Department Manager, Full Time, Permanent
2 months ago
GET TO KNOW US
At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
KNOW THE ROLE
Brown Thomas Arnotts are delighted to announce this unique and exciting opportunity for an experienced Department Manager to join our team in our Arnotts Department Store. This Manager will be an integral part of the team in delivering an unrivalled customer experience in a luxury landmark location housing the world’s most desirable brands. You will be joining a world of style and opportunity. Powered by a warm human spirit and dedicated teamwork. We’re always challenging ourselves to make every experience more special and unique for our customers and our people.
The role will be pivotal to managing the day to day activities of the Department in order to provide the highest level of customer service. Responsibilities include:
SALES
Communicate Daily/ Weekly Sales targets to the relevant teams and departments.To monitor department product lines, and propose actions to Senior Management.Support with communicating and implementing sales strategies.CUSTOMER SERVICE
Ensure extraordinary Customer Service is delivered at all times achieving store NPS (Net Promoter Score) targets. Support the management team with the coordination and implementation of all customer related events and in store promotions.Support and coach team members with customer queries / returns where necessary.Create awareness of additional services and ensure that they are offered to customers e.g. Personal Shopping and Brown Thomas Loyalty CardTo ensure that all team members have a full working knowledge of the companies CRM programme and are compliant in its use.PEOPLE
Participate and support with delivering team briefs.Ensure team members are adequately upskilled and inducted into their relevant areas, i.e. Team Member Buddy Programme.Provide a forum for team members to discuss issues and problems relating to the department and to brain storm solutions.Support Department Manager in the completion of daily floor planners to provide for the smooth running of each area.Ensure all team members are dressed appropriately for business each day, complying with the company dress / grooming guidelines.Be aware and observe all Company policies and procedures (see Company handbook & policies and procedures on the system).Actively live and embed the Brown Thomas Arnotts Group Values with each team on a regular basis.Recognise and coach good performers with positive reinforcement for continued performance and coach poor performers outlining the expected levels of performance and behaviour.Delegate tasks and assign responsibilities ensuring follow up.MERCHANDISING
Ensure department housekeeping standards are maintained on a daily basis using standards checklist.Ensure stockrooms are laid out in an orderly, disciplined and commercial fashion and kept neat and tidy at all times.Ensure all merchandise is checked, priced and stocked properly.Be aware of all store promotional activities, including window displays, advertising etc.Ensure all promotional material/ticketing is ordered and in place on time and in keeping with company standards.Ensure regular feedback is given to senior management on customer reactions to merchandise.SYSTEMS
Ensure all paperwork in relation to point of sale and merchandise e.g. mark-downs, RTV’s and transfers are completed on timeTo ensure stocktaking is organised and prepared on time and in accordance with company procedures Control costs in relation to House Stationery, Lighting and HeatingSECURITY
To ensure you and your team comply with all security proceduresTake necessary measures to ensure shrinkage levels are kept within the targets set for your department and to liaise with Security as required to reduce risksFollow correct EPOS procedures and take the necessary steps to deal with any discrepanciesCreate an awareness that it is every team member’s responsibility to protect the company assets, fixtures and fittingsTo have a full understanding of the ‘Know your Limits’ Campaign and to regularly refresh your teams on the content.Shows / Product Launches and Charity EventsGENERAL
Assist with any other duties required by Store ManagementMaintain a good working relationship with colleagues in store & Head Office.To represent the Company’s interests with all internal and external interactions.Observe confidentiality in respect of Company activities. Achieve the companies audit compliance targeted pass rate for your departmentKNOW WHAT'S IN IT FOR YOU
We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.
As a Brown Thomas Arnotts team member, you will benefit from:
Competitive SalaryContributory Pension SchemeCompetitive annual leave entitlementTeam Member discount across the world’s most iconic brandsRecognition Days for Volunteering & WellbeingWellbeing InitiativesExtensive Learning & Development OfferingsLeading Talent ProgrammesFlexible Working ModelAdditional BenefitsKNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership of the Travelling community.
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