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Quality Assurance Manager

2 weeks ago


Dublin, Dublin City, Ireland Ergo - Information Technology Full time

We are seeking an experienced Quality Assurance Manager to lead our efforts in delivering exceptional quality services to our clients. As a key member of our Managed Services Business Unit, you will be responsible for developing and implementing effective quality assurance strategies that meet or exceed client expectations.

About the Role:
  • This is a challenging opportunity to work in a fast-paced environment where no two days are the same.
  • You will have the opportunity to collaborate with cross-functional teams to develop and implement quality-related initiatives.
  • You will have access to industry-leading tools and technologies to support your work.

Key Responsibilities:

  1. Quality Strategy Development:
  2. Develop and implement quality assurance strategies that meet or exceed client expectations.
  3. Leverage industry-leading tools and technologies to support quality-related initiatives.
  4. Collaborate with cross-functional teams to develop and implement quality-related initiatives.

Audit & Performance Management:

  1. Conduct regular quality audits to identify areas for improvement.
  2. Develop and implement corrective actions to address identified issues.
  3. Maintain accurate records of audit findings and corrective actions taken.

Training & Knowledge Enablement:

  1. Develop and deliver training programs to enhance employee knowledge and skills.
  2. Collaborate with subject matter experts to develop and maintain accurate documentation.
  3. Implement knowledge management systems to capture and share knowledge across teams.

Reporting, Analytics & Governance:

  1. Develop and maintain accurate reports on quality performance metrics.
  2. Provide analytical support to senior leadership to inform business decisions.
  3. Develop and implement policies and procedures to ensure compliance with regulatory requirements.