Customer Service Manager
4 weeks ago
This range is provided by Storm Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeService Operations Manager
Location – Co. Wicklow
Our client is currently seeking an experienced and motivated Service Manager to lead a busy Department. As the Service Manager, you will be responsible for overseeing the day-to-day operations of the Service Department, ensuring outstanding Customer Service, Efficiency, and Profitability. This role requires strong leadership skills and the ability to adapt quickly to challenges.
Benefits- Opportunities for professional development and career progression.
- A supportive and inclusive work environment.
- Commercial van.
- 23 days annual leave.
- Onsite car parking.
- Profit sharing after the first year.
- Health & wellbeing initiatives.
- Health plan & Cycle to Work Scheme.
- Leadership - Manage and inspire a team of Technicians and support staff to achieve their full potential.
- Customer Focus - Ensure a high level of customer satisfaction by delivering prompt, quality service and resolving customer concerns effectively.
- Operational Excellence - Oversee the Workshop Schedule, ensure adherence to manufacturer guidelines, and maintain efficiency in workflows.
- Performance Management - Monitor KPIs such as service revenue and productivity and implement strategies for improvement.
- Compliance - Ensure all operations meet legal and manufacturer standards, including health and safety regulations.
- Collaboration - Work closely with other departments, including Finance, Operations, Compliance, and Sales to ensure a seamless customer experience.
- Warranty Processing - Ensure warranty guidelines are adhered to on a daily basis and processing is done and monitored for manufacturer rebates.
- Proven experience in a managerial role within a multi-brand aftersales or service environment.
- Strong knowledge of running a service department and best practices.
- Exceptional leadership and communication skills, with the ability to motivate and develop a team.
- Results-driven mindset with a focus on achieving targets and continuous improvement.
- Excellent problem-solving and organizational skills.
- Proficiency in service management software and reporting tools.
- License free of any penalty points.
Mid-Senior level
Employment typeFull-time
Job functionCustomer Service and Management
IndustriesAppliances, Electrical, and Electronics Manufacturing
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