Night House Host/Receptionist

4 weeks ago

Dublin, Ireland edyn Limited Full time

Be you. At work.

Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go.

The role.

Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience? Reporting to the Assistant General Manager/Night Manager, you’ll be a key member of the night reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive until the minute they leave.

What it looks like.

  1. Creating tell-your-mates experiences for guests
  2. Being a friendly face and go-to person for guests, contractors, and visitors
  3. Inspiring and informing guests on local attractions and goings-on
  4. Welcoming guests during check-in and leaving a great impression at check-out
  5. Managing reservations and queries online, by email, on the phone, and in person with a can-do attitude
  6. Handling out-of-hours guest queries for other edyn properties
  7. Building relationships with guests that make them want to come back
  8. Being an active member of the team in meetings and development sessions
  9. Patrolling the property to ensure safety and security, and dealing with any issues
  10. Being accountable for health and safety at your property overnight
  11. Preparing and reviewing reports in preparation for the day ahead
  12. Cleaning areas of the property and carrying out ad hoc tasks where needed, such as moving linen
  13. Being happy working both on your own and as part of a team
  14. Taking payments, handling cash, and reconciling the books at the end of the day
  15. Actively looking for opportunities to grow revenue and occupancy
  16. Identifying upselling opportunities

What you’ll need.

  1. Experience in a customer-facing role
  2. Intuitive customer service skills
  3. Natural influencing skills with a knack for managing expectations
  4. Reliable decision-making
  5. Confidence to act quickly and take smart risks based on insight
  6. Strong grasp of spoken and written English
  7. Impeccable attention to detail
  8. Confidence using IT systems and software (including Microsoft Office)

Values you’ll share.

  1. Courage to question, evolve and be human
  2. Curiosity to seek out innovation, change, and creativity
  3. Confidence to challenge convention and look for better ways to do and be
  4. Accountability and the desire to empower those around you
  5. Freedom to be yourself at work, just as much as at play
  6. Acceptance that perfection doesn’t exist and no-one has a monopoly on good ideas
  7. Recognition of humanity in yourself and others to learn fast, evolve and grow

When and where

  1. You’ll work 40 hours a week across 4 days.
  2. We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations), and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information.
  3. Based mostly at Beckett Locke, Dublin, but you’ll have the flexibility to work at other Locke and edyn properties when needed.
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