Head of Technical Support
1 day ago
David Kennedy Recruitment is working with an award winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team.
Position: Head of Technical Support
Location: Remote/ GMT +4 timezone (+- 1 HR)
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Design and implement a global support strategy that aligns with organizational goals
- Ensure a consistent and high-quality support experience across all regions
- Cultivate and lead a high-performing, customer-focused global technical support team, fostering a culture of excellence
- Enhance customer satisfaction and loyalty by delivering exceptional support experiences
- Manage day-to-day operations, ensuring compliance with SLAs, KPIs, and quality standards.
- Continuously refine support processes and workflows to improve efficiency and effectiveness, utilizing tools such as Zendesk, Jira, Klaus, and Workforce Management
- Use data and analytics to identify trends, assess performance, and make informed decisions to optimize support operations
- Leverage technology to streamline support processes and improve the overall customer experience
- Develop and implement a comprehensive self-service strategy, incorporating knowledge bases and chatbots, while monitoring usage to identify opportunities for improvement
- Work closely with Product, Engineering, and other teams to advocate for customer needs and contribute to enhancing the product experience
- Establish and track key performance indicators to assess the effectiveness of both team and individual contributions
REQUIREMENTS:
- Native/Fluency in English with strong proficiency in both written and spoken communication in both
- Proven experience leading global technical support or technical operations teams.
- In-depth understanding of support methodologies and industry best practices
- Strong ability to solve complex problems and make sound decisions under pressure
- Ability to engage and collaborate effectively across teams
- Hands-on experience with customer relationship management (CRM) systems and help desk platforms, particularly Zendesk
- Solid technical proficiency with relevant systems and technologies.
- Passionate about customer service and committed to delivering top-tier support experiences
OFFER:
- Exciting opportunity to play a key role in shaping the future of a rapidly growing fintech platform
- Competitive salary and performance-based incentives
- Collaborative and innovative work environment that encourages creativity and problem-solving
- Opportunities for professional growth and career advancement
- Flexible working arrangements and a comprehensive benefits package
-
Technical Support Specialist
1 month ago
Galway, Ireland Abbott Full timeAbout Abbott Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160...
-
Technical Support Associate
2 days ago
Galway, Ireland Abbott Full timeAbout Abbott Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160...
-
Head of Quality
6 months ago
Galway, Ireland TEAM HORIZON Full timeDescription Team Horizon is seeking a Head of Quality for our Clients manufacturing facility in the Midlands. In this role you will oversee the Quality Assurance and Quality Control Teams & support the implementation, maintenance, and continual improvement of the company QMS and undertake the role of QP named on the relevant MIA(s). Why you should...
-
Technical Support Associate
3 months ago
Galway, Ireland Abbott Full timeAbout Abbott Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160...
-
French Technical Support Associate
2 months ago
County Galway, Ireland Cpl Full timeTechnical Support Associate â French OverviewMy client is multinational medical devices and health care company based in Galway, Ireland, they are hiring for an English and French speaking Technical Support Associate. The successful candidate will report to the EME/APAC Technical Support Team Lead in a fast-paced department Technical Support...
-
Support Worker
6 months ago
Galway, Ireland Brothers of Charity Full timeBROTHERS OF CHARITY SERVICES –WEST REGION POSTS: SUPPORT WORKERS ADULTS WEST GALWAY SERVICES GALWAY CITY & COUNTY Ref: SW/AWG- BNM-BEO A panel may be formed as a result of this recruitment process from which subsequent Permanent, temporary Support Worker appointments within the Service location, may be offered over the next 6 months. Locations:...
-
Social Worker
6 months ago
Galway, Ireland Brothers of Charity Full timeBROTHERS OF CHARITY SERVICES IRELAND – WEST REGION POST OF: TEMPORARY PART-TIME BASIC GRADE SOCIAL WORKER ADULTS WEST SECTOR, GALWAY CITY JOB REF: 110/2023 The Role of Social Worker with Adults West Sector: Adults West Sector provide residential, day and respite services to adults with an intellectual disability and high support needs. The role of...
-
Galway, Ireland BD Recruitment Full timeReceptionist & Accounts Receivable Support - GalwayOur Client is a leading industrial distributor supplying over 85,000 products to customers worldwide. We are currently recruiting for a Reception & Accounts Receivable Support candidate to work at our head office in Galway. This person will play a critical role in managing our front desk and providing a...
