Account Success Manager

3 months ago

Dublin, Ireland Landa Corporation Full time

Landa is seeking an experienced Account Success Manager to drive press performance in a specific customer’s production workflow to ensure customer success in Ireland.

In this role, you will be responsible for customer productivity and will work closely with other functions to drive faster and better outcomes for the customer. 



Responsibilities:
  • Work closely with Landa customers to improve the overall utilization of a Landa Nanographic Press – ensuring customer satisfaction and success.
  • Work with the customer to assist in the selection of work and production best suited to the press to build the volume of pages produced - ensure the Landa promise by delivering the value proposition (applications, quality and productivity)
  • Guide the customer as they ramp up the new press, and develop its use throughout the PLC.
  • Be Landa's focal point in front of the customer: build trust with the customer and provide transparency on project progress. 
  • Work closely with the Landa field service engineer and with Landa’s global service operation. Facilitate clear and accurate communication to achieve faster and better customer outcomes.
  • Support with pre-sales activities in the region, such as demonstrations and sample handling


Attributes:
  • Availability to work flexible hours, with the ability to travel 60%-70% of the time to customers' sites (including overnight trips)
  • Ability to work under remote supervision and perform well under pressure
  • Excellent interpersonal skills, working with global customers and colleagues
  • "Can do" approach using established technical policies and procedures to effectively handle customer issues
  • Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products
  • Self-motivated and able to work in a dynamic workplace
  • Clear and effective English communication skills

  • Experience with E2E printing production environment, with an in-depth understanding of the production floor
  • Detailed knowledge of customer applications
  • Experience in project management
  • Capability to work in a complex environment with multiple external and internal stakeholders (customer, service, business) - Ability to work in a governance model with various functions to achieve success
  • Excellent interpersonal, communication and presentation skills
  • Capability to build a long-term relationship with the customer

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