Head of MES Customer Services EMEA in DUB
5 days ago
Are you ready to take your career to new heights? Join our dynamic and diverse team at Lufthansa Technik MES in Dublin, Ireland as a Head of Customer Service. This is a unique opportunity to be part of a global leader in the aviation industry, working on cutting-edge projects and making a real impact on the future of air travel.
Tasks- Lead the CSM team professionally and disciplinarily in an international environment
- Be responsible for and ensure cross-site customer management for Mobile Engine Services events including account management for individual customers
- Optimise and ensure performance parameters (costs, quality and turnaround times) and commercial result of the Mobile Engine Services engine events
- Check cost calculation for engine repair events as part of the quotation and recalculation
- Be responsible for workload steering of the DUB Repair Station through product request selection and prioritisation / coordination between Product Sales, customers and other MES Repair Stations
- Optimise interfaces to service providers with regional responsibility
- Degree in engineering or business administration
- 3-5 years of professional experience
- Very good knowledge of economics and business administration
- Good knowledge of internal processes in the field of engine maintenance and repair
- Very good negotiation skills, assertiveness and very high persuasiveness
- Very high level of service readiness and customer orientation
- Very high ability to deal with conflicts
- Strong ability to lead, guide and motivate employees
- Very high organizational skills
- Very good analytical and conceptual skills
- Very high flexibility and resilience
- Quick comprehension, objective and sound judgement with strong decision-making power
- Very high sense of responsibility
- Strong initiative
- Readiness for assignments at home and abroad
- Successful completion of the LHT internal aptitude test (EEU)
Barbara Vukovic
barbara.vukovic@ltts.ie
00353864406225
Director
Employment typeFull-time
Job functionBusiness Development
IndustriesAirlines and Aviation
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