Clerical Officer Grade III
Found in: beBee S IE - 4 weeks ago
Grade III Clerical Officer
Location - Portlaoise
Job Specification & Terms and Conditions
Job Title and Grade Grade III Clerical Officer
Principal Duties and Responsibilities
In line with employer policies, procedures and best practice standards the Clerical Officer will:
Administration
⢠Provide office support, answer queries and provide a reception / telephone service
⢠Keep themselves appraised of the relevant documentation / procedures as relevant
⢠Manage data - including maintaining, correcting, collating, interrogating, validating and processing data
⢠Maintain accurate up to date records filing systems and records (computerised / paper copy)
⢠Assist in and / or prepare reports as necessary
⢠Provide required information and support to Service Managers and teams, team members, clients, patients, members of
the public etc.
⢠Action all communications in a timely manner
⢠Undertake any other administrative support and assignments as directed
⢠Represent the service in a positive manner
Customer Service
⢠Make phone calls to and take phone calls from members of the public
⢠Use email as a form of communication when required
⢠Promote and maintain a customer focused environment
⢠Ensure that service users are treated with dignity and respect
⢠Act on feedback from service users / customers and report same to Line Manager
The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him / her from time to time and to contribute to the development of the post while in office. Â
Should the role be of interest to you please apply in with your current CV
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