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Control Room Operator

1 month ago

Leixlip, Co Kildare, Ireland Life Line Ambulance Service Full time

Job Specification
Position:Control Room Operator
Department:Ambulance Service
Location:Leixlip, Co. Kildare
Reports to:Control Room Manager

Role Overview

The Control Room Operator plays a critical role in the efficient and safe coordination of ambulance services. Responsible for managing patient transfer, dispatching vehicles, and liaising with healthcare professionals, this role ensures timely and effective service delivery in line with Lifeline Ambulance Service's commitment to excellence.

Key Responsibilities

  1. Call Handling:
    • Answer calls promptly and professionally.
    • Record accurate information, including patient details, location, and inputting into database.
    • Prioritize calls based on operational requirements.
  1. Dispatching:
    • Allocate appropriate vehicles and crews based on call requirements.
    • Monitor vehicle locations and availability using real-time GPS and dispatch systems.
    • Provide accurate and timely updates to crews en route.
  1. Coordination and Communication:
    • Act as the central communication hub between ambulance crews, hospitals, and other stakeholders.
    • Communicate effectively with healthcare professionals to ensure patient needs are met.
    • Escalate issues to the Control Room Manager when required.
  1. System Management:
    • Utilize and update dispatch software (Traumasoft) to ensure all records are current and accurate.
    • Monitor and maintain communication systems to ensure uninterrupted service.
  1. Compliance and Protocols:
    • Follow all standard operating procedures and guidelines for call handling and dispatching.
    • Maintain patient confidentiality and comply with GDPR regulations.
    • Contribute to incident reporting and operational reviews as necessary.
  1. Team Collaboration:
    • Work closely with other Control Room Operators to manage shift demands.
    • Support new team members through training and mentorship.
    • Provide operational support during major incidents or periods of high demand.

Essential Qualifications and Skills

  • Education:Leaving Certificate or equivalent.
  • Experience:
    • Previous experience in a control room, customer service, or similar role (preferably in healthcare or emergency services).
    • Familiarity with dispatch software and GPS systems is an advantage.
  • Skills:
    • Excellent verbal and written communication skills.
    • Strong organizational skills and attention to detail.
    • Ability to work under pressure and make decisions quickly.
    • Proficient in IT systems, including Microsoft Office Suite.
  • Attributes:
    • Calm and professional demeanour, especially in high-pressure situations.
    • Strong problem-solving skills and adaptability.
    • Team player with a commitment to providing excellent service.

Working Conditions

  • Hours:Shift-based.
  • Environment:Fast-paced control room environment, requiring high levels of concentration and resilience.

Additional Requirements

  • Full training will be provided, but a willingness to learn and adapt is essential.

Lifeline Ambulance Service is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.

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