Divisional Manager, Full Time, Permanent
4 weeks ago
GET TO KNOW US
At Brown Thomas Arnotts, our vision is to Reinvent Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experiences to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
KNOW THE ROLE
Leadership of Own Buy and Concession Teams: Provide strategic direction and leadership to the own buy and concession teams, fostering a culture of excellence, collaboration, and continuous improvement. Ensure high team morale, effective performance management, and development through tailored coaching, mentorship, and support.Onboarding and Integration: Oversee the seamless integration and performance of all new team members and their mentors, ensuring they are equipped to excel in their roles. Drive a structured onboarding process that aligns with departmental goals and fosters long-term success.Elevating Standards and Benchmarks: Continuously elevate departmental benchmarks and operational standards by implementing innovative development programs, advanced coaching techniques, and rigorous performance management. Sales Performance and Opportunity Maximisation: Closely monitor division sales (including own buy and concession), identifying emerging opportunities and potential risks. Implement targeted strategies to maximise revenue and achieve business objectives.Concession Business Optimisation: Regularly review and assess concession business performance, establishing ambitious improvement targets and addressing any challenges promptly. Collaborate with concession partners, including Area Managers to drive growth and enhance profitability.Sales Target Achievement: Inspire and lead your team to consistently exceed sales targets through advanced product knowledge, effective link selling, superior after-sales service, and comprehensive awareness of all store services. Cultivate a sales-driven culture that prioritises customer satisfaction and loyalty.Market Intelligence and Feedback: Actively evaluate customer feedback via the business’ internal system and market trends. Provide insightful recommendations to Department Managers to refine strategies, improve the customer experience, and stay ahead of industry trends.Strategic Planning: Lead forward planning for key initiatives such as deliveries, events, and seasonal transitions, ensuring that the department is always prepared and optimally positioned to capitalize on market opportunities.Competitive Analysis: Conduct thorough price checks and competitive analysis, utilising insights to make strategic improvements that enhance the divisions’ competitive edge and value proposition.Product Knowledge Mastery: Ensure that the team is thoroughly trained in product knowledge, empowering them to deliver exceptional service and expertise to customers.Operational Excellence: Lead cross-functional operational teams, including Stockroom, Cash Office, and Administration, to drive the business forward with innovative and efficient processes. Continuously refine operations to support in-store and online fulfilment, optimising productivity and KPI achievement. Oversee project management initiatives to test and implement new operational processes that support the store’s growing scale.Online Fulfilment Leadership: Take accountability for the leadership and performance of the online fulfilment team, ensuring that planning, team management, and KPI adherence are aligned with the store's broader business goals. Customer Experience Optimisation: Minimise customer lost opportunities by developing and implementing clear, well-documented processes and systems that are effectively communicated to all stakeholders. Ensure seamless execution across all steps of the customer journey.Innovation and Change Leadership: Champion innovation and drive transformative change across the department, continually seeking out and implementing the best models for team structure, service delivery, store environment, and profitability.KNOW WHAT WE'RE LOOKING FOR
Passion for Fashion and Luxury Retail: A deep passion for the fashion industry, coupled with a nuanced understanding of luxury retail planning and execution.Advanced Coaching and Leadership: Exceptional coaching and leadership skills, with a proven ability to elevate both individual and team performance in a dynamic retail environment.Analytical Acumen: Strong analytical and numeracy skills, with the ability to distil complex reports into clear, actionable insights for a wide range of stakeholders.Exceptional Communication and Influence: Excellent communication, negotiation, and influencing skills, with the ability to inspire and align teams toward common goals.Service-Oriented Mind-set: A customer-centric approach, with the ability to thrive under pressure and meet tight deadlines while maintaining the highest standards of service.Organisational Excellence: Highly organised with the capacity to manage multiple projects simultaneously, ensuring timely and effective execution.Innovative Thinking: A forward-thinking mind-set, constantly on the lookout for opportunities to enhance the store’s reputation, brand distinctiveness, and market position through innovation and best practices in retail.KNOW WHAT'S IN IT FOR YOU
We are committed to empowering every team member to craft a purposeful career that fosters both professional growth and personal fulfilment. Our belief is to create a work environment together that is inclusive, diverse, and equitable; and where everyone is valued for their unique contributions. We are proud to have been awarded the prestigious Investors in Diversity Gold, the highest – and rarest - accreditation from the Irish Centre for Diversity.
As a Brown Thomas Arnotts team member, you will benefit from:
Attractive Compensation PackageProgressive People-Centric PoliciesGenerous Contributory Pension SchemeCompetitive Annual Leave AllowanceExclusive Discounts on the World’s Most Iconic BrandsDedicated Recognition Days for Volunteering and WellbeingComprehensive Wellbeing InitiativesContinuous Professional Development OpportunitiesLeading Talent Development ProgrammesFlexible and Adaptive Working ModelA Suite of Additional Premium BenefitsKNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable and exciting destinations, where people socialise, discover, learn and are inspired by our team and products.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.
We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work.
#BTACareers
-
NARS, Business Manager, Full Time, Permanent
2 months ago
Dublin 1, Ireland Brown Thomas Full timeGET TO KNOW USSophisticated, witty and effortlessly chic, NARS embraces individuality, providing the vivid colour and luxurious texture needed to express personal visions of beauty.Created in 1994 by the iconoclastic makeup artist François Nars, the brand has become a modern cult classic, synonymous with artistry, exquisite design, richly adventurous colour...
