Customer Services Coordinator

4 weeks ago


County Cork, Ireland Cpl Full time

Our client, a leading retail and agri organisation has an exciting opportunity for a Customer Services Coordinator (Order Management Coordinator) to join their team on a 12 month fixed term contract. You will be a key member of the Supply Chain team and will have responsibility for coordinating order management activities relating to the shipping process and youâll play a key role in the success of fulfilling customer orders.


Role Details:

  • Salary: â¬40,000 â â¬50,000 depending on experience
  • Location: Mitchelstown. 2 days WFH once trained up


Key Responsibilities

  • Process customer orders on Oracle to ensure details are correct
  • Play a leading part in the Ship Schedule process - confirm scheduling ship dates directly with customers, as appropriate.
  • Co-ordinate between Warehouse and Transport teams on the scheduling of orders.
  • Manage customer Top Up order requests between Planners, Warehouse and Transport teams.
  • Facilitate weekly Credit meetings between Credit Control and Commercial to ensure that orders are released in accordance with credit rules applied.
  • Liaise directly with customers and support Commercial team with the sharing of customer documentation such as issue dockets, invoices, CMRs etc.
  • Coordinate with Finance for Pricing/Exchange Rates
  • Support the setup of new customer ship to addresses.
  • Support the customer complaints process with any returns or credit note requests.
  • Generate and present the Ship Performance metric on a weekly basis.


The successful candidate:

  • Third level qualification and experience in an order management role
  • Excellent attention to detail and strong communication skills
  • Ability to meet tight deadlines and work on own initiative
  • Excellent relationship building skills with both internal and external stakeholders


#CplCorkOS

#LI-GL1



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