Service Delivery Specialist

3 weeks ago

Dublin, Dublin City, Ireland AWP Health & Life SA Full time
Service Delivery Specialist

​

What we do

Reporting to the Service Delivery Manager in Operations Transformation & Support, the Service Delivery Technical Specialist will maintain, support and act as the main point of contact for an assigned account by building and managing successful relationships with outsourcing partners who are designated to perform activities on behalf of Allianz Partners Health.

What you will do

Managing our Third Party Partners (TPP)

  • Assist in managing and developing end to end service delivery considering related TPP service issues
  • Identify root causes and push for mitigation plans to enhance the service delivery
  • Understand and maintain very good knowledge of TPP capabilities and limitations to anticipate needs and challenges
  • Document and maintain all relevant information pertaining to TPP (scorecards)
  • Communicate relevant information to key stakeholders to facilitate decision making
  • Lead and support any TPP meetings/calls
  • Participate to TPP business review to give relevant feedback

Members Experience

  • Recognized as the go-to person internally on the assigned account
  • Drive easy, quick and high quality interactions with all touchpoints
  • Drive escalation resolution in a swift and member centric manner
  • Maintain and review the account escalation log up to date with constructive feedback
  • Participate to functional huddles and support any effort on issue resolution
  • Review the members experience and identify any possible operational areas for improvement

What you need

To be successful in this position you will need to have the following skills/ experience:

  • Preferably 4 years+ of optimal Service Delivery experience or account management role
  • Experience in a multinational environment, producing update within tight deadlines
  • Experience in project management and/or data analytics are an advantage
  • Good knowledge of MS Office (Outlook, Word, Excel, PowerPoint)
  • Comfortable working with numbers

Behavioural Competencies

  • A customer-focused individual with great interpersonal and communicative skills
  • Attention to detail and problem-solving skills
  • Strive for excellent member's experience
  • Developed interpersonal and communication skills (verbal and written)
  • Attention to detail
  • Great team player with ability to influence others

About us

Allianz Partners is the world leader in travel insurance, roadside assistance and personal services, every day is a new opportunity to make a difference. We are proud of our 17,000 employees spread across 6 continents in 34 countries and speaking 40 languages. For as many different scenarios as there are people, we're here to help our customers out of difficult situations, throughout the world, around the corner, or even in their home.

By caring about people, Allianz Partners fosters a culture where its employees are empowered to collaborate, push the boundaries and challenge the industry.

67166 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

​

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.

  • Delivery Operations Specialist

    5 days ago

    Dublin, Dublin City, Ireland Manna Air Delivery Full time

    About MannaManna is a pioneering food delivery company that has designed and built its own aviation-grade drones to deliver food directly from restaurants and centralized kitchens to consumers' homes. This position places you at the heart of our operational strategy, where your contributions will directly impact our mission to deliver a seamless,...

  • Project Delivery Specialist

    3 days ago

    Dublin, Dublin City, Ireland Construction Specialist Recruitment Full time

    We are seeking a Project Delivery Specialist to join our team at Construction Specialist Recruitment.About the Role:Develop and implement delivery strategies to ensure timely completion of residential construction projects.Collaborate with cross-functional teams to ensure seamless execution of project plans.Conduct regular site inspections to verify...

  • Service Delivery Specialist

    4 days ago

    Dublin, Dublin City, Ireland BOC Gases Ireland Ltd Full time

    Are you a highly organized and customer-focused individual? Do you have experience in managing multiple territories and delivering high-quality service? We are looking for a Service Delivery Specialist to join our team at BOC Gases Ireland Ltd.In this role, you will be responsible for ensuring timely delivery of our products to customers across various...

  • Service Delivery Specialist

    6 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Job OverviewCpl Healthcare is seeking an Urgent Service Delivery Specialist to support the Senior Service Delivery Manager in various activities. As a key stakeholder, this role will be responsible for reviewing and analyzing reports and dashboards provided by suppliers to ensure all SLA's and KPI's are met.ResponsibilitiesReview and analysis of reports and...

  • Service Delivery Specialist

    5 days ago

    Dublin, Dublin City, Ireland Gruppe Louis Vuitton Full time

    As a Service Delivery Specialist with Gruppe Louis Vuitton, you will be responsible for delivering operational excellence in-line with the Care Services standards of the brand.You will embody advanced knowledge in aftercare services and demonstrate impeccable product knowledge while maintaining an organized operation and displaying a commercial mindset.Key...

  • Service Delivery Operations Specialist

    1 day ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Cpl Healthcare is seeking a Service Delivery Operations Specialist to support the Senior Service Delivery Manager in various activities.The key responsibilities of this role include:Reviewing and analyzing reports and dashboards provided by suppliers to ensure compliance with SLAs and KPIs.Attending Service Reviews and operational calls as a key stakeholder,...

  • Technical Service Delivery Specialist

    5 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Cpl Healthcare Job Description:**Job Title:** Technical Service Delivery SpecialistWe are seeking a skilled Service Delivery Analyst to support our Senior Service Delivery Manager in the following activities:• Review and analysis of reports and dashboards provided by suppliers ensuring all SLA's and KPI's are as per contract.• Attendance of Service...

  • Service Delivery Operations Specialist

    3 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    About the RoleThe Urgent Service Delivery Specialist will be responsible for supporting the Senior Service Delivery Manager across various activities, including reviewing and analyzing reports and dashboards provided by suppliers to ensure all SLAs and KPIs are met. This role also involves attending service reviews and operational calls as a key...

  • Service Delivery Analyst

    4 weeks ago

    Dublin, Dublin City, Ireland IRC Full time

    Reporting into a Lead Business Applications Change Specialist, your role will focus on Software Applications service delivery, service management, working with a core external Business Applications Software Vendor, co-ordinating between the business and vendor development & test teams, ensuring that all change requests and enhancements to the organisation's...

  • Service Delivery Analyst

    1 day ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Urgent Service Delivery Specialist required to support the Senior Service Delivery Manager across the following activities:Review and analysis of reports and dashboards provided by suppliers ensuring all SLA's and KPI's are as per contract.Attendance of Service Reviews and operational calls as a key stakeholder.Ensure terms of reference of Service Reviews...

  • Delivery Specialist

    7 days ago

    Dublin, Dublin City, Ireland C&C Group Plc Full time

    C&C Group Plc: Delivering Exceptional Customer ServiceWe are a global premium drinks company, proud of our portfolio of beer and cider brands.We require an experienced Delivery Specialist to join our Distribution team in Dublin, performing multi-drop deliveries to customers.This role involves transporting goods safely and efficiently to meet customer...

  • IT Service Delivery Specialist

    7 days ago

    Dublin, Dublin City, Ireland Codec Azure Full time

    Job Overview:We are seeking a highly skilled and experienced Service Delivery Manager to join our team at Codec Azure. In this role, you will be responsible for ensuring the efficient and effective delivery of support services to our customers.Main Responsibilities:Manage and monitor support customer SLAs & KPIsImplement and monitor quality processes to...

  • Executive Support Specialist

    5 days ago

    Dublin, Dublin City, Ireland Manna Air Delivery Full time

    We are looking for a highly motivated and organized individual to join our team as Executive Support Specialist. This person will provide critical support to our CEO, as well as assist with various projects and initiatives across the organization.Key ResponsibilitiesProject Coordination: Assist with project planning, execution, and monitoring, ensuring...

  • Service Delivery Analyst

    5 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Urgent Service Delivery Specialist required to support the Senior Service Delivery Manager across the following activities:1. Review and analysis of reports and dashboards provided by suppliers ensuring all SLA's and KPI's are as per contract.2. Attendance of Service Reviews and operational calls as a key stakeholder.3. Ensure terms of reference of Service...

  • Infrastructure Delivery Specialist

    2 days ago

    Dublin, Dublin City, Ireland Turner & Townsend Full time

    Job DescriptionWe are seeking a highly skilled and experienced Infrastructure Delivery Specialist to join our Dublin office. As an Infrastructure Delivery Specialist, you will play a key role in the delivery of exciting infrastructure projects.Your primary responsibility will be to support the Senior Project Manager on the delivery of identified Capital...

  • Project Delivery Specialist

    4 days ago

    Dublin, Dublin City, Ireland PE Global (UK) Full time

    PE Global (UK) is currently recruiting for a Project Delivery Specialist to join our team. In this exciting role, you will be responsible for overseeing the delivery of infrastructure projects, ensuring they are completed on time and within budget.The role involves collaborating with multiple teams, reviewing designs with meticulous attention to detail, and...

  • Service Delivery Specialist

    7 days ago

    Dublin, Dublin City, Ireland Version 1 Full time

    Servicing Our ClientsWe understand the importance of delivering exceptional service to our clients. As a Junior Delivery Manager at Version 1, you will be responsible for managing client accounts and relationships, monitoring project timelines, and ensuring adherence to customer methodologies, processes, tools, and frameworks.You will also act as a primary...

  • Service Delivery Analyst

    6 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Urgent Service Delivery Specialist required to support the Senior Service Delivery Manager across the following activities:Review and analysis of reports and dashboards provided by suppliers ensuring all SLA's and KPI's are as per contract.Attendance of Service Reviews and operational calls as a key stakeholder.Ensure terms of reference of Service Reviews...

  • Service Delivery Manager

    2 days ago

    Dublin, Dublin City, Ireland The Stepstone Group Full time

    Job DescriptionWe are seeking a Service Delivery Manager to join our team and lead the delivery of exceptional customer service to our B2B clients.Your Key ResponsibilitiesLead a team of customer support specialists to deliver high-quality service to our clients.Develop and implement strategies to improve customer satisfaction and loyalty.Collaborate with...

  • IT Delivery Specialist

    6 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Cpl Healthcare is seeking an IT Delivery Specialist to join their team. The ideal candidate will have experience in managing complex IT projects, with a focus on delivering results within budget and timeline.The role involves working closely with cross-functional teams, managing vendor relationships, and ensuring project delivery meets business requirements....