Operations Manager

3 weeks ago

Dublin, Dublin City, Ireland finmid Full time
About finmid

At finmid, we envision a future where access to capital for SMEs becomes seamless and deeply integrated into the software platforms that businesses are run on. We build the infrastructure that enables platforms to transform how financing is accessed and distributed, allowing businesses to thrive without friction, barriers, or interruptions. We believe the key to solving capital access for SMEs lies in connecting the most effective sources of funding and leveraging data to minimize the cost of capital, with the most effective distribution channels while providing a 10x better UX than other financial institutions.

As we expand our reach across Europe, we are establishing a team in Ireland. This strategic move integrates the technological strength of our parent company with local expertise to deliver exceptional, compliant, and innovative financing solutions. Our mission remains clear: to bridge the gap between demand and supply of capital with a foundation built on transparency, trust, and transformative financial services.

About the opportunity

We are looking for an Operations Manager to oversee the day-to-day activities of our newly established Irish subsidiary, with a strong focus on outsourcing management. This role is crucial for ensuring operational excellence, maintaining regulatory compliance, and enabling scalability. As part of the leadership team, you will implement operational strategies that align with our broader business objectives and regulatory obligations.

In this role, you will:

  • Ensure efficient day-to-day operations, including risk mitigation, data processing, and customer service workflows.

  • Develop and implement scalable operational processes, systems, and risk management frameworks to ensure compliance and efficiency.

  • Oversee outsourced operational functions, ensuring compliance with Irish Central Bank requirements, European standards, and best practices.

  • Manage third-party service provider relationships, including due diligence, contract negotiation, and monitoring adherence to SLAs and KPIs, within the Group and externally.

  • Collaborate with leadership, cross-functional teams, and external stakeholders to align operational goals with strategic priorities and regulatory obligations.

  • Lead business continuity planning and manage operational risks in line with Irish, European, and Group policies.

What you need to be successful (requirements):

  • Operational Expertise: Proven experience in managing day-to-day operations within financial services, fintech, or technology sectors. Specific expertise in outsourcing management is essential.

  • Organizational Skills: Exceptional ability to design and implement scalable operational frameworks that align with business and regulatory needs.

  • Communication Skills: Excellent verbal and written communication skills, with the ability to interact with diverse stakeholders, including service providers and regulators.

  • Data-Driven Mindset: Familiarity with using data and technology to optimize operational processes; experience with tools such as SQL is a plus.

  • Regulatory Knowledge: Strong understanding of Irish and European operational regulations, particularly regarding outsourcing and business continuity requirements will be considered a plus.

  • Problem-Solving Ability: Ability to navigate complex operational challenges and develop innovative solutions while maintaining compliance.

  • Educational Background: Master's degree in Business, Operations Management, or a related field. Advanced qualifications or certifications in operations or risk management are an advantage.

  • Leadership Skills: Demonstrated ability to lead teams and manage cross-functional projects effectively.

Benefits:

  • Though generally we see ourselves as "distributed first", this role is based out of Ireland where you can work remote or on-site.

  • We are flexible and cover whatever you need to be as productive as possible.

  • Home office stipend.

  • 30 days time off.

  • Meaningful equity.

  • Open-minded and transparent culture that includes regular get together meetings (e.g. All Hands, Brown Bag Lunch, Offsites)

We're looking for people with passion, grit and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. We welcome diverse perspectives and people who think out of the box and aren't afraid to challenge assumptions. Join us.

#J-18808-Ljbffr

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