Customer Service Manager

4 weeks ago


Wicklow, Ireland Storm Recruitment Full time

This range is provided by Storm Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Service Operations Manager

Location – Co. Wicklow

Our client is currently seeking an experienced and motivated Service Manager to lead a busy Department. As the Service Manager, you will be responsible for overseeing the day-to-day operations of the Service Department, ensuring outstanding Customer Service, Efficiency, and Profitability. This role requires strong leadership skills and the ability to adapt quickly to challenges.

Benefits
  • Opportunities for professional development and career progression.
  • A supportive and inclusive work environment.
  • Commercial van.
  • 23 days annual leave.
  • Onsite car parking.
  • Profit sharing after the first year.
  • Health & wellbeing initiatives.
  • Health plan & Cycle to Work Scheme.
Key Responsibilities
  • Leadership - Manage and inspire a team of Technicians and support staff to achieve their full potential.
  • Customer Focus - Ensure a high level of customer satisfaction by delivering prompt, quality service and resolving customer concerns effectively.
  • Operational Excellence - Oversee the Workshop Schedule, ensure adherence to manufacturer guidelines, and maintain efficiency in workflows.
  • Performance Management - Monitor KPIs such as service revenue and productivity and implement strategies for improvement.
  • Compliance - Ensure all operations meet legal and manufacturer standards, including health and safety regulations.
  • Collaboration - Work closely with other departments, including Finance, Operations, Compliance, and Sales to ensure a seamless customer experience.
  • Warranty Processing - Ensure warranty guidelines are adhered to on a daily basis and processing is done and monitored for manufacturer rebates.
Requirements
  • Proven experience in a managerial role within a multi-brand aftersales or service environment.
  • Strong knowledge of running a service department and best practices.
  • Exceptional leadership and communication skills, with the ability to motivate and develop a team.
  • Results-driven mindset with a focus on achieving targets and continuous improvement.
  • Excellent problem-solving and organizational skills.
  • Proficiency in service management software and reporting tools.
  • License free of any penalty points.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service and Management

Industries

Appliances, Electrical, and Electronics Manufacturing

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