French Technical Support Associate

2 months ago

County Galway, Ireland Cpl Full time

Technical Support Associate â French 

Overview

My client is multinational medical devices and health care company based in Galway, Ireland, they are hiring for an English and French speaking Technical Support Associate. The successful candidate will report to the EME/APAC Technical Support Team Lead in a fast-paced department Technical Support division.


Primary Responsibilities and Duties

  • Receive inbound Customer calls and email communications and address in a professional and friendly manner
  • Review, prioritize and manage group mailboxes to ensure all inquiries and complaints are actioned
  • Provide first level support in troubleshooting customer complaints across the designated product range by analysing customer problems and asking the appropriate questions to support resolution
  • Document complaints and inquiries using the appropriate guidelines and procedures to ensure completeness and accuracy of the records
  • Communicate complaint investigation conclusions to customers through written reports and phone conversations
  • Resolve and address any complaints or inquiries within the target timelines described within the key performance indicators for individuals, the team and the company
  • Continually evaluate and identify opportunities to drive process improvements that positively impact team performance and customer experience
  • Develop and maintain areas of expertise in product specialties required for role; sharing and expanding knowledge within the Technical Support team
  • Execute applicable Quality System processes
  • Maintain ability to comply with business continuity plan (i.e. Work remotely if required)
  • Other duties as assigned
  • Assume responsibility and accountability for daily tasks and highlights any risk to Technical Support Team Lead/Supervisor.
  • Support customers in different market time zones as required for the position.



Requirements

·       Minimum Qualifications: 3rd Level Certificate, Diploma or Degree in relevant discipline i.e. but not limited to Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, Engineering discipline. This is desirable, not essential â Call centre and admin experience will also be accepted

·       Fluent English is essential for this role.

  • Desirable - The individual will have a minimum of 1-year experience working in a medical/clinical environment or in customer facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints.
  • Demonstrates the application of problem-solving methodologies, detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues.

·       Demonstrates an understanding of the requirements of technical writing.

·       Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook

·       Strong written and verbal communication skills

·       The role is office based but a degree of flexibility is required.

·       Ability to take ownership, organise workload and change priorities quickly

·       Assume responsibility and Accountability for daily tasks and highlights any risk to Team lead.  


If interested, please forward your most updated CV to sean.keating@cpl.ie

#LI-SK3

#CplSeanKeating

  • Customer Support Associate – French/Spanish Speaking

    2 months ago

    Galway, Ireland Manpower Ireland Full time

    Customer Interaction - Support Associate - French/Spanish/English Speaking Hosted by Manpower ManpowerGroup Ireland have an exciting new opportunity with our client SAP! This is a 12-month contract role based in Galway. A hybrid work model is in place, and you will be employed by the ManpowerGroup. Please read below for more information on SAP company and...

  • Technical Support Associate

    2 days ago

    Galway, Ireland Abbott Full time

    About Abbott Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160...

  • HR Support II

    3 weeks ago

    Galway, Ireland Medtronic Vascular Galway UC Full time

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Medtronic At Medtronic, we value what makes you unique. Be part of a company that thinks...

  • Technical Support Associate

    3 months ago

    Galway, Ireland Abbott Full time

    About Abbott Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160...

  • Customer Support Specialist

    4 months ago

    Galway, Ireland Diligent Full time

    About UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.At Diligent, you are...

  • Technical Support Specialist

    1 month ago

    Galway, Ireland Abbott Full time

    About Abbott Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160...

  • Head of Technical Support

    1 day ago

    Galway, Ireland David Kennedy Recruitment Full time

    David Kennedy Recruitment is working with an award winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team.Position: Head of Technical Support Location: Remote/ GMT +4 timezone (+- 1 HR)Employment type: Full-time Remuneration: Base salaryDUTIES AND RESPONSIBILITIES:Design and implement a...

  • Education Sales Representative

    6 months ago

    Galway, Ireland MathWorks Full time

    Job Summary Job: 33892-SOD Location: Department: Why you’ll be excited by this role… It is almost unimaginable to think of a technology that has not been influenced, impacted and in many cases made...