-
Receptionist & Accounts Receivable Support
2 months ago
Galway, Ireland PEL Group Full timeReceptionist & Accounts Receivable Support - GalwayProduction Equipment is a leading industrial distributor supplying over 85,000 products to customers worldwide. We are currently recruiting for a Reception & Accounts Receivable Support candidate to work at our head office in Galway. This person will play a critical role in managing our front desk and...
-
Locum Relief Support Workers
6 months ago
Galway, Ireland Brothers of Charity Full timeBROTHERS OF CHARITY SERVICES –WEST REGION POST: LOCUM RELIEF SUPPORT WORKER GALWAY AND ROSCOMMON COUNTIES Location: Staff allocation could be either within Centre based residential/day centres, or in the Community as Service needs require. The Role: Support Workers provide a key-working caring role for a group of People Supported by the...
-
Home Support Worker
5 months ago
Galway, Ireland Comfort Keepers Homecare Ireland Full timePlease note that this role is often referred to by alternative titles: Carer, Home Support Worker, Home Carer, Community Carer, Care Assistant, Healthcare Assistant, and more.Comfort Keepers are expanding our team in the local communities throughout County Galway and Galway CityWhile supporting with various tasks such as personal care, meal prep, and...
-
General Practice Clinical Rural Fellowship
2 weeks ago
Galway, Ireland Irish College of GPs Full timeJob Title: General Practice Clinical Rural Fellowship Reporting to: Irish College of GPs Medical Director & University Academic Lead Base: Rural locations in Ireland (see below) Contract...
-
IT Support Technician
1 month ago
Galway, Ireland Reperio Human Capital Full timeIT Support Technician Contract | €200-€230/day | Galway | HybridA client of mine is looking for an IT Support Technician to provide Level 2 support in a fast-paced environment. You will handle troubleshooting, system maintenance, and support for a Windows-based infrastructure. The role involves working on both daily IT issues and assisting with key IT...
-
Domestic Abuse Service
4 weeks ago
Galway, Ireland COPE Galway Full timeJob Title: Domestic Abuse Support Worker - 26 hours Date of Issue: October 2024 Responsible to: Refuge Manager / Head of Domestic Abuse Service Location: COPE Galway Domestic Abuse Service Vision and Mission of COPE Galway COPE Galway's vision is a community where every person is valued, cared for, and supported at every stage of...
-
Maintenance Support Technician
1 month ago
Galway, Ireland CareerWise Recruitment Full timeA Maintenance Support Technician is required by Careerwise recruitment to work with a Galway based manufacturing company. THE ROLE: Carry out preventative maintenance and calibrations as per work instructions (mechanical aptitude required). Upkeep of services sitewide i.e., Heat, Water, Gas, Elec, Air con, compressed air. Provide support as required for new...
-
Assistant Director of Nursing
4 weeks ago
Galway, Ireland Head-Hunt International Full timeAssistant Director of Nursing Galway Nursing Home Opportunity Assistant Director of Nursing required for an established nursing home in Galway. This nursing home offers an opportunity to play a crucial part in a dynamic and forward-thinking company which provides fantastic support. Responsibilities: Conducting internal audits and following up on results of...
-
Director of Nursing Galway
4 weeks ago
Galway, Ireland Head-Hunt International Full timeDirector of Nursing Galway Nursing Home Opportunity DON Nursing Director Galway Nursing Home Top Salary & Excellent Benefits Director of Nursing required for a state of the nursing home in Galway. This nursing home offers an opportunity to play a crucial part in a dynamic and forward-thinking company which provides fantastic support. Role is Permanent but...
-
Technical Service Team Lead
2 months ago
Galway, Ireland Abbott Full timeAbout Abbott Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than...
-
Technical Life Cycle
1 month ago
Galway, Ireland Life Science Recruitment Ltd Full timeJob title: Technical Life Cycle & Engineering Manager Location: Ballybrit, Galway Hybrid working model Benefits: Excellent salary, bonus, pension, healthcare and opportunity to grow your career with hugely exciting Medical Device organisation. About the role: The role leads a multi-functional team in the development and production of medical devices used for...
-
Production Support Engineer
7 months ago
Galway, Ireland Chipright Full timeProduction Support Engineer Installation, upgrade, calibration and maintenance of our client's systems according to quality standardsTroubleshooting, diagnose and repair of systems.Integration of systems and services into customer’s environmentInstall, adapt and configure systems software (e.g. Operating System, Tester Software, tools, etc.) according to...