Hotel Operations Manager

4 weeks ago

Limerick, Limerick, Ireland The Europe Hotel & Resort Full time

Hotel Operations Manager

We are seeking an experienced and passionate Hotel Operations Manager to oversee the seamless day-to-day operations of our renowned 5-star luxury property, The Europe Hotel & Resort. This leadership role is pivotal in maintaining exceptional service standards, ensuring guest satisfaction, and driving the strategic development of the hotel.

About the Role:

The Hotel Operations Manager will lead and coordinate key departments, including accommodation, food and beverage, reception, conference and banqueting, and the spa. This is a highly visible, front-of-house role, where you will work alongside the team daily, with a strong emphasis on food and beverage operations. This position is especially well-suited for candidates with a background in high volume duty management, conference and banqueting, looking to make a lasting impact in a dynamic and luxurious environment.

Key Responsibilities:

  1. Ensure each department consistently delivers the highest standard of guest service, maximizing satisfaction and profitability
  2. Oversee quality, cleanliness, and adherence to operational standards across all hotel areas
  3. Lead by example, fostering a culture of excellence in guest care, teamwork, and collaboration
  4. Conduct routine one-to-one meetings with Heads of Departments (HODs) to review performance, guest feedback, and operational matters
  5. Deputize for the Managing Director as required, attending meetings and representing the hotel with professionalism
  6. Monitor departmental compliance with Standard Operating Procedures (SOPs) and health and safety regulations
  7. Respond promptly to guest feedback and operational challenges, ensuring swift resolution and maintaining our reputation for excellence
  8. Conduct regular inspections to ensure consistency in service delivery, cleanliness, and employee presentation
  9. Drive profitability by identifying opportunities for up-selling and cost management
  10. Roster and actively participate in Duty Management shifts daily, remaining available to staff and guests

What We Are Looking For:

  1. A proven track record of leadership in luxury hotel operations
  2. At least 4 years of experience in a senior management role within a high-volume accommodation and conference/banqueting setting
  3. Exceptional attention to detail, personal presentation, and commitment to maintaining the highest standards
  4. Strong communication, decision-making, and problem-solving skills
  5. A natural ability to motivate and lead teams with a hands-on approach
  6. Flexibility to work varied hours, including evenings and weekends

Why Join Us?

  1. Be part of a world-class property recognized for delivering unforgettable guest experiences
  2. Collaborate with a team of dedicated professionals in an inspiring, luxurious setting
  3. Contribute directly to the success and growth of our iconic brand
  4. Industry leading benefits

Benefits:

  1. Competitive salaries
  2. Complimentary meals whilst on duty
  3. Pension Contribution Scheme
  4. Health Insurance
  5. Employee Discounts
  6. Career Development & Training
  7. Tax saving Schemes
  8. Employee Social Events
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