Hospitality Operations Manager

3 days ago


Limerick, Limerick, Ireland Great National South Court Hotel Full time
About Great National South Court Hotel

We are a leading hotel in Limerick, committed to providing exceptional service and creating memorable experiences for our guests.

Job Summary

The Front Office Supervisor will play a critical role in overseeing the daily operations of our front office department, ensuring seamless guest experiences and efficient team management.

Key Responsibilities
  • Guest Services: Deliver top-quality service to all guests at all times, promoting strong customer relations within the team.
  • Team Management: Motivate and encourage teamwork among the Front Office team, staying fully informed on hotel services, standards, and available packages.
  • Operations: Keep up to date with daily hotel operations, communicate updates to other departments, and help achieve occupancy, sales, and revenue targets.
  • Administrative Tasks: Oversee daily Front Office administrative tasks efficiently, ensuring compliance with hotel health and safety regulations.
  • Problem-Solving: Handle guest queries and complaints professionally, following up as needed, and ensuring smooth department operations in the absence of the Front Office Manager.
Requirements
  • At least two years' experience as a Senior receptionist in a hotel.
  • Proficient in IT, with previous experience with Hotsoft advantageous.
  • A positive outlook and can-do attitude, excellent communication, telephone manner, and problem-solving abilities.
  • Strong organisational and multitasking skills, with the ability to work effectively under pressure.
  • Flexibility to work varying shifts and weekends, as required.
  • Passion for the role, pride in professional presentation, and ability to upsell areas of the Hotel from the front office.
  • Guest-focused, able to handle queries in a courteous and efficient manner, fluent English verbal and written.
  • Full permission or hold a valid visa to work in the EU.
What We Offer
  • Weekly Pay Structure.
  • Company-funded educational programmes.
  • Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
  • Advanced online training programs through our E-learning personal development platform.
  • Access to GN Employee Assistance & Digital Wellbeing Program.
  • Access to Mental Health First Aiders on site.
  • Recruitment bonus through our GN Refer a Friend scheme.
  • Excellent Employee Recognition Programme including Employee of the Quarter, long service awards, team recognition days and random treat days.
  • Employee Social Events to celebrate our teams success together.
  • Industry-leading complimentary meals on duty and barista-style coffee.
  • Attractive 20% Employee discount on bar & restaurant food.
  • Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.


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