Associate Solutions Consultant

3 weeks ago

Dublin, Dublin City, Ireland ActiveCampaign Full time
Associate Solutions Consultant - German speaker

The Associate Solutions Consultant (SC) plays a critical role in both pre-sales and post-sales support, leading technical discovery sessions to align ActiveCampaign's solutions with customer business needs and delivering tailored, high-impact consultations. Operating in a hybrid capacity, the SC supports high-level German-speaking accounts throughout the sales process, collaborating closely with Account Executives and Senior Solutions Consultants to ensure client success, with a strong focus on the DACH Market.

What your day could consist of:
  • Support Sales/Post Sales: Manage German-speaking accounts in a hybrid role, supporting both sales and post-sales.
  • Discovery Sessions: Lead comprehensive discovery sessions to identify customer business challenges, aligning ActiveCampaign's capabilities to address specific needs and strategic objectives.
  • Proof of Concept Demonstrations: Develop and present customised proof-of-concept demos with technical topics, clearly illustrating ActiveCampaign's value in meeting customer requirements and supporting business objectives for both sales and post-sales teams.
  • Collaboration with Senior Solutions Consultants: Work alongside Senior team members on complex opportunities to validate technical feasibility, provide in-depth product insights, and ensure a seamless handoff for technical validations.
  • Regional Market Expertise: Act as a subject matter expert for the German market within EMEA, providing insights to ensure solutions align with local business practices and expectations.
Additional Responsibilities
  • Internal Team Collaboration: Share insights from discovery sessions with internal teams, contributing strategically to customer strategy and account planning.
  • Continuous Learning and Development: Keep up with industry trends, feature updates, and market changes to provide informed consultations.
What is needed:
  • Experience: 2+ years in a customer-facing, technical pre-sales role (e.g., Solutions Consultant, Sales Engineer, or Solutions Architect) within the SaaS industry.
  • Technical Acumen: Strong knowledge of APIs, data structures, and custom integrations. Proficiency with ActiveCampaign's platform is a plus, along with experience in CRM, marketing automation, or e-commerce integration technologies.
  • Sales Mindset: Excellent communicator with the ability to translate technical solutions into valuable business insights for potential clients.
  • Adaptability: Comfortable navigating complex sales cycles, able to adjust to different customer needs, especially for German-based accounts within EMEA.
  • Collaboration Skills: Strong team player capable of working cross-functionally with AEs, Solutions, and others to deliver complex, tailored solutions.
  • Resourcefulness: Self-driven and proactive, with problem-solving skills and an ability to find solutions even with limited guidance.
  • German Language Skills: Fluent or highly proficient in German (written and spoken) for effective client engagement and communication.
Nice-to-Have Skills
  • Industry Expertise: Experience in the marketing automation or SaaS industry.
  • Technical Tools Knowledge: Familiarity with platforms like Zapier, Segment, Looker, Salesforce, Shopify, and WooCommerce.
  • Custom Reporting Experience: Background in creating or advising on custom reporting solutions using tools like Looker or Tableau.
  • API and Backend Knowledge: Experience with APIs and backend languages to understand application development from a developer's perspective, enhancing technical discussions with clients.
About ActiveCampaign:

ActiveCampaign helps small teams power big businesses with the must-have platform for intelligent marketing automation. Customers from over 170 countries depend on ActiveCampaign's mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.

As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don't just celebrate our differences, we believe our diversity is what empowers our innovation and success.

Perks and benefits:

At ActiveCampaign, we prioritize employees' well-being and professional growth by cultivating a culture centered on collaboration and innovation. When you join our team, you'll not only have the opportunity to make a significant impact, but also enjoy a range of benefits tailored to support your personal and career development.

  • Comprehensive medical and dental benefits paid 100% by ActiveCampaign for you and your dependents.
  • Pension scheme with matching up to 5% of your contribution.
  • Complimentary access to mental health resources through Calm and TELUS Health EAP.
  • Generous paid time off and leave of absence options.
  • Meal and transportation perks if working at the Dublin Hub, or a home office stipend to cover at-home workspace expenses.
  • Access to professional development resources through LinkedIn Learning.
  • Access to an exclusive employee perks and discount program.
  • Baby swag for every baby born and/or adopted - we love to see our AC family grow
  • A Cycle to Work Scheme where you can purchase a bike and equipment tax free for cycling to work.
  • After five years of service, you'll be eligible for a four-week paid sabbatical leave, accompanied by a sabbatical leave bonus.

ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.

Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.

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