-
Department Manager, Full Time, Permanent
3 weeks ago
Dublin 1, Ireland Brown Thomas Full timeGET TO KNOW USAt Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical...
-
Kipling, Supervisor, Full Time, Permanent
3 weeks ago
Dublin 1, Ireland Brown Thomas Full timeGET TO KNOW USWe’re looking for an enthusiastic and reliable sales associate to join our Kipling Concession store in Arnotts Today Kipling’s well-known bags and accessories are available around the world in over 80 countries. We are on a mission, to live a vibrant and colourful life – to go places you never been before. We lighten your step, powering...
-
Dublin 1, Ireland Brown Thomas Full timeGET TO KNOW USAt Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical...
-
Divisional Marketing Manager
4 weeks ago
Dublin, Dublin City, Ireland The Access Group Full time```html The role requires candidates to be based in Germany and to speak German fluently. We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important...
-
LYNOTT, Counter Manager, Full Time, Permanent
2 months ago
Dublin 1, Ireland Brown Thomas Full timeGET TO KNOW USJoin a fun and dynamic team with highly competitive salary, generous bonus initiatives other excellent benefits! As we continue to grow, we also continue to invest in our talent. We're looking for people who share our values and can help us bring our ambitions to life. KNOW THE ROLEAre you a dynamic and experienced manager with a passion for...
-
Team Lead, Full Time, Permanent
4 weeks ago
Dublin 1, Ireland Brown Thomas Full timeGET TO KNOW USAt Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical...
-
Dublin 1, Ireland Brown Thomas Full timeGET TO KNOW USJo Malone London in Arnotts Dublins are currently looking for an Assistant Counter Manager to join their team on a full-time permanent basis.At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key.In this role you will...
-
Dublin 1, Ireland Brown Thomas Full timeGET TO KNOW USWe have an unswerving reputation and legacy for quality and craftsmanship at its foundation, British brand Russell & Bromley has heralded its renewed contemporary fashion aspiration and focus within recent seasons evolving into a more dynamic style authority. Luxurious breadth and diversity are demonstrated across covetable ranges with...
-
Rodd & Gunn, Brand Manager, Full Time, Permanent
2 months ago
Dublin 1, Ireland Brown Thomas Full timeGET TO KNOW USAt Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical...
-
Dublin 1, Ireland Brown Thomas Full timeGET TO KNOW USAt Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical...
-
Dublin 1, Ireland Brown Thomas Full timeGET TO KNOW USElizabeth Arden is among the world’s most prestigious skincare, make-up and fragrance brands. There is now an opportunity for an exceptional sales focused manager to join our team. KNOW THE ROLEElizabeth Arden in our Arnotts Department store are currently looking for a Beauty Consultant to join their team on a full-time basis (37.5hrs over 5...
-
Russell & Bromley, Supervisor, Full Time, Permanent
2 months ago
Dublin 1, Ireland Brown Thomas Full timeGET TO KNOW USWe have an unswerving reputation and legacy for quality and craftsmanship at its foundation, British brand Russell & Bromley has heralded its renewed contemporary fashion aspiration and focus within recent seasons evolving into a more dynamic style authority. Luxurious breadth and diversity are demonstrated across covetable ranges with...
-
Dublin 1, Ireland Brown Thomas Full timeGET TO KNOW USAt Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical...
-
Cartier, Fragrance Consultant, Full Time, Permanent
2 months ago
Dublin 1, Ireland Brown Thomas Full timeGET TO KNOW USAt Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical...
-
Linens, Sales Consultant, Full Time, Permanent
2 weeks ago
Dublin 1, Ireland Brown Thomas Full timeGET TO KNOW USAt Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical...
-
Christy , Sales Consultant, Full Time, Permanent
1 month ago
Dublin 1, Ireland Brown Thomas Full timeGET TO KNOW USAbout ChristyWelcome to our world Proud creators of beautiful home textiles since 1850, Christy is an unmistakably British brand, born in Manchester. Passionate about our collections past and present, we honour our rich heritage and innovative spirit. Through meticulous attention to detail that runs through every thread, we make it our mission...
-
Dublin 1, Ireland Brown Thomas Full timeGET TO KNOW USWith a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues.Founded in 1968 and acquired by PVH Corp. in 2003, Calvin Klein is a global...
-
Dublin 1, Ireland Brown Thomas Full timeGET TO KNOW USWe are the number 1 professional skincare brand globally and we are passionate about bringing everyone skin confidence. At Dermalogica we are on a mission to change and revolutionise this industry. The way we do this is by our 3 pillars which form our brand DNA. Education, Personalisation, and Human Touch. Do you dream of being part of this...
-
53 Degrees, North, Manager, Full Time, Permanent
2 months ago
Dublin 1, Ireland Brown Thomas Full timeGET TO KNOW USAt 53 Degrees North, We are passionate about providing outdoor enthusiasts with top quality gear and equipment to make their adventures truly memorable. Whether you're an avid hiker, a seasonal camper, a passionate angler, or simply love exploring the great outdoors, we have everything you need to fuel your passion and enhance your outdoor...
