Rahi Systems: Inside Sales and Operations Manager

3 weeks ago

Limerick, Ireland join.com Full time

About Rahi

Established in 2012, Rahi is a global IT solutions provider, systems integrator, and value-added reseller that specializes in designing, integrating, and fulfilling:

  1. Data Center Infrastructure
  2. Cloud Services
  3. IT Infrastructure
  4. Unified Communications
  5. Managed Services
  6. Global Services

Rahi provides full lifecycle technology solutions across various IT disciplines. With warehouses, offices, and integration centers in 40 countries, Rahi offers the advantage of IOR services, local currency billing, and RMA - helping businesses operate efficiently and successfully at any location. Rahi combines its global reach and in-depth analysis services to understand clients’ business goals, IT requirements, and operations while placing them on the journey towards success.

Tasks

This position will be responsible for managing all aspects of Inside Sales and Sales Operations from lead qualification, quote inquiry, sourcing of product, order processing, backlog management, and follow-through of delivery to the customer's location. Are you a self-starter? Do you think differently? If the answer is yes, we want you

At Rahi, our values system empowers our employees to develop and thrive in a supportive, collaborative, professional, global, and rewarding working environment. We embrace change and continuous improvement, driving both to the mutual benefit of ourselves and our clients. We are looking for like-minded people who can share our passion for success. Reporting to the Inside Sales Manager, you will work directly with clients to understand their requirements and deliver in conjunction with the external sales team. The primary objective of this role is to develop new customers and provide full support to our existing European Customers and Sales teams to maximize sales for Rahi Europe.

  1. Inside Sales - support the European Sales teams on all pre- & post-sales enquiries. This includes but is not limited to quotations, order entry, CRM updates, delivery issues, and complaints. Build & develop relationships with Rahi sales and operational teams to maximize customer satisfaction.
  2. Leads – take responsibility for lead qualification. Liaise with customers, engineering, and sales to find a suitable product offering for customer requests. Create opportunity in CRM and be fully responsible from lead creation, quotation, order right through to product delivery.
  3. Work in team with Sales Managers to become knowledgeable of client’s end market, competitive situation, and growth drivers to co-create the best possible alignment between client’s needs and Rahi’s capabilities. This will include setting the right expectations regarding process improvements, logistic services, or any other requirements.
  4. RMA/Credits - responsible for managing all RMA requests right through to return of product and initiating credits.
  5. Reporting - generate, analyze, and distribute sales reports with accuracy as required by management.
  6. Work with marketing and Sales teams to coordinate marketing and customer events as required.
  7. Understand the Rahi product and service offerings. Keep abreast of any changes and make sure to have the most up-to-date information possible.
  8. Work on own initiative to identify areas for potential process improvement.
  9. Collaborative team player, tasked with reviewing and developing the documentation, processes, sales tools, and supporting literature for the selling of Rahi’s product and service offerings.
  10. Miscellaneous, ad-hoc tasks must be completed as required - includes backing-up colleagues during times of leave; assisting in induction training for new employees; other general administrative duties as required by Management.
Requirements

Requirement:

  1. Bachelor’s degree in Business Information Systems, Business administration or related discipline.
  2. Fluency in French & English.
  3. Proficient in the use of Microsoft Office programs specifically Excel, Word, and PowerPoint.
  4. Excellent verbal and written communication skills in both French and English; the ability to call, connect, and interact with potential customers.
  5. Persuasive and goal-oriented.
  6. Possesses an enthusiastic, outgoing, and positive demeanor.
  7. Strong listening skills and ability to focus on how a customer answers questions.
  8. Building rapport in an age when clients are adept at sensing a lack of authenticity.
  9. Ability to professionally and confidently communicate with mid-level management.
  10. Excellent analytical and time-management skills.
  11. Demonstrated and proven sales results.
  12. Ability to work independently or as an active member of a team.
  13. Willingness to travel occasionally in Europe or the US for customer meetings or training purposes.
  14. Should have a legal work permit to work in Ireland.
Benefits

OTE, Bonus

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