Information Technology Business System Manager

4 weeks ago

Dublin, Dublin City, Ireland Chargebee Full time
Information Technology Business System Manager

Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale.

Chargebee counts businesses like Freshworks, Calendly, and Study.com amongst its global customer base and is proud to have been named a Leader in Subscription Management by G2 for five consecutive years, as well as a Great Place to Work in both the United States and India.

We are backed by some of the most respected investors in the world; Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Venture, who believe in the magic of subscriptions and the world that they can create — from cars to coffee pods and everything in between. With headquarters in San Francisco and Amsterdam, our 1000+ team members work remotely throughout the world, including in India, Europe and the US.

What you will be doing:

  • Deep knowledge of the features and capabilities of the GTM Systems develop innovative solution utilizing mostly out of the box functionality
  • Develop strong relationships with the product lines and in cooperation with the Delivery Management teams to identify and promote features needed in the core product
  • Establish and foster strong relationships with key business stakeholders
  • Create Fit-Gap matrixes and process alignments documentation to ensure solution meets requirements and product functionality
  • Develop and design of requirements for the GTM Systems in consultation with involved internal departments and subsidiaries and other Global Business Technology teams such as CRM, PMO, Financial Systems, Data Integrations and Custom Development
  • Formulation of technical requirements and concepts for the further development of technical requirements for the GTM Systems
  • Coordination and control of internal departments (Finance, Sales, RevOps, CS) and external service providers in regard to GTM Systems
  • Hands-on configuration of the GTM Systems - Salesforce and Salesforce ecosystem and managing the implementation throughout the implementation lifecycle
  • Work closely with the Implementation project Manager, Solution Implementation analysts, data and other implementation team members to ensure the implementation is completed per the agreed upon design.

Qualifications:

  • 5-7 years experience in delivering technical architectures and implementation services for GTM Systems systems such as Salesforce, Marketo, 6sense, Chillipiper, Mulesoft, Salesloft that are robust, maintainable and scalable
  • Ability to work in fast-paced environment & keep pace with the business offering, technical innovation and market driven initiatives
  • Strong verbal and written communication and ability to facilitate discussions and decision making
  • Good experience of requirements, dev and PM tools
  • Good understanding of overall Software Development/Implementation Lifecycle (SDLC) processes, tools and technologies (including development tools, testing tools, configuration management and release management tools)
  • Strong knowledge of standards and specifications
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology and Engineering

Industries

Financial Services, Accounting, and Software Development

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