Operations Efficiency Lead

3 weeks ago

Letterkenny, Donegal, Ireland Howden Group Holdings Full time

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you'll find like-minded people driving change at Howden.

We are seeking an Operational Efficiency Lead who will work alongside the Regional Operations Managers to bring together departments to coordinate ways of working, lead process improvement workstreams to ensure effective information sharing and create frictionless transfers across the Corporate & Commercial Pillar.

Please note this is a full time, permanent opportunity working from home.

Overview:

Ongoing Trading process review and improvement, working closely with our regional operational managers.

Identifying opportunities for process improvement and working across all areas of the business to deliver these, driving operational efficiency, increased revenue and improved client experience.

Agreeing target metrics with stakeholders to measure 'what good looks like'.

Facilitating workshops to document current-state processes, understand pain points and develop solutions.

Developing future-state processes with the business, developing compelling cases for change and resolving any conflicting stakeholder issues that may arise.

Owning the timeline of change, being responsible for ensuring the plan for workstreams remain on track, removing obstacles when they arise.

Coach colleagues and stakeholders through the issues and solutions, to ensure full understanding and embedding of learning across teams.

Owning and improving our phone hunt group strategy.

Deliver comprehensive reporting on all activities, initiatives, and progress.

Support on strategic initiatives and projects.

Knowledge:

5+ years relevant experience within the insurance industry, ideally in an operational role.

Proven track record of delivery of process improvements.

Experience with target operating models, process mapping, design thinking and workflow analysis.

Skills:

Strong analytical skills with the ability to break down existing process flows.

Commercial awareness to ensure that early ideas are cost effective, with limited tech input.

Ability to communicate with senior level executives internally and externally with the intention of building long lasting work relationships.

Extremely well organised with excellent time management skills.

Ability to work on own initiative, meet deadlines and work under pressure in a busy environment.

Keen eye for detail.

Strategic mindset with strong business acumen and ability to implement strategic initiatives with proven track record of same.

Curiosity and confidence to challenge the status-quo.

Qualifications:

Qualification in Process Improvement would be helpful but not required.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other in the small everyday moments and the bigger challenges

We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application – if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent

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