Technical Writer, Critical Systems Training, NA

2 weeks ago

Dublin, Dublin City, Ireland Vantage Data Centers Full time
Technical Writer, Critical Systems Training, NA

Apply locations Ashburn, Virginia time type Full time posted on Posted Today job requisition id R17335

About Vantage Data Centers

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

This role will be based in: Sterling, VA and is in alignment with our flexible work policy. (3 days on site required, 2 days flexible).

The Critical Systems Training team develops clear, concise, and accurate documentation to support our data center operations, engineering, and support teams. We collaborate with subject matter experts across the organization to create user guides, standard operating procedures, troubleshooting manuals, and other critical documents.

We are seeking an experienced Technical Writer to develop and deliver immersive training programs focused on technical writing best practices and documentation tools. This hands-on training role will educate technical writers, engineers, and other groups on information design, instructional writing, authoring tools, and related topics.

Essential Job Functions

  • Works autonomously with minimal supervision, both independently and within a team environment.
  • Develop and deliver engaging classroom, virtual, and hands-on technical writing training.
  • Collaborate with various department managers to identify key learning objectives.
  • Maintain expertise in technical writing methodologies, standards, and tools.
  • Design interactive exercises and workshops on document design, layout, and organization.
  • Evaluate effectiveness of technical writing training programs using surveys and assessments.
  • Maintain training records and report on participation rates and proficiency gains.
  • Research industry trends and innovations in technical communication.
  • Champion clear, concise, user-focused writing best practices.
  • Frequent contact with employees at all levels of the organization; frequent external contact with vendors.
  • Additional duties as assigned by Management.

Duties

The Technical Writer, Critical Systems Training, NA will develop and deliver interactive programs and workshops covering key areas such as:

  • Principles of clear, concise, and accurate technical writing.
  • Information design and architecture for user guides and manuals.
  • Best practices for writing standard operating procedures.
  • Instructional design techniques for tutorials and how-to guides.
  • Creating visual aids - diagrams, flowcharts, screenshots.
  • Utilizing authoring tools and content management systems.
  • Writing for different audiences - technicians, engineers, management.
  • Usability testing and continuous improvement of documentation.
  • Collaborating with SMEs and incorporating feedback.
  • Documenting APIs, SDKs and developer tools (recommended but not required)
  • Ensure documentation is translated into required languages as required by policy.
  • Communicate regularly with management on issues, constraints, and project status.

Job Requirements

  • Minimum 3 years, 5+ years preferred, developing and facilitating technical writing within data center or equivalent. Familiarity with the following systems is recommended, but not required: the maintenance and repair of industrial electrical and mechanical systems in mission-critical facilities to include; emergency generators (Generators, Fuel Delivery systems and Parallel Switchgear), electrical distribution (MV/LV switchgear and associated controls), critical and essential PDUs, UPS, switchgear, HVAC, air handling units, computer grade cooling systems, and building monitoring/control systems.
  • Technical Writing skills and experience; as well as creating, coordinating, updating and/or modifying Drill Guides, Training Documents, and Training Policies for the Operations Department, to include supporting new systems and researching technical requirements.
  • Work experience in the electrical or mechanical field is an asset. Strong emphasis on technical skills/training, must have license pertaining to their field.
  • Deep experience with instructional design, information architecture, and authoring tools.
  • Understanding of data center, engineering, and IT terminology and concepts.
  • Track record creating clear, accurate, and engaging technical documentation.
  • Creative training design skills and dynamic instructional abilities.
  • Strong communication, collaboration, analytical and organizational skills.
  • Passion for advancing technical writing skills utilizing immersive techniques.
  • Candidates must possess reliable transportation for reporting to work for shifts, or emergencies.
  • Travel is expected to be up to 10%, occasionally for training purposes.
  • Potential employees must complete a background check successfully.

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Additional Details

  • This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
  • Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

Vantage Data Centers is an Equal Opportunity Employer.

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