Receptionist

4 weeks ago

Dublin, Ireland Brooks Hotel Full time

Receptionist at Brooks Hotel, Dublin 2

Brooks Hotel, a newly renovated Four Star Boutique Hotel located on Drury Street just a few minutes from Grafton Street, seeks a full time Receptionist. The hotel operates at the higher end of the four-star market enjoying a great location in the city centre.

What role involves?

This important position involves:

  • Welcoming guests to the hotel
  • Check in / check out
  • Cash handling
  • Answering phones
  • Dealing with guest queries
  • Offering assistance to guests to ensure they receive excellent service
Personal Qualities Required
  • Excellent Customer Care Skills
  • Warm friendly personality
  • Fluent use of English Language both written and oral is essential
  • Work on your own initiative and part of a team
  • Excellent communication skills
  • To cope well under pressure
  • Highly motivated
  • Team player
  • Previous experience as a Hotel Receptionist required
  • Knowledge of Opera PMS system is an advantage
  • Good computer skills

It is a busy but very enjoyable and rewarding role and there is a great team to work with who will guide new recruits to ensure they are comfortable in their new role. Experience in a similar role is preferred but once you are available to work 40 hours a week and have experience in customer service your application will be considered.

Who are we?

Brooks Hotel is a four-star boutique hotel situated on Drury Street only minutes from Grafton Street and St. Stephen's Green in the fashionable heart of Dublin City.

The epitome of a luxurious boutique style hotel, Brooks Hotel has just begun a new and exciting chapter. Our 4* hotel will be re-opening in January 2025 and will boast newly refurbished and a completely redesigned lobby, bar and brasserie for guests to enjoy. Each guest room will feature individually controlled air-conditioning, smart TV, coffee machine, mineral water, and Rituals luxurious bathroom amenities.

Our newly launched will provide all day dining menu using local and seasonal ingredients in a relaxed yet sophisticated setting. We offer an extensive cocktail menu, a range of craft Irish gins, whiskeys, and beers, and an expansive wine list. Brooks Hotel will also offer a number of as well as an inhouse cinema.

The MHL Hotel Collection

is the second largest hotel group in Dublin city with over 1,150 bedrooms across well known 5 & 4 star brands as well as a number of unique and individual hotels in key city locations throughout Ireland. Each of our hotels has its own distinct personality and charm and as unique as our collection is, all of our hotels are united in their commitment to delivering exceptional hospitality to all of our guests.

Benefits:
  • Complimentary meals whilst on duty.
  • Employee Assistance Program for employees and friends & family.
  • Increased vacation days on length of service.
  • Fortnightly Health and Wellbeing payment.
  • Employee Discounts we offer both accommodation and food discounts for employees and family members at MHL Hotels.
  • Career Development we promote development and promotion opportunities within our hotels and to transfer across our 12 hotels. We are committed to the continuous development of all our employees.
  • Training we offer a full training programme for all new employees including a full days Hotel Induction where you are introduced to the policies and procedures of the hotel and meet with our managers.
  • Tax Saver commuter tickets and Bike to Work Scheme we can provide commuter tickets where employees can save on their travel costs, and we offer the Bike to Work Scheme to all employees.
  • Recognition awards for employees & managers, Recommend a Friend recruitment bonus, Birthday present, MHL Awards celebration.
  • Social events and Sports events.

Due to the high level of interest we cannot respond to all candidates and therefore we will contact you within a week for interview and if you do not hear from us unfortunately you have not been successful for interview.

Skills:
  • Reception
  • Office Reception
  • Reception desk
  • Receptionist Duties
  • Answering Phones
  • Hotel Booking
  • Opera
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Administrative
  • Industries
  • Administrative and Support Services
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