  • Production Support Engineer

    7 months ago

    Galway, Ireland Chipright Full time

    Production Support Engineer Installation, upgrade, calibration and maintenance of our client's systems according to quality standardsTroubleshooting, diagnose and repair of systems.Integration of systems and services into customer’s environmentInstall, adapt and configure systems software (e.g. Operating System, Tester Software, tools, etc.) according to...

  • Retail associate

    2 months ago

    Galway, Ireland TJX Companies, Inc. Full time

     From designers straight off the runway to statement jewellery, we have an ever-changing product range that means the whole store experience is less about shopping, and more about the thrill of the find. It’s about the exciting surprises that make the everyday a little more fun and it’s the same working here. Our work environment is ever-evolving –...

  • Retail associate

    1 day ago

    Galway, Ireland TJX Companies, Inc. Full time

     From designers straight off the runway to statement jewellery, we have an ever-changing product range that means the whole store experience is less about shopping, and more about the thrill of the find. It’s about the exciting surprises that make the everyday a little more fun and it’s the same working here. Our work environment is ever-evolving –...

  • Associate Project Manager

    4 weeks ago

    Galway, Ireland Boston Scientific Full time

    At Boston Scientific Galway, we are dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world.We work collaboratively to solve healthcare’s toughest problems by developing solutions that matter most to those suffering from debilitating and life-threatening conditions and to the healthcare...

  • SAP Partner Support iXp Intern

    5 months ago

    Galway, Ireland SAP Full time

    What you’ll do : Position Title: SAP Partner Support iXp Intern  Location: Galway Start date: June – September 2024 In this role, you’ll: You will play a key role in the Partner Services Hub. The role involves: Developing a clear understanding of what an SAP Partner is and an awareness of the tools and resources available to SAP...

  • Associate Project Manager

    3 months ago

    Galway, Ireland Boston Scientific Full time

    Our Mission: At Boston Scientific Galway, we are dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world. We work collaboratively to solve healthcare’s toughest problems by developing solutions that matter most to those suffering from debilitating and life-threatening conditions and...

  • Associate Project Manager

    1 month ago

    Galway, Ireland Boston Scientific Full time

    At Boston Scientific Galway, we are dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world.We work collaboratively to solve healthcare’s toughest problems by developing solutions that matter most to those suffering from debilitating and life-threatening conditions and to the healthcare...

  • Associate Laboratory Manager

    1 week ago

    Galway, Ireland Boston Scientific Full time

     Our Mission:   At Boston Scientific Galway, we are dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world. We work collaboratively to solve healthcare’s toughest problems by developing solutions that matter most to those suffering from debilitating and life-threatening conditions and...

  • Associate Dentist

    2 months ago

    Galway, Ireland Bupa Dental Care Full time

    Quay Dental Galway is seeking an experienced and enthusiastic Endodontist to join our established team. Quay Dental, a leading and innovative dental care provider, is seeking an experienced and enthusiastic Endodontist to join our established team. As one of the largest dental care providers in Ireland and a part of Bupa Dental Care, we are committed to...

  • Global Sourcing Technical Project Manager II

    4 weeks ago

    Galway, Ireland Boston Scientific Full time

    Additional Locations: Ireland-Cork; Ireland-Clonmel Our Mission: At Boston Scientific Galway, we are dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world.We work collaboratively to solve healthcare’s toughest problems by developing solutions that matter most to those suffering from...

  • IT Support Technician

    1 month ago

    Galway, Ireland Reperio Human Capital Full time

    IT Support Technician Contract | €200-€230/day | Galway | HybridA client of mine is looking for an IT Support Technician to provide Level 2 support in a fast-paced environment. You will handle troubleshooting, system maintenance, and support for a Windows-based infrastructure. The role involves working on both daily IT issues and assisting with key IT...

  • Industry Support Associate Engineer_ German

    3 months ago

    Galway, Ireland SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...