Operations Manager
Found in: beBee S IE - 4 weeks ago
Job Number 24059900
Job Category Sales & Marketing
Location CEC Cork, MacCurtain Street, Cork, Cork, Ireland
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Reporting to the General Manager, the overall goal of this position is to provide leadership, development, and support for our Assistant Managers, Associate Services and related departments as directed. To be familiar and well educated in all areas of the operation and prepared to resolve any questions/issues that arise in the absence of the General Manager. In addition, to ensure quality service is being offered to the guests, hotels, and associates.
Primary Duties
• Manages and directs Assistant Managers, Associate Services and other associates in accordance with company policies and budgeted parameters.
• Manages and directs associate in support departments (e.g. Site Support) as directed in accordance with company policies and budgeted parameters.
• To maintain a tradition and attitude of providing excellent service to all customers and associates in the CEC which will, in turn, support their efforts to provide excellent customer service to customers and to other associates of the Marriott CEC.
• To understand the CEC as a business and the requirements of the operation to maintain the service and the quality levels the Centre has set for itself.
• Act as liaison with other centers in regard to training and business operation.
• Acts in an advisory capacity to support departments. May act as liaison to other departments, representing the Core Services department point of view.
• To use Current Best Methods, Marriott International Standard Operating Procedures, and any Local Standard Operating Policies and Procedures as a guide to the standards and practices which are to be followed by all associates in the Core Services Department. Ensure that questions may be correctly answered, problems may be resolved, and compliance with all laws and company policies may be insured.
• Maintain a competent work force through the application of personnel practices of guaranteed fair treatment, which may involve performance evaluations, discipline, and associate motivation, training, problem solving, and termination.
• Conducts interviews and makes hiring decisions for department hourly and non-hourly level positions.
• Facilitate administration of ongoing department activities, completing and assisting in approving LOAs, attendance tracking, and overtime requirements.
• Prepare and present (in a timely manner) performance appraisals for all associates directly reporting to this position.
• Seek awareness of and communicate operation changes/Marriott promotions/any other issues to all hourly and management associates.
• Develop plans and actions to execute against department and total operation initiatives. Meet deadlines and action steps related to any new initiatives.
• Resolve customer complaints and ensured that follow-up action steps are taken if necessary.
• Be aware of existing accident prevention and safe work practice programs in the CEC, work in a manner free from unsafe acts, and create a safe environment in which others may work.
• To act independently to analyze problems and to formulate plans to overcome challenges to get work done, quickly with a high degree of quality. To make sound and logical decisions and to choose appropriate course of action based on the parameters of the situation at hand, while using problem solving tools.
• To respond sensitively to the needs and feelings of others, regardless of status or position, to accept interpersonal differences and to maintain rapport.
• Serve as otherwise directed or needed to help maintain the effective and efficient operation of the CEC. This assignment shall be at the discretion of the General Manager.
• Be flexible and able to work based on the needs of the business. This includes PM and AM shifts.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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