Operations Manager

5 days ago


Dublin, Dublin City, Ireland The Johnstown Estate Full time

The Johnstown Estate Hotel is a luxurious four-star hotel offering exceptional guest experiences, and we are seeking an experienced and motivated Operations Manager to join our team. The successful candidate will be responsible for overseeing the day-to-day operations across all departments, ensuring smooth, efficient service and that the highest standards are maintained. Reporting to the Deputy General Manager, the Operations Manager will play a critical role in supporting the hotel's strategy to deliver excellence in customer service, profitability, and staff management.

Key Responsibilities
  • Operational Leadership: Manage and oversee the daily operations of the hotel, including food and beverage, front office, housekeeping, spa, and other departments, ensuring they function efficiently and deliver high-quality guest experiences.
  • Guest Satisfaction: Drive a culture of customer-centric service, addressing guest feedback and complaints in a timely and effective manner to ensure guest satisfaction and repeat business.
  • Staff Management: Lead, train, and motivate departmental managers and their teams, fostering a positive work environment that promotes teamwork and high performance.
  • Budget & Financial Management: Collaborate with the Deputy General Manager to monitor and manage department budgets, control costs, and drive profitability while maintaining quality standards.
  • Health & Safety Compliance: Ensure all hotel operations comply with health, safety, and environmental regulations. Oversee regular safety audits and address any concerns promptly.
  • Service Standards: Work closely with department heads to maintain and improve service standards across the hotel, conducting regular checks and implementing best practices where necessary.
  • Inventory & Supplies: Oversee inventory control and purchasing to ensure that all hotel departments are adequately stocked while maintaining cost-efficiency.
  • Event & Conference Operations: Coordinate with the events team to ensure seamless execution of events, weddings, conferences, and other functions, aligning resources and operational plans to deliver exceptional experiences.
  • Quality Control: Implement and maintain quality control processes to uphold the hotel's reputation for excellence.
  • Sustainability Initiatives: Support and lead initiatives aimed at promoting sustainability and reducing the hotel's environmental impact.
Key Skills & Competencies
  • Strong leadership and communication skills, with the ability to manage multiple teams effectively.
  • Proven problem-solving ability with a focus on customer service and operational efficiency.
  • Ability to work under pressure in a fast-paced, dynamic environment.
  • Excellent organisational skills with the ability to manage priorities and delegate tasks appropriately.
  • Knowledge of hotel management software and systems (PMS, POS) is an advantage.
  • Strong financial acumen and ability to manage budgets and resources effectively.
Qualifications & Experience
  • Experience in hotel operations management, preferably in a four or five-star environment.
  • Proven track record of successfully leading and motivating teams in a hospitality setting.
  • Degree or diploma in hospitality management, business, or a related field is preferred.
  • Strong understanding of health and safety regulations, financial management, and guest service excellence.
Seniority level

Not Applicable

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality

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