Hotel Operations Manager

2 days ago


Limerick, Limerick, Ireland Strandlimerick Full time
Job Description

At Strandlimerick, we are seeking a highly skilled Hotel Duty Manager to join our team. This role requires exceptional leadership and operational management skills to oversee the daily activities of our hotel.

  • To maintain open communication with all Heads of Department to ensure adequate staffing levels and efficient operations.
  • To monitor and rectify any discrepancies in service delivery, working closely with HODs to address concerns.
  • To take responsibility for ensuring seamless service delivery across the entire hotel premises during duty hours.
  • To guarantee that all signage is up-to-date, accurately displayed, and meets professional standards.
  • To conduct regular building patrols, focusing on cleanliness both inside and outside the premises.
  • To inspect fire exits for clear access and proper functioning.
  • To assume control and lead the team in case of fire alarms or pre-alarm scenarios.
  • To be visible around the hotel, particularly maintaining a lobby presence during peak check-in/check-out times, lunchtime, and banqueting area peak tea/coffee times.
  • To ensure back-of-house areas are clean and well-maintained.
  • To attend daily briefings at 11am/4pm, covering key business points and following up on feedback.
  • To implement an effective handover system, informing the Manager on Duty about VIPs, complaints, special requests, function business, and AOB.
  • To manage requisitions outside store hours, completing necessary documentation.
  • To handle Salto Wristband loss incidents in conjunction with the General Manager.
  • To spot-check guest bedrooms daily.
  • To maintain public areas according to agreed standards.
  • To resolve guest complaints calmly, organized, and discreetly, ensuring complete service recovery.
  • To participate in training within the hotel and compile necessary Duty Management documentation.
  • To assist with booking out guests to hotels when required.
Requirements

This role demands:

  • Hospitality management expertise
  • Proficiency in Hotel Operations
  • Excellent guest relations skills
  • Micros and Microsoft Word skills
Benefits

We offer:

  • Parking facilities


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