Head of Billing and Collections

2 weeks ago

Dublin, Ireland twentyAI Full time

This range is provided by twentyAI. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

twentyAI are excited to be partnered with a leading Financial Services firm based in Dublin, who are looking for a Head of Billing and Collections.

The business is a Financial Services firm, with operations globally which is scaling at pace due to organic growth and high-profile acquisitions. In line with this growth, they are undertaking large-scale change and transformation, and need agile and autonomous people who are able to hit the ground running in a fast-paced environment. They are Private Equity-backed and need someone with the drive and ambition to keep up with this.

They’re seeking a senior professional to lead and optimise global billing and collections operations, ensuring accuracy, timeliness, and efficiency in invoicing and cash collection processes. This role is critical in safeguarding cash flow and financial health while enhancing the client experience through transparent and effective financial practices. It requires strategic vision, operational expertise, and a commitment to continuous improvement.

Key Responsibilities

Leadership and Strategy

  1. Develop and execute a comprehensive strategy for billing and collections, aligned with broader financial and commercial objectives.
  2. Build, mentor, and manage a high-performing billing and collections team operating across multiple regions.
  3. Collaborate with senior finance leadership to identify and implement initiatives that enhance financial performance and operational efficiency.

Operational Excellence

  1. Oversee end-to-end billing processes to ensure invoices are accurate, regulatorily compliant, and issued promptly.
  2. Manage collections activities, leading a small team to ensure timely recovery of outstanding balances while maintaining strong client relationships.
  3. Define and monitor KPIs to evaluate and improve the effectiveness of billing and collections operations.
  4. Work closely with internal teams to integrate billing inputs into invoicing processes efficiently.
  5. Contribute to organisational finance transformation projects, policies, and broader business initiatives as required.

Client Engagement

  1. Act as a key escalation point for complex billing and collections queries, providing client-focused solutions.
  2. Collaborate with client-facing teams to foster trust and transparency in all billing and collections-related interactions.

Systems and Processes

  1. Evaluate, implement, and improve systems and tools to enhance billing and collections efficiency and scalability.
  2. Ensure adherence to legal, tax, and regulatory requirements across jurisdictions.

Reporting and Analysis

  1. Deliver regular reports and insights on billing and collections performance to senior management.
  2. Analyse trends to identify risks and opportunities for process improvement.

Key Requirements

  1. Extensive experience in a senior billing, collections, or credit control leadership role, ideally within the financial or professional services sector.
  2. Strong knowledge of financial operations and accounting practices across multiple jurisdictions.
  3. Proven leadership and team-management skills, with a track record of developing high-performing teams.
  4. Exceptional analytical, problem-solving, and communication abilities.
  5. Proficiency in financial systems, with experience driving system enhancements.
  6. A client-focused approach, balancing commercial objectives with client satisfaction.
Seniority level

Director

Employment type

Full-time

Job function

Accounting/Auditing and Finance

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