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Dublin, Dublin City, Ireland Workplace Options Full timeWho we are:Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions.Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally.Trusted by 51% of Fortune 500 companies,...
Counsellor
1 month ago
An exciting opportunity has arisen for a Counsellor to join our team in a newly formed role. This is a leading EAP and OH provider seeking a good communicator, resilient and driven individual to work onsite five days a week in a vibrant office in the City of Dublin.
Key Responsibilities- Provide an efficient and effective telephone counselling service to all callers.
- Answer all calls within 8 seconds and clinically assess service users to determine the most appropriate type of support required.
- DIRECTING SERVICE USERS TO THE APPROPRIATE PERSON AND MANAGING EXPECTATIONS AT ALL TIMES.
- Demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk.
- Understand and embrace a Solution Focused Philosophy in order to help a service user achieve an outcome in the shortest space of time possible.
- Take accurate information and record on our database.
- Effectively identify and manage risk in accordance with our Risk Guidance Policy.
- Act as online CBT mentor.
- Undertake training provided by the company and to utilise appropriate skills within calls.
- Minimum diploma level 4 in Counselling & minimum of 150 counselling hours.
- 12 months post qualification experience.
- To be a registered member of the BACP or equivalent.
- High level of computer literacy including telephony and CRM systems.
- Be able to work towards deadlines and demonstrate the ability to multitask.
- GREAT COMMUNICATION AND CUSTOMER SERVICE SKILLS.
- Relevant experience of working with safeguarding concerns and suicidal ideation.
We offer a range of benefits, including 25 days holiday + bank holidays, birthday day off, pension plan and life insurance, free onsite gym, paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body), and more.
