Quality Manager Homecare Provider, Dublin

4 weeks ago

Dublin, Ireland TN Ireland Full time

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Quality Manager Homecare Provider, DublinClient:Location:

Dublin, Ireland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

af3fc28be032

Job Views:

85

Posted:

21.01.2025

Expiry Date:

07.03.2025

Job Description:

TTM in partnership with our client, a well-established Homecare Provider in South Dublin, is currently recruiting a Quality Manager for our busy office in South Dublin.

This dynamic and interesting role will involve full ownership of the Quality Management Processes for all our Dublin 14 Clients. The role involves regularly visiting Clients in their homes by appointment as well as managing a small team of Quality Supervisors.

The office duties will include:

  1. Contacting family members and carers, resolving routine and sometimes complex issues, and ensuring that the service is fully meeting expectations.
  2. Updating care plans, recording, and documenting visits, and maintaining a complex tracking system for every Client.

The main functions of the role will include but are not limited to:

  1. Taking ownership and managing the QA function for all Clients in the Dundrum branch.
  2. Managing and planning the performance of all regular quarterly visits by the field-based supervisors.
  3. Carrying out all new clients' first Quality visits and Risk assessments, ensuring the smooth settling of the new service and that all documentation is complete and compliant.
  4. Carrying out additional Quality visits in Clients' homes where active difficulties need to be resolved or pre-empted.
  5. Following up with family members, health care professionals, and carers as required.
  6. Entering records of quality visits on People Planner and updating QA tracker and related admin.
  7. Working to identify and prevent any emerging issues with Clients and their service.
  8. Contributing to the team effort and assuming other duties related to the provision of a quality service to our clients.
  9. Managing the correct procedures for complaints and incidents, ensuring all events are fully investigated, resolved, recorded, and shared as appropriate.
  10. Reporting to the Director of Operations and regularly meeting with the Care Managers to keep them up to date regarding Clients' status and changing needs.
  11. Other duties as they arise in a small team and during a period of transition for the Homecare company.

The ideal candidate should possess the following:

  1. Degree / Diploma or equivalent qualification.
  2. Experience working in an office-based management role in a related industry.
  3. Must be a people person with above-average communication skills both verbal and written.
  4. An ability to work autonomously, manage a busy workload, and be adaptable to change.
  5. Confidence in the use of technology and a good understanding of Excel.
  6. Excellent attention to detail, time management, and organizational skills.
  7. Ability to connect and mediate between clients, their family members, and their Carers.
  8. A friendly, approachable, and empathetic manner.
  9. A genuine interest in working with the Elderly in the Community and improving their Quality of life.

This is a full-time position, fixed hours 9:00 - 5:00pm Monday to Friday, with self-managed appointments.

Benefits:

  1. Parking and other related expenses are included.
  2. Salary negotiable depending on experience.
  3. Support for career development and continued education.

The Contact:

Please send your CV in confidence to [emailprotected] or call Brenda on 01-5136740 ext 142.

TTM Healthcare Solutions is an Equal Opportunities Employer

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