Customer Service Representative

3 weeks ago

Dublin, Ireland Cpl Healthcare Full time

Role - Customer Service Representative - Italian Speaker

Location – Hybrid (Dublin city centre)

Contract type - Permanent

Work model – Hybrid

Working hours - Mon - Fri | 7am - 7pm (8h shift)

Language - Italian AND Spanish

At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals.

Duties and Responsibilities:

  1. Provide Information on Pension Payments
    • Handling requests on missing payments
    • Providing information on previous payments
    • Provision of information on cheques
    • Provision of movements carried out
  2. Provide information on payment methods
    • Provide consultancy concerning the most efficient methods of payments available
    • Provide customers with information on the choice of payment methods
    • Process changes to instructions regarding payment tools
  3. Handle questions on international payments
    • Process changes of personal data and customer addresses
    • Process changes on payment preferences
    • Handle enquiries on payment methods, Western Union, and cheque payments.
  4. Provide information on miscellaneous queries
    • Handling queries relating to proof of life procedures

Desired minimum requirements:

Education and Experience:

  • Minimum 6 months experience in a customer service environment, preferably in a finance, banking, payments, or pensions sector.
  • Excellent knowledge of Microsoft Office products

Essential Skills and abilities:

  • Ability to function in a fast-paced environment where the standard of quality and timeliness are established
  • Must possess excellent PC skills
  • Must be goal-oriented
  • Ability to speak, read, and comprehend required languages, including English, and possess good verbal communication skills
  • Ability to deliver information at the customer’s knowledge level in an understandable manner
  • Strong interpersonal skills and ability to think independently and follow through effectively
  • Ability to apply a logical problem-solving approach to resolving customer problems and enquiries
  • Must be numerate and possess excellent attention to detail

Benefits and perks:

  • Hybrid-working model
  • Training & Development
  • Internal career progression opportunities
  • Employee assistance programme (EAP)
  • Hive medical cash plan
  • PRSA Scheme
  • Employee engagement initiatives
  • Bike to work scheme

What would you bring?

As a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives.

Equal opportunity employer:

At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members.

For more information, don't hesitate to reach out to alessandra.fenu@covalensolutions.com

Your journey to becoming a valued part of Covalen starts here. Apply Now or Reach Out for More Information.

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