Dermalogica, Business Account Manager, Full Time, Permanent
4 months ago
GET TO KNOW US
We are the number 1 professional skincare brand globally and we are passionate about bringing everyone skin confidence. At Dermalogica we are on a mission to change and revolutionise this industry. The way we do this is by our 3 pillars which form our brand DNA. Education, Personalisation, and Human Touch. Do you dream of being part of this industry changing movement? If so, we are looking for inspirational top talent to be part of something special.
KNOW THE ROLE
As a Business Account Manager, you will take your customer through a journey, this will include advising, listening, and connecting with them throughout every touch point. We want to Wow our customers with a personalized experience and enable our customers to fall in love with their skin care journey.As well as performing our treatments, every service must be set up as a skin care programme comprising both treatment and homecare to achieve goals. You will create a partnership by sharing your treatment plan with your customer, educate and link recommended homecare throughout.You will drive retail growth month on month through motivating and supporting the team, thinking outside the box with new inspiring event ideas & exceed all location targets & KPIs.You will drive events in store with both on counter activity & masterclasses ensuring all events are fully booked.You will be a role model and perform all services regularly to the highest standard. By assisting the District Sales & education Manager & Retail Training Manager with on counter training relating to new innovations, you will ensure that your team have the expertise to help them excel.You must feel comfortable working on your own as this a 1 person counterYou follow the grooming standards to ensure that you are living and breathing Dermalogica every day. You follow the grooming standards to ensure that you are living and breathing Dermalogica every day.Benefits
Private Health Care with Vitality and MedicashLife insurance with Legal and General which includes – Virtual GP with Health365, wellbeing and counselling and Financial Protection. A 5% pension contribution from the company as well as access to a pension’s advisor.Your Birthday off work5 paid sick days per year£70 monthly product allocationAccess to new product innovation before they hit the shelves so that you can experience the products first-hand30% off other Unilever Prestige Brands such as Hourglass, Living Proof, Ren, Murad and Kate SomervilleAccess to Unilever Discounts, an online shopping website discounts on multiple high street brandsThe opportunity for growth and progression, we really invest in your personal development through our Learning and development platforms.Treats in the office such as our Free Ice Cream Fridge and regular complimentary skin treatments
KNOW WHAT WE'RE LOOKING FOR
You will already have the education that Dermalogica can then build on and develop further. This will be in the form of an equivalent Level 3 in Beauty Therapy with Facial Electricals. This is an absolute ESSENTIAL so that we can ensure that the standards of our therapists are consistent.Level 4 Beauty Therapy qualification, which must include Microneedling and Chemical Peels. If you do not hold the Level 4 qualification, then Dermalogica will fund this as part of your development, as it will be a fundamental part of the role. This training is worth £3,200.You will have at least 2-year management experience, ideally within a retail environment.You will be an outgoing, creative thinker who can create theatre at the counter to really inspire and draw our customers to us. You will have a passion for skin health like no other brand has ever seen. You will use this passion to inspire others.**Please note that candidates must have finished their NVQ 3 or 4 Beauty Therapy qualification, or equivalent at the time of application and must be able to provide a certificate at interview.
At Dermalogica, we are committed to achieving success and fostering respect through excellent education, innovative products, and outstanding human connection. We actively promote equal opportunities, reject discrimination, and value diverse perspectives. Join us in creating a workplace that reflects our dedication to excellence and innovation, where everyone, regardless of background, feels valued and empowered to contribute their unique talents. We welcome applicants from all walks of life to be part of our journey toward success and meaningful human connections.
KNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
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