • Dublin, Ireland Manpower Ireland Full time

    Technical Product Manager ManpowerGroup Ireland have an exciting new opportunity with our client SAP! This is a 6-month contract role with the possibility to extend to 12 months employed with ManpowerGroup Ireland. This position is a hybrid role based in Dublin.We are seeking a highly motivated Product Manager to lead the next phase of development for an...


  • Dublin, Ireland Cubic Telecom Full time

    The CompanyFounded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help vehicle and IoT device manufacturers manage and grow revenue streams. Fast paced, smart, ambitious, and continually seeking new, ideas. That’s us, is it you? At Cubic you will find an environment filled with...