Technical Writer
1 week ago
Job Purpose:
We are currently seeking a Technical Writer with a minimum of 5 years' work experience to join our team. The Technical Writer will be responsible for leading Fexco's technical documentation strategy as well as producing high-quality digital and written documentation as part of that strategy. This is a critical role that will contribute to the overall success of our payments products.
This role will suit an experienced technical writer who is very comfortable working with a high degree of autonomy.
Key Responsibilities:
1. Lead, develop and implement cross-Product documentation management strategy. This includes introducing a new best practice approach to how Fexco creates, stores and manages all product documentation, applicable across all Fexco technical domains.
2. Enable the above approach by producing high-quality, accurate documentation, ensuring it is appropriate for its intended audience, both internal and external to Fexco.
3. Perform technical writing, research, and necessary editing to prepare documents, product manuals, reports, user guides, implementation guides, briefings, presentations, guidelines, release notes, process flows, and other materials.
4. Create and update customer user guides, product procedures, and service catalogues in line with product releases.
5. Enable AI tools that create greater efficiency in how our documentation is created.
6. Create, manage & maintain documentation repositories so that documentation is well organized and easily accessible. Act as the Subject Matter Expert (SME) for these repositories.
7. Collaborate with internal teams e.g. Business Owners, Product Manager/Product Owner, Project Managers, Software & QA Engineers, UX Designers, and internal customers to gain an in-depth understanding of the business and the product to inform documentation requirements.
8. Liaise with content owners across the business, to ensure that there is a consistent tone of voice and approach to customer-facing material.
9. Ensure accuracy and consistency of technical documentation and that it meets appropriate compliance standards.
10. Suggest and implement continuous improvement to the technical writing process and toolset.
Requirements:
1. Minimum 5 years' experience in a similar role in a software engineering environment, creating technical documentation (SDK documents, API and other specifications), user guides, and other product material.
2. Experience in creating and implementing a new strategic approach to technical writing in a new environment is preferable.
3. Ideally possess a Bachelor's degree or higher in Technical Writing, Technical Communications, or a related field, or engineering degrees with excellent English writing skills. Spanish and/or Portuguese writing skills is an advantage.
4. Willingness to assume significant responsibility, ownership, and accountability for work.
5. Self-directed, highly motivated individual with excellent organization skills.
6. Build cross-functional and cross-departmental rapport, fostering overall effectiveness.
7. Ability to read and write specs in OpenAPI/Swagger and knowledge of Restful design.
8. Knowledge of UML/BPMN to enrich documentation with diagrams.
9. High level of proficiency in Confluence and SharePoint.
10. Excellent English language communication skills, both verbal and written, and an ability to tailor communication style for various audiences. Spanish / Portuguese language skills are a distinct advantage.
11. Familiarity with AI tools including Microsoft Co-pilot is a plus.
What we will provide for you:
1. Competitive compensation & benefits package.
2. Hybrid work environment.
3. Opportunity to gain experience and knowledge in your key field of expertise.
4. Further education and training to enhance your skillset.
5. Opportunity to expand your experience by learning new technologies.
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