Hotel Receptionist

4 weeks ago

ireland Brooklodge Full time
Hotel Receptionist & Reservation Agent (Full Time)

Join to apply for the Hotel Receptionist & Reservation Agent (Full Time) role at BrookLodge & Macreddin Village

Job Overview:
We are looking for a friendly and professional Hotel Receptionist & Reservation Agent to join our team at BrookLodge & Macreddin Village. In this role, you will be the first point of contact for guests, providing a warm welcome and ensuring a seamless experience from check-in to check-out. You will also manage reservations, ensuring that our guests receive prompt, efficient service while maintaining the highest standards of hospitality. The ideal candidate will have strong communication skills, experience in customer service, and a passion for delivering exceptional guest experiences.

Key Responsibilities:

  1. Greet guests upon arrival with a friendly and professional manner, ensuring a positive first impression of the hotel.
  2. Handle guest check-ins and check-outs efficiently, providing guests with relevant information about their stay and hotel amenities.
  3. Manage reservations, including taking bookings over the phone, via email, and through online systems, ensuring accurate details and confirmations.
  4. Assist guests with inquiries, special requests, and any issues that may arise during their stay, striving to exceed expectations at all times.
  5. Maintain a thorough understanding of hotel services, room availability, and pricing to provide accurate information to guests.
  6. Coordinate with housekeeping, maintenance, and other departments to ensure that guest needs are met and that rooms are prepared to the highest standards.
  7. Process payments, handle cash and credit transactions, and maintain accurate guest records in line with hotel procedures.
  8. Provide local area information and recommend activities, dining options, and attractions to enhance guests' stays.
  9. Ensure that the reception area is always clean, well-organised, and welcoming.
  10. Respond promptly to guest feedback, ensuring any concerns or complaints are addressed and resolved in a timely manner.

Qualifications:

  1. Previous experience in a customer-facing role, ideally in hospitality or reservations.
  2. Strong communication and interpersonal skills, with the ability to build rapport with guests and provide exceptional service.
  3. Excellent organisational skills and attention to detail, with the ability to manage multiple tasks and deadlines.
  4. Proficiency in hotel reservation software and Microsoft Office Suite.
  5. A friendly, proactive, and customer-focused attitude with a passion for hospitality.
  6. Ability to work both midweek and weekend shifts, including evenings as required.

Benefits:

  1. Employee discounts
  2. Opportunities for professional development and career growth
  3. A supportive, energetic, and collaborative team environment

Seniority Level: Not Applicable

Employment Type: Full-time

Job Function: Other

Industries: Hospitality

#J-18808-Ljbffr

  • Receptionist

    7 hours ago

    Ireland The Lodge At Ashford Castle (Cong, County Mayo) Full time

    We are recruiting for an enthusiast Receptionist to join the team at The Lodge at Ashford Castle.Who are we?– The Lodge The Lodge at Ashford Castle is sitting within the magnificent 350 acre estate of Ashford Castle, this property overlooks magical Lough Corrib.Originally built in 1865, The Lodge offers country house charm, fine dining in Wilde's...

  • Receptionist

    7 days ago

    Ireland The Lodge at Ashford Castle (Cong, County Mayo) Full time

    We are recruiting for an enthusiast Receptionist to join the team at The Lodge at Ashford Castle.Who are we? – The LodgeThe Lodge at Ashford Castle is sitting within the magnificent350 acre estate of Ashford Castle, this property overlooks magical LoughCorrib. Originally built in 1865, The Lodge offers country house charm, finedining in Wilde's Restaurant...

  • Receptionist

    4 weeks ago

    ireland TN Ireland Full time

    Clanree Hotel currently has an excellent opportunity for a full-time and part-time Hotel Receptionist to join our talented team.Experience of working in a Hotel Reception is essential, a working knowledge of Reservation system Opera would be an advantage.The ideal candidate must have fluent English, excellent communication skills, be motivated, enthusiastic...

  • Senior Receptionist

    2 weeks ago

    inishowen municipal district, ireland Inishowen Gateway Hotel Full time

    Senior Receptionist – Inishowen Gateway HotelLocation:Buncrana, Co. DonegalPosition:Full-Time, PermanentExperience:EssentialTheInishowen Gateway Hotelis seeking a professional and experiencedSenior Receptionistto join our front office team. As a key member of our hospitality team, you will be responsible for ensuring a warm welcome and excellent service...

  • Spa Receptionist

    4 weeks ago

    ardmore, municipal district of carrigaline, ireland CLIFF Full time

    Cliff House Hotel is seeking a dedicated and professional Spa Receptionist to join our award winning The Well by the Sea Spa.As the first point of contact for our guests you will play a crucial role in ensuring an exceptional and relaxing experience from the moment of arrival to our 5 star luxury & prestigious spa.Key ResponsibilitiesGuest Reception and...

  • Front Office Receptionist/Guest Relations

    2 weeks ago

    kenmare old, kenmare municipal district, ireland Sheen Falls Lodge Full time

    Front Office Receptionist/Guest Relations - March 2025Company DescriptionWork With The BestWe pride ourselves on being a diverse team of professional, passionate and caring individuals, with our guests at the heart of everything we do.Sheen Falls Lodge is a 2 Michelin Keys Hotel and is part of Relais & Chateaux, which includes some of the world's finest...

  • Reception Team Member

    3 hours ago

    Ireland The Lodge At Ashford Castle (Cong, County Mayo) Full time

    About The Lodge At Ashford CastleWe are a 5-star resort located in the heart of Ireland, offering luxurious accommodations and exceptional service.As a Receptionist, you will be the first point of contact for our guests and play a critical role in creating a warm and welcoming atmosphere.Key Responsibilities:Greet all arrivals and handle departures in a...

  • Assistant Front Office Manager, Trim

    4 weeks ago

    ireland TN Ireland Full time

    Trim Castle Hotel has an exceptional opportunity to join our team as Assistant Front Office Manager.The role will be charged with leading and motivating the front office team to deliver outstanding levels of service to guests of the Hotel. As a department leader, direct and work with managers and team to successfully execute all front office operations,...