Service Delivery Manager
5 days ago
Job Description
We are seeking a Service Delivery Manager to join our team and lead the delivery of exceptional customer service to our B2B clients.
Your Key Responsibilities
- Lead a team of customer support specialists to deliver high-quality service to our clients.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with the Sales department to identify business opportunities and drive revenue growth.
- Monitor and analyze customer feedback to inform process improvements.
- Ensure compliance with company policies and procedures.
Requirements
- 2+ years' experience in a leadership or management role.
- A proven track record of delivering exceptional customer service.
- Strong communication and interpersonal skills.
- Ability to motivate and develop a team.
- Prior experience with Salesforce is desirable but not essential.
Benefits
- Competitive salary package.
- Opportunities for career growth and professional development.
- A collaborative and dynamic work environment.
- A comprehensive benefits package, including private medical healthcare and pension contributions.
- Regular training and development opportunities.
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