Clerical Officer Grade III

Found in: beBee S IE - 4 weeks ago


County Laois, Ireland Cpl Remote Work Freelance Full time

Grade III Clerical Officer

Location - Portlaoise

Job Specification & Terms and Conditions

Job Title and Grade Grade III Clerical Officer

Principal Duties and Responsibilities

In line with employer policies, procedures and best practice standards the Clerical Officer will:

Administration

⢠Provide office support, answer queries and provide a reception / telephone service

⢠Keep themselves appraised of the relevant documentation / procedures as relevant

⢠Manage data - including maintaining, correcting, collating, interrogating, validating and processing data

⢠Maintain accurate up to date records filing systems and records (computerised / paper copy)

⢠Assist in and / or prepare reports as necessary

⢠Provide required information and support to Service Managers and teams, team members, clients, patients, members of

the public etc.

⢠Action all communications in a timely manner

⢠Undertake any other administrative support and assignments as directed

⢠Represent the service in a positive manner

Customer Service

⢠Make phone calls to and take phone calls from members of the public

⢠Use email as a form of communication when required

⢠Promote and maintain a customer focused environment

⢠Ensure that service users are treated with dignity and respect

⢠Act on feedback from service users / customers and report same to Line Manager

The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him / her from time to time and to contribute to the development of the post while in office.  

Should the role be of interest to you please apply in with your current CV